Finding the right opportunity to grow your career is all about connecting with organizations that value talent, innovation, and service excellence. A leading institution in Nairobi is currently expanding its team and has announced a wide range of job openings across different departments. These opportunities span management, client relations, pensions administration, technology, healthcare support, and business development.
If you are driven, adaptable, and passionate about making an impact, this is your chance to be part of a dynamic team that prioritizes growth, service quality, and innovation. Below is a detailed outline of the available positions, their responsibilities, and how you can apply. For more comprehensive details, kindly refer to the attached PDF.
1. Assistant Manager – Policy Servicing, Conservation & Quality Assurance
Location: Nairobi
Posted: 5 days ago
Closes: September 19, 2025
This is a leadership role focused on ensuring efficiency in policy servicing, compliance, and quality assurance across operations. The Assistant Manager will be central to aligning service standards with organizational policies while supporting business sustainability.
Key Responsibilities:
- Oversee policy servicing operations and ensure compliance with company standards.
- Lead conservation efforts by reducing policy lapses and enhancing customer retention.
- Implement quality assurance frameworks to maintain service excellence.
- Provide leadership, coaching, and performance evaluation to junior staff.
- Develop reports and recommend improvements for process optimization.
- Liaise with other departments to ensure seamless service delivery.
2. Care Officer
Location: Nairobi
Posted: 17 hours ago
The Care Officer will serve as a frontline support professional, ensuring client satisfaction through personalized assistance and prompt resolution of service concerns.
Key Responsibilities:
- Handle client inquiries and provide accurate information on products and services.
- Offer empathetic support to clients, ensuring their needs are addressed in a timely manner.
- Coordinate with other departments to resolve escalated issues.
- Track and follow up on service requests to ensure closure.
- Maintain accurate records of client interactions for reporting and analysis.
3. Call Centre Nursing Executive (Contract)
Location: Nairobi
Posted: 17 hours ago
This contract-based role focuses on healthcare support through call centre services. The Nursing Executive will leverage clinical knowledge to provide accurate guidance and advice to clients over the phone.
Key Responsibilities:
- Respond to medical-related inquiries through the call centre platform.
- Provide accurate nursing advice in line with healthcare protocols.
- Offer guidance on health insurance coverage and related benefits.
- Escalate complex medical cases to specialists where necessary.
- Document calls and prepare reports for follow-up and quality improvement.
4. Reconciliation Assistant
Location: Nairobi
Posted: 19 hours ago
Closes: September 22, 2025
The Reconciliation Assistant will play a critical role in ensuring financial accuracy and accountability by managing reconciliations across accounts.
Key Responsibilities:
- Perform reconciliations of client and organizational accounts.
- Identify, investigate, and resolve discrepancies.
- Maintain financial records and support internal audits.
- Prepare reconciliation reports for management review.
- Collaborate with finance and operations teams to improve reconciliation processes.
5. Senior Pension Administrator
Location: Nairobi
Posted: 4 days ago
Closes: September 19, 2025
This position focuses on managing and overseeing pension schemes while ensuring compliance with regulatory requirements.
Key Responsibilities:
- Administer pension schemes and ensure accurate record keeping.
- Handle pension claims, payments, and benefit processing.
- Ensure compliance with pension laws and organizational policies.
- Prepare detailed reports for trustees, regulators, and management.
- Support clients by providing accurate information on pension benefits.
- Lead junior pension staff and oversee performance.
6. Client Relationship Officer
Location: Nairobi
Posted: 5 days ago
The Client Relationship Officer is responsible for building and maintaining strong client relationships to support retention and growth.
Key Responsibilities:
- Serve as the main point of contact for assigned clients.
- Develop and maintain long-term relationships with clients.
- Address client concerns and resolve issues efficiently.
- Provide product information and upsell services where appropriate.
- Coordinate with internal teams to ensure clients receive high-quality service.
7. Check-Off Manager
Location: Nairobi
Posted: 5 days ago
The Check-Off Manager will oversee the check-off system for payments, ensuring efficient collections and compliance.
Key Responsibilities:
- Manage the check-off system for contributions and payments.
- Ensure timely remittance of deductions from employers.
- Monitor compliance with check-off agreements.
- Reconcile check-off records and prepare reports.
- Liaise with employers and other stakeholders to address discrepancies.
- Propose improvements to enhance efficiency in check-off operations.
8. Business Development Executives (Contract)
Location: Nairobi
Posted: 6 days ago
Closes: September 18, 2025
These contract roles focus on growing the organization’s market presence and driving new business opportunities.
Key Responsibilities:
- Identify and pursue new business leads.
- Develop and maintain client pipelines.
- Support in negotiating contracts and closing deals.
- Collaborate with marketing teams to execute campaigns.
- Provide feedback on market trends and client needs.
- Prepare sales reports and meet assigned targets.
9. Client Relations Officer
Location: Nairobi
Posted: 6 days ago
Closes: September 18, 2025
This role supports customer satisfaction and service excellence by managing client relations activities.
Key Responsibilities:
- Address client inquiries and concerns promptly.
- Maintain accurate client records.
- Coordinate service delivery across departments.
- Support retention initiatives by improving client engagement.
- Prepare reports on client satisfaction and service outcomes.
10. Solutions Architect
Location: Nairobi
Posted: 6 days ago
Closes: September 18, 2025
The Solutions Architect will design and implement technical solutions aligned with business goals.
Key Responsibilities:
- Design innovative IT solutions to meet organizational needs.
- Collaborate with stakeholders to define technical requirements.
- Oversee solution implementation and integration.
- Ensure system security, scalability, and compliance.
- Provide technical guidance to development and operations teams.
- Evaluate emerging technologies for potential adoption.
How to Apply
Interested candidates are invited to review the attached PDF for more detailed information about each role. If you are ready to take the next step in your career, ensure that your application is submitted before the respective closing dates indicated above.
For positions without a listed closing date, applications will be reviewed on a rolling basis.
