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Realize Your Potential with CIC Group
At CIC Insurance Group Plc, we believe in nurturing talent, empowering growth, and fostering a workplace where innovation meets professionalism. Whether you are a recent graduate eager to begin your journey or an experienced professional ready for your next challenge, CIC Group offers exciting opportunities across diverse career tracks.
We are seeking passionate individuals who share our values of integrity, customer focus, teamwork, and innovation. Explore our latest vacancies below and take the next step toward realizing your potential with us.
1. Assistant Manager – Policy Servicing, Conservation & Quality Assurance
Location: Nairobi
Closing Date: September 19, 2025
Job Description:
- Oversee the servicing of policies to ensure accuracy, timeliness, and customer satisfaction.
- Drive conservation initiatives to maintain and improve policy retention rates.
- Implement quality assurance measures across servicing operations.
- Monitor workflows and ensure compliance with internal and external standards.
- Collaborate with cross-functional teams to identify process gaps and recommend improvements.
- Provide leadership, coaching, and performance management to the servicing team.
2. Care Officer
Location: Nairobi
Job Description:
- Provide personalized support to clients and policyholders, ensuring their needs are effectively addressed.
- Manage cases requiring extra care or attention, coordinating with other service units where necessary.
- Handle client concerns with empathy, professionalism, and efficiency.
- Support conservation and retention strategies by maintaining high customer satisfaction.
- Document client interactions and ensure timely follow-up on outstanding issues.
3. Call Centre Nursing Executive (Contract)
Location: Nairobi
Job Description:
- Provide medical-related support to clients through the call centre platform.
- Respond to health-related inquiries with accuracy, compassion, and confidentiality.
- Offer professional advice in line with insurance benefits and medical guidelines.
- Coordinate with healthcare providers to ensure seamless client support.
- Document and escalate medical queries requiring specialized intervention.
4. Reconciliation Assistant
Location: Nairobi
Closing Date: September 22, 2025
Job Description:
- Perform reconciliations of financial records to ensure accuracy and completeness.
- Identify discrepancies and work with relevant teams to resolve outstanding items.
- Maintain updated reconciliation reports and support audits when required.
- Assist in strengthening internal controls through accurate reporting.
- Support the finance team in month-end and year-end reconciliation processes.
5. Senior Pension Administrator
Location: Nairobi
Closing Date: September 19, 2025
Job Description:
- Manage pension scheme administration in compliance with statutory and company requirements.
- Handle member registrations, contributions, withdrawals, and benefit processing.
- Provide accurate and timely reports to trustees, regulators, and management.
- Ensure seamless communication with scheme members to resolve queries.
- Support business growth by enhancing service delivery standards.
6. Client Relationship Officer
Location: Nairobi
Job Description:
- Build and maintain strong relationships with clients to enhance satisfaction and loyalty.
- Act as the primary point of contact for assigned clients, addressing queries and concerns.
- Support cross-selling and upselling of CIC products.
- Track client feedback and recommend improvements to enhance service delivery.
- Maintain accurate client records and ensure effective communication.
7. Check-off Manager
Location: Nairobi
Job Description:
- Manage the check-off system for premium collection through employers and groups.
- Ensure accuracy and timeliness of deductions and remittances.
- Strengthen relationships with corporate partners to enhance retention.
- Monitor arrears and follow up on outstanding remittances.
- Provide periodic reports on check-off performance and recommend improvements.
8. Business Development Executives (Contract)
Location: Nairobi
Closing Date: September 18, 2025
Job Description:
- Drive business growth by identifying and securing new clients.
- Market CIC products to individuals, groups, and institutions.
- Achieve set sales targets through innovative strategies and effective client engagement.
- Provide after-sales service to ensure client satisfaction and retention.
- Report on market trends, competitor activities, and customer needs.
9. Client Relations Officer
Location: Nairobi
Closing Date: September 18, 2025
Job Description:
- Serve as the liaison between clients and the company, ensuring timely responses to inquiries.
- Manage client communication channels to enhance satisfaction.
- Support customer retention initiatives through proactive engagement.
- Document client issues and ensure they are escalated to the right departments.
- Foster positive client experiences by delivering efficient service.
10. Solutions Architect
Location: Nairobi
Closing Date: September 18, 2025
Job Description:
- Design, implement, and oversee end-to-end technology solutions aligned with business needs.
- Collaborate with IT and business teams to identify requirements and develop scalable solutions.
- Ensure solutions meet compliance, security, and performance standards.
- Guide technical teams in solution delivery, integration, and testing.
- Stay updated on emerging technologies to support innovation.
