- Nairobi
- Posted 5 days ago
- Closes: September 19, 2025
PURPOSE:
Reporting to the Policy Administration & Servicing Manager, the Assistant Manager – Policy Servicing, Conservation & Quality Assurance will drive conservation efforts, and implement quality assurance and customer engagement initiatives that improve persistency, benefit accuracy, customer satisfaction, and operational compliance.
PRIMARY RESPONSIBILITIES:
- Policy Servicing Operations
- Oversee endorsements, reinstatements, renewals, and paid-up policy processing.
- Implement call-out procedures and verify client signatures and documents as per updated guidelines.
- Quality Assurance & Data Integrity
- Validate policyholder and transactional data prior to mitigate financial and reputational risks
- Collaborate with Premium Analysis team to ensure accurate policy status and premium accounting.
- Customer Engagement & Education
- Conduct webinars and milestone-based communication to educate clients on life insurance products.
- Organize client engagements e.g. Family Fun Days
- Promote transparency and understanding of policy benefits and processes.
- Audit, Compliance & Controls
- Implement internal audit recommendations and monitor suspense accounts.
- Enforce enhanced controls for endorsement processes.
- Ensure regulatory compliance and adherence to fraud prevention protocols.
- Team Supervision
- Support team development, assign KPIs, and ensure monthly clean-up of policy servicing backlogs.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 19th September, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st October, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.
