Would you like to be part of the most international company in the world—one that operates in more than 220 countries and territories and has been pioneering cross-border express shipping since 1969? At DHL Group, we connect people and improve lives by providing world-class logistics solutions. Our mission is simple yet powerful: Excellence. Simply Delivered.
DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly customized end-to-end solutions to customers across a wide range of industries worldwide. As part of our commitment to innovation and continuous improvement, we are seeking a dynamic Operational Financial Controller to join our Nairobi team.
This is an exciting opportunity to play a vital role in driving operational and financial excellence while shaping the future of global logistics in one of the fastest-growing regions of the world.
Position: Operational Financial Controller
Location: Nairobi, Nairobi Municipality, Kenya
Job Type: Full-time, Permanent
Company: DHL Global Forwarding (Kenya) Limited
Posted Date: September 10, 2025
Role Overview
As an Operational Financial Controller, you will be a trusted advisor within our Nairobi operations. Your role will involve supporting commercial and operational teams to maximize profitability, ensure financial discipline, and deliver sustainable business growth. You will work closely with the Cluster Financial Controller and various business units to align operations with strategic objectives.
This is not just a finance role—it is about turning analysis into impactful action, ensuring that financial insights drive better decision-making, and helping DHL maintain its status as the global leader in logistics.
Key Responsibilities
In this role, you will:
- Ensure adherence to DGF Steering Logic principles with the support of the Cluster Financial Controller.
- Monitor service center setup and assist in resolving over/under recoveries promptly.
- Challenge business performance by reviewing customer profitability, selling rates, and buying rates.
- Oversee gross profit-sharing concerns and provide solutions where needed.
- Support commercial controlling activities, including Steering Logic reconciliations and addressing deviations.
- Assist with strategic projects, particularly with Business Case Analysis (BCA) preparation when opportunities arise.
- Utilize CW1 processes and supporting tools to improve efficiency, data accuracy, and overall operational performance.
- Drive file management practices, focusing on billing accuracy and gross profit maximization before closure.
- Address controlling topics such as billing timeliness, revenue leakage, cargo insurance, and disbursement fees.
- Lead system and process improvement projects related to operational and financial controlling.
- Provide guidance to operators, ensuring financial decisions contribute to profitable and sustainable growth.
- Analyze monthly results (MMR) and communicate drivers of results clearly to stakeholders.
- Manage stakeholder inquiries regarding finance processes and results with clarity and accuracy.
- Take on additional projects and outcomes as assigned to support evolving business needs.
General Competencies and Skills
To succeed in this position, you should demonstrate the following capabilities:
- Collaboration: Work effectively with teams across divisions and external partners to achieve shared objectives.
- Decision-Making: Analyze data to make informed, timely, and impactful decisions that strengthen financial performance.
- Digital Proficiency: Leverage data analytics tools and digital platforms to improve reporting, tracking, and management.
- Effective Communication: Present financial insights clearly and concisely to both finance and non-finance stakeholders.
- Adaptability: Remain resilient and flexible when facing challenges such as regulatory shifts, market changes, or organizational transitions.
- Stakeholder Management: Develop strong, trust-based relationships with internal and external partners to ensure satisfaction and alignment.
Finance-Specific Knowledge
- Controlling & FP&A: Solid understanding of financial planning, budgeting, forecasting, and analysis to drive business performance.
- Data Analytics: Ability to extract, interpret, and present financial insights to support decision-making and identify new opportunities.
- Finance Qualification: Recognized professional finance qualifications (e.g., CPA, CFA, ACCA) to support credibility and expertise in financial management.
Qualifications and Experience
- Bachelor’s degree in a relevant field.
- CPA or equivalent finance qualification.
- At least 5 years of relevant work experience, ideally in financial controlling, analysis, or related fields.
What We Offer
- Global career opportunities within a market-leading logistics organization.
- A culture where your ideas and skills are valued and contribute to shared goals.
- Continuous professional development and potential for career advancement.
- A competitive salary and benefits package.
- A positive, inclusive, and diverse workplace certified as a TOP EMPLOYER.
Why Join DHL Global Forwarding?
At DHL, we aspire to be the undisputed leader in logistics. When people think of forwarding, we want them to think of DHL Global Forwarding (DGF)—because we offer:
- The largest global logistics network with over 30,000 passionate employees worldwide.
- Efficient processes and the fastest response times in the industry.
- Best-in-class customer service and innovative solutions tailored to client needs.
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered
Our Purpose: Connecting People, Improving Lives
Our Values: Respect & Results
Our Goals: To be the Employer, Provider, and Investment of Choice while Living Responsibility
Commitment to Diversity and Inclusion
DHL Global Forwarding is an equal opportunity employer. We value and respect diversity in all its forms. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
How to Apply
Are you ready to take the next step in your career and help shape the future of logistics? Join us in connecting people and improving lives.
