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Head, IT Service Management

Closing on: Sep 21, 2025

Division/Department: Information Technology

Reports to: IT Operations Head

Unit: IT Service Management

Positions: 1

The role applies group Service desk, monitoring, Asset Management, incident and problem management processes to provide the agreed levels of service, considering the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.

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