Delivering exceptional patient-centered care begins with the very first interaction — registration and admission. A well-organized admission process not only ensures smooth service delivery but also safeguards hospital revenue and enhances the overall patient experience. To strengthen this critical function, Mater Hospital is inviting qualified and experienced professionals to apply for the position of Registration & Admission Supervisor.
This role is vital to the hospital’s operations, as it integrates customer service, revenue assurance, compliance, and staff leadership into one central function. The successful candidate will be entrusted with managing a 24/7 admission service, ensuring accuracy, timeliness, and efficiency in handling patient information, while also supporting financial sustainability and regulatory compliance.
If you are passionate about healthcare service excellence, have strong leadership skills, and thrive in a dynamic environment, this could be the right opportunity for you.
Position: Registration & Admission Supervisor
Reports to: Chief Accountant
Work Type: Full-time, Shift-based (24/7 operations)
The Registration & Admission Supervisor is responsible for providing leadership and operational oversight to the registration and admission team. The position requires balancing patient-centered service with effective revenue protection, efficient bed management, and compliance with hospital policies. By ensuring accuracy in patient data capture and timely pre-authorization of payments and insurance, the role directly supports the hospital’s financial sustainability while enhancing patient satisfaction.
Key Responsibilities
The role is structured around five main pillars: Patient Admission & Customer Service, Revenue & Documentation Assurance, Bed & Capacity Management, Team Leadership & Development, and Compliance & Reporting.
1. Patient Admission & Customer Service
- Act as the bridge between staff and patients, ensuring that all patients receive timely, professional, and courteous customer service during the admission process.
- Interact with patients, families, doctors, and administrative staff to facilitate seamless admission experiences.
- Ensure admission documents are completed accurately and fully meet hospital requirements.
- Supervise and guarantee that pre-authorization of client bills is completed within 24 hours of admission.
- Oversee floor operations, including providing timely updates to patients and next of kin on admission progress.
- Resolve admission-related disputes such as bed allocation issues, deposit shortfalls, or priority cases promptly and professionally.
2. Revenue & Documentation Assurance
- Safeguard hospital revenue through strict verification of insurance or scheme eligibility, accurate deposit calculations, and ensuring all pre-authorizations are secured.
- Guarantee daily submission of discharged patient files to billing with all supporting documentation.
- Maintain updated reconciliation of pending and unbilled reports in close collaboration with the billing department.
- Liaise with doctors’ offices to confirm that their bills are properly captured and processed.
- Audit daily admissions files for fiscal accuracy, completeness, and compliance with the Data Protection Act (2019).
- Ensure deposits, co-payments, and waivers are receipted and banked without delay.
3. Bed & Capacity Management
- Monitor real-time bed occupancy, coordinating with wards, physicians, and the discharge lounge to maximize utilization and minimize waiting times.
- Produce statistical reports on admission trends, revenue per payer, and bed turnaround rates to inform management decision-making.
4. Team Leadership & Development
- Supervise staff, manage shifts, and oversee handover processes to guarantee continuity of services across all working hours.
- Provide coaching, mentorship, and appraisals for registration and admission staff, ensuring accuracy in capturing patient demographics and billing details.
- Facilitate staff training while fostering a positive work culture that encourages continuous learning and improvement.
- Champion quality improvement initiatives, particularly through LEAN practices, to minimize admission turnaround time (TAT).
5. Compliance & Reporting
- Enforce adherence to hospital policies, insurance requirements, and statutory regulations.
- Prepare and present accurate and timely reports to management, including billing, admissions, and bed utilization reports.
- Carry out additional responsibilities or tasks as assigned from time to time.
Qualifications and Experience
- Bachelor’s degree in Business Administration, Commerce, Health Records, Public Relations, or a related field.
- At least 4 years of relevant work experience, with 2 years spent in a supervisory role within a busy hospital, hotel, or financial services front office.
- Excellent communication skills, with a strong focus on customer service.
- Demonstrated ability to deliver timely and accurate service, especially under pressure.
- Self-motivated, detail-oriented, and committed to producing quality work efficiently.
Why This Role Matters
This position is more than just managing patient admissions. It is about shaping the first impression patients and families have of the hospital while ensuring that the institution remains financially sustainable. Every action taken by the Registration & Admission Supervisor has a direct impact on patient trust, operational efficiency, and revenue integrity. The successful candidate will not only contribute to daily operational excellence but will also play a role in long-term service improvement and strategic growth.
What We Offer
- A professional environment committed to excellence in patient care and employee development.
- Opportunities for continuous learning and career growth within the healthcare sector.
- A chance to be part of a mission-driven team dedicated to improving patient experiences while supporting hospital sustainability.
How to Apply
If you are interested in the position of Registration & Admission Supervisor and you meet the outlined requirements, please submit the following:
- Your application letter,
- A detailed and updated CV,
- Copies of academic certificates, and
- Contact details (phone numbers and email addresses) of three referees.
Send your application to [email protected] no later than 30th September 2025.
Ensure to quote the job title “Registration & Admission Supervisor” as the subject line of your email.
Only shortlisted candidates will be contacted.
