AAR Hospital, located along Kiambu Road, is a premier healthcare facility committed to delivering world-class medical services by combining clinical excellence, compassionate care, and cutting-edge technology. As part of our ongoing mission to strengthen our healthcare systems and enhance patient outcomes, we are investing heavily in digital transformation. Information and Communication Technology (ICT) sits at the heart of our operations, enabling us to streamline processes, safeguard patient data, and ensure smooth service delivery.
We are seeking a visionary, results-driven, and highly skilled Head of ICT to join our leadership team. This position is a full-time role with a reporting duty to senior management and plays a critical role in shaping the hospital’s technology landscape. The successful candidate will lead ICT strategy development, oversee system operations, ensure compliance with data protection regulations, and drive forward the hospital’s digital journey.
If you have extensive ICT leadership experience, proven expertise in enterprise-level systems, and a passion for harnessing technology to improve healthcare service delivery, this opportunity could be the perfect next step in your career.
Position: Head of ICT
Location: AAR Hospital, Kiambu Road
Job Type: Full-time
Application Deadline: 30/09/2025
Job Purpose
The Head of ICT is responsible for steering the hospital’s Information and Communication Technology function. This includes developing and implementing robust ICT strategies, policies, and systems that directly support clinical and administrative operations. The role ensures optimal efficiency, strong compliance with regulatory frameworks, and the delivery of secure, reliable, and scalable technology solutions.
At its core, the position drives digital transformation across the hospital, optimizes ICT investments, and guarantees consistently high-quality service delivery that aligns with the hospital’s long-term vision.
Duties and Responsibilities
The responsibilities of the Head of ICT span across strategy, operations, compliance, leadership, and innovation. The role demands both technical expertise and strategic oversight. Key responsibilities include:
1. ICT Strategy and Governance
- Develop and maintain the hospital’s ICT strategy in alignment with both immediate and long-term organizational objectives.
- Establish, review, and enforce ICT policies and standards to maintain efficiency, compliance, and security.
- Prepare and oversee the hospital’s ICT budget and operating plans, ensuring prudent resource allocation and effective implementation.
2. Leadership and Advisory
- Provide visionary leadership and clear direction to the ICT team, fostering a culture of innovation, accountability, and excellence.
- Act as a strategic advisor to hospital departments and senior leadership on technology adoption, emerging digital trends, and ICT sustainability initiatives.
- Support the hospital in maximizing the return on ICT investments through innovation and cost-effective solutions.
3. ICT Operations and Project Oversight
- Maintain a comprehensive overview of all ICT projects and ensure their timely execution in line with hospital priorities.
- Oversee the stability and continuous operation of the Hospital Management Information System (HMIS) and related applications.
- Ensure hardware and software infrastructure operates reliably, supporting uninterrupted hospital operations.
4. Infrastructure and System Upgrades
- Lead infrastructure modernization initiatives, ensuring robust, scalable, and resilient systems.
- Oversee configuration and maintenance of secure ICT environments, with a focus on cyber resilience and system protection.
- Anticipate technological changes and plan upgrades that safeguard the hospital’s competitiveness.
5. Data Protection and Compliance
- Ensure strict compliance with the Data Protection Act and all relevant legal frameworks related to ICT operations and data security.
- Implement strong governance systems for information privacy, risk management, and regulatory compliance.
6. Analytics and Reporting
- Enhance the hospital’s analytics and dashboard systems to empower data-driven decision-making across all departments.
- Monitor and report on ICT system performance, identifying trends, risks, and opportunities for improvement.
- Produce operational reports that highlight key metrics, efficiency indicators, and service delivery insights.
7. ICT Procurement and Vendor Management
- Build, nurture, and maintain collaborative relationships with ICT vendors, service providers, and partners.
- Conduct supplier evaluations to ensure high-quality service delivery and value-for-money ICT investments.
- Work closely with the procurement team to ensure all ICT acquisitions adhere to best practices and align with hospital standards.
8. User Support and Training
- Assess the needs of system users and ensure hospital ICT tools meet business and operational requirements.
- Lead ICT training needs assessments and facilitate structured capacity-building programs.
- Empower hospital staff with the skills needed to utilize ICT systems effectively and efficiently.
9. Service Delivery and Technical Support
- Ensure ICT services across the hospital are timely, reliable, and of the highest quality.
- Oversee technical support functions, ensuring user issues are addressed promptly and effectively.
- Perform additional duties as required to advance the hospital’s ICT objectives.
Qualifications
To succeed in this role, the candidate must demonstrate both academic excellence and extensive hands-on experience in ICT management.
Education
- Bachelor’s degree in Information and Communication Technology, Computer Science, Computer Networking, Programming, Information Systems, or an equivalent ICT-related qualification.
- A postgraduate qualification in a relevant field is acceptable, while a Master’s degree is considered an added advantage.
Job Experience
- At least 10 years’ experience in ICT, with 5 years in a senior management role.
- Proven expertise in Enterprise Resource Planning (ERP) systems.
- Experience in data protection compliance and related frameworks.
- Hands-on exposure to systems management and user support in complex ICT environments.
- Demonstrated ability to design and implement ICT Standard Operating Procedures (SOPs) and process flowcharts.
- Professional certifications such as:
- Microsoft Certified Solutions Expert (or equivalent)
- Cisco Certified Network Associate (or equivalent)
- Microsoft SharePoint Foundation (or equivalent)
- ITIL Foundation Certification or similar credentials.
Key Competencies – Skills, Knowledge, and Aptitude
- Strong project management capabilities with proven ability to deliver complex ICT initiatives.
- Deep knowledge of systems integration and enterprise architecture.
- Ability to collaborate with diverse teams, including staff with varying levels of technical expertise.
- Excellent verbal and written communication skills.
- Ability to meet tight deadlines and adapt to changing priorities.
- Self-driven, highly motivated, and results-oriented.
- Ability to work independently with minimal supervision.
Why Join AAR Hospital?
Working with AAR Hospital provides a unique opportunity to contribute to a healthcare institution that is deeply committed to transforming patient care through innovation. As the Head of ICT, you will play a pivotal role in shaping the future of healthcare technology in Kenya.
You will be entrusted with the responsibility of leading an ambitious digital transformation agenda, implementing systems that directly impact patient care, efficiency, and overall hospital operations. This position offers not just a career challenge, but also the chance to make a tangible difference in the lives of patients and the community.
The hospital’s supportive environment fosters professional growth, teamwork, and continuous learning. You will work alongside highly skilled professionals in an institution where technology is seen as a key driver of excellence in healthcare delivery.
Application Deadline
The closing date for this application is: 30th September 2025.
How to Apply
Interested candidates who meet the outlined requirements are invited to apply. Please submit your application, including a detailed CV and cover letter, through the official application portal.
