Villa Rosa Kempinski Nairobi, one of the leading five-star luxury hotels in East Africa, is inviting applications for the position of Housekeeping Trainee. This is a unique opportunity for ambitious individuals who are passionate about hospitality and eager to build a career in the hotel industry.
Kempinski hotels are known globally for their elegance, refined service, and attention to detail. The Nairobi property is no exception. Situated on Chiromo Road, only five minutes from the city centre and 20 km from Jomo Kenyatta International Airport, Villa Rosa Kempinski Nairobi is home to 200 stylishly designed rooms and suites, five themed restaurants, a luxurious spa, and extensive conference facilities.
As part of the Kempinski family, you will be joining a network of professionals who strive for excellence in guest experience. The Housekeeping Trainee program is designed to give you hands-on exposure to the standards and operations that define world-class hospitality. Reporting directly to the Training Manager and working under the guidance of the Departmental Trainer, you will learn the essentials of housekeeping, room care, and service excellence while being part of a team that upholds the highest standards in the industry.
This internship program is an excellent chance for recent graduates or those who have just completed coursework in housekeeping operations to gain valuable skills, sharpen their professional etiquette, and develop a strong foundation for a long-term career in hospitality.
Job Description – Housekeeping Trainee
As a Housekeeping Trainee, you will be entrusted with responsibilities that combine hands-on guest room servicing, learning operational procedures, and contributing to the smooth running of the Housekeeping Department. The role is both practical and developmental, designed to ensure that by the end of your internship, you will have gained deep knowledge of housekeeping operations within a luxury hotel setting.
Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, your tasks will include:
- Guest Room and Public Area Cleaning:
- Clean corridors and public areas around guest rooms assigned to you.
- Maintain cleanliness of equipment and pantries to meet set hygiene and safety standards.
- Guest Service:
- Stay informed about hotel products and services to answer guest questions accurately.
- Respond to guest requests in a friendly, professional manner and take appropriate action or refer to relevant colleagues where necessary.
- Deliver items such as extra towels or amenities as requested by guests.
- Documentation and Reporting:
- Record relevant details on assignment sheets for proper documentation and reference.
- At the end of your shift, report on special attention guests, unusual incidents, or situations that need follow-up to ensure guest satisfaction and operational consistency.
- Room and Facility Verification:
- Verify the physical status of guest rooms and update Order Takers of any discrepancies.
- Report lost and found items immediately to your supervisor and coordinate with the Order Taker for proper handling.
- Turn-Down Service:
- Provide evening turn-down service according to the hotel’s set standards.
- Ensure guest rooms are refreshed, supplies replenished, and bathrooms cleaned if necessary.
- Guest Room Cleaning:
- Clean assigned guest rooms, including late check-outs and service requests.
- Tasks include making beds, dusting, vacuuming, replenishing supplies, and cleaning bathrooms according to luxury hotel standards.
- Verify that all room equipment is in working order and report any faults requiring repair.
- Inspection and Supervision Support:
- Inspect floors and public areas to ensure facilities and amenities meet cleanliness and maintenance standards.
- Verify the work of external contractors to ensure compliance with contracts and hotel expectations.
- Training and Development Contribution:
- Identify training needs within the department and support the preparation of training plans.
- Assist in implementing training activities with the approval of the Executive Housekeeper.
- Resource Management:
- Monitor and maintain availability of cleaning equipment and supplies.
- Control usage of amenities and supplies to align with budgetary goals.
- Ensure proper use of housekeeping tools and equipment.
- Operational Procedures:
- Familiarize yourself with and monitor procedures related to Lost and Found, Key Control, Security, Health and Safety, and emergency protocols.
- Special Projects and Administrative Duties:
- Participate in housekeeping projects such as general cleaning schedules and record-keeping.
- Attend departmental meetings, write reports, and maintain daily logs as required.
This role provides extensive exposure to the standards of Kempinski service and is designed to shape you into a hospitality professional ready for higher-level roles in the future.
Skills, Knowledge, and Expertise
To succeed as a Housekeeping Trainee, you will need to demonstrate the following:
- A Degree or Diploma in Housekeeping Operations from a recognized institution.
- Recently completed coursework (graduation within 2024/2025).
- Kenyan citizenship.
- No prior work experience is required, making this an ideal opportunity for fresh graduates.
- Excellent grooming and a strong command of professional and personal etiquette.
- Ability to work effectively in a multinational environment.
- Strong communication skills, both verbal and written.
- Outgoing personality with a positive learning attitude.
About Villa Rosa Kempinski Nairobi
Villa Rosa Kempinski Nairobi is more than just a hotel—it is a symbol of luxury and refined service in the heart of Kenya’s capital. With ten floors of elegantly designed rooms and suites, five themed restaurants offering diverse culinary experiences, state-of-the-art conference facilities, and the renowned Kempinski The Spa, the hotel is a hub for international travelers, business executives, and dignitaries.
As part of Kempinski Hotels, the oldest European luxury hotel group founded in 1897, Villa Rosa offers staff the opportunity to be part of a tradition of excellence. Kempinski is renowned for blending European heritage with local culture, providing unique and personalized guest experiences. Joining Villa Rosa Kempinski as a trainee means stepping into a professional environment that will challenge, nurture, and elevate your career aspirations.
Why Join as a Housekeeping Trainee?
- Structured Learning: Gain comprehensive exposure to all aspects of housekeeping in a five-star environment.
- Skill Development: Improve communication, etiquette, attention to detail, and service excellence skills.
- Career Growth: Build a strong foundation for long-term opportunities within the Kempinski network or the wider hospitality industry.
- Networking Opportunities: Work with experienced hospitality professionals and interact with guests from all over the world.
- Luxury Standards Exposure: Learn the fine details of luxury service that set Kempinski apart in the global hotel industry.
Application Details
- Position: Housekeeping Trainee
- Department: Housekeeping & Laundry
- Employment Type: Internship
- Workplace Type: Onsite
- Location: Nairobi, Kenya
- Application Deadline: September 23, 2025
How to Apply
If you are eager to start your hospitality career with one of the most prestigious hotels in Nairobi, this is your chance. Villa Rosa Kempinski Nairobi is looking for motivated and enthusiastic individuals ready to embrace a challenging yet rewarding experience.
Click below to begin your application process:
