Portfolio Officer – Payments
Department: Retail
The Portfolio Officer – Payments is responsible for managing tills portfolios to ensure they perform optimally and deliver value. This role emphasizes careful monitoring, analysis, and proactive management to reduce dormancy and improve transactional performance. By driving activity within the tills portfolio, the officer contributes directly to customer engagement and long-term retention, while preparing clients for progression to the SME segment.
Key Responsibilities:
- Monitor tills portfolios to track transaction volumes, ensuring activity levels remain consistent and aligned with expectations.
- Manage tills dormancy by identifying inactive accounts and implementing strategies to reactivate them.
- Generate and analyze dashboards and reports that provide insight into tills dormancy trends, performance, and customer behavior.
- Drive transactional value on tills with a vintage of over 12 months, ensuring continued relevance and activity.
- Provide actionable recommendations based on portfolio performance data, supporting management in decision-making.
- Engage with clients to address challenges and support them in maximizing the benefits of their tills accounts.
- Collaborate with other retail teams to streamline processes and improve portfolio performance.
- Support clients’ transition from tills portfolios to the SME segment when criteria are met, ensuring a smooth and seamless graduation process.
- Conduct regular reviews of portfolio performance and propose initiatives to strengthen usage and loyalty.
- Stay updated on industry trends, customer behaviors, and emerging technologies in payments to inform strategies.
This role is designed for professionals with strong analytical skills, attention to detail, and the ability to turn insights into impactful actions. The Portfolio Officer – Payments acts as a bridge between customer engagement and portfolio optimization, ensuring that tills portfolios deliver consistent value and remain active contributors to business growth.
Why Join Us?
- Growth Opportunities: We believe in nurturing talent and providing opportunities for continuous career advancement.
- Dynamic Work Environment: Join a team that values collaboration, innovation, and adaptability.
- Impactful Work: Play a role in shaping the financial well-being of individuals and communities.
- Supportive Culture: Be part of a workplace that prioritizes employee development, well-being, and inclusivity.
How to Apply
We are excited to welcome passionate and qualified candidates to apply for these roles. If you are ready to unlock your potential and make a difference in the retail banking sector, take the next step today.
