Are you passionate about shaping the future of healthcare, improving access to medical services, and ensuring fairness in compliance and claims management? The Social Health Authority (SHA) invites qualified and dedicated professionals to apply for 183 permanent and pensionable positions as Senior Registration and Compliance Officers and Senior Claims Management Officers (Huduma Centers).
This is a unique opportunity to contribute to the transformation of Kenya’s health sector while advancing your career in a dynamic, mission-driven institution. SHA is at the forefront of ensuring accessible, equitable, and sustainable healthcare coverage for all, and these positions are critical in ensuring that compliance, registration, and claims processes run effectively in line with the SHA Act.
With a clear focus on accountability, service excellence, and public trust, SHA is committed to building a strong workforce that will deliver tangible results for beneficiaries and stakeholders across the country. If you are ready to make an impact and meet the outlined requirements, this is your chance to join one of Kenya’s most impactful national health institutions.
Job Overview
- Job Title: Senior Registration and Compliance Officer / Senior Claims Management Officer (Huduma Centers)
- Job Code: SHA/201/2025
- Term: Permanent and Pensionable
- Positions Available: 183
- Application Deadline: October 3, 2025, at 6:00 p.m.
- Position Level: SHA 6
- Minimum Qualification: Bachelor’s Degree
Minimum Requirements
To be considered for appointment to this role, applicants must meet the following criteria:
- A cumulative service period of six (6) years’ relevant work experience, with at least three (3) years at the level of Registration and Compliance Officer I or in a comparable role.
- A Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance, Economics, Business, Medicine, Social Sciences, or Pharmacy (or equivalent qualification) from a recognized institution.
- Membership in a relevant professional body where applicable, and in good standing.
- Proficiency in computer applications relevant to the role.
- Demonstrated merit and ability as reflected in past work performance and results.
Job Description
The duties and responsibilities for these positions are diverse, impactful, and designed to strengthen SHA’s operations across compliance, registration, and claims management. Successful candidates will be expected to deliver results in the following areas:
1. Registration and Compliance Functions
- Empanelment of Providers: Carry out the empanelment process for licensed health providers and facilities to ensure strict compliance with the SHA Act.
- Beneficiary Registration: Manage and oversee beneficiary registration processes, addressing arising issues promptly and effectively.
- Monitoring Compliance: Monitor operational activities to ensure adherence to statutory requirements.
- Auditing: Conduct compliance audits on health service providers and beneficiaries, ensuring fairness, transparency, and accountability.
- Strategy Implementation: Implement operational strategies to enhance member registration and public education.
- Stakeholder Engagement: Build strong relationships with stakeholders to support and expand membership registration efforts.
- County Collaboration: Work with County Governments and partners to promote SHA membership and raise awareness.
- Revenue and Registration Targets: Actively participate in initiatives that drive registration and revenue growth to meet organizational goals.
- Performance Contracts: Implement performance-based contracting methodologies, and monitor contract execution to ensure efficiency.
- Monitoring and Evaluation: Prepare and submit reports that capture monitoring and evaluation findings for review and decision-making.
2. Clinical and Audit Functions
- Clinical Audits: Implement clinical audit policies and strategies in line with health standards and regulations.
- Health Needs Assessments: Participate in health needs and risk assessments to inform SHA interventions and technologies.
- Drug and Consumable Inclusion: Assist in the inclusion of drugs and consumables into the SHA positive list, ensuring beneficiaries have access to approved items.
3. Claims Management (Huduma Centers)
For officers posted in Huduma Centers, additional focus will be on:
- Claims Review: Handling and processing claims with precision and fairness to ensure efficiency in service delivery.
- Client Support: Acting as the first point of contact for SHA clients at Huduma Centers, resolving queries promptly.
- Claims Verification: Verifying claims documents and ensuring they meet SHA requirements before approval.
- Fraud Prevention: Identifying irregularities or fraudulent claims and ensuring corrective action is taken.
- Reporting: Documenting and submitting detailed claims management reports to inform organizational decision-making.
Why Join SHA?
Working at SHA means becoming part of a progressive, service-oriented institution committed to improving healthcare access and delivery. As a Senior Officer, you will:
- Play a pivotal role in ensuring compliance, transparency, and accountability in healthcare services.
- Be part of a large-scale national initiative impacting millions of lives.
- Enjoy the benefits of a permanent and pensionable role, offering stability and long-term growth.
- Collaborate with stakeholders across government, healthcare, and development sectors.
- Build a fulfilling career within a supportive, professional, and impactful environment.
Key Competencies Required
Successful candidates will need to demonstrate:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities to engage with stakeholders.
- Keen attention to detail, especially when handling compliance audits and claims reviews.
- Ability to work independently and as part of a team.
- Strong organizational and report-writing skills.
- Integrity, professionalism, and commitment to public service.
Number of Positions Available
SHA is recruiting for 183 positions across the country, ensuring wide coverage and representation. This is a rare opportunity for many qualified professionals to join and make an impact on the healthcare system in Kenya.
Application Deadline
All applications must be submitted on or before October 3, 2025, at 6:00 p.m. Late applications will not be considered.
How to Apply
If you meet the above requirements and are ready to contribute to strengthening Kenya’s healthcare system, do not miss this opportunity.
To apply for these positions:
- Visit the official Social Health Authority recruitment portal.
- Select the relevant job title: Senior Registration and Compliance Officer / Senior Claims Management Officer (Huduma Centers) – SHA/201/2025.
- Complete the online application form and upload all required documents.
