Standard Investment Bank Ltd (SIB) has built its reputation as one of Kenya’s most trusted financial institutions since its establishment in 1995. Over the years, the firm has steadily grown to become a leading player in the financial services industry, offering comprehensive solutions for both individual and institutional clients. With services spanning Asset Management, Securities Trading, Market Research, Investment Management, and Corporate Finance, SIB provides a single point of entry for anyone looking to access world-class financial expertise.
As an institution regulated by the Capital Markets Authority as both an Investment Bank (2003) and a Money Manager (2018), SIB continues to uphold the highest standards of professionalism, integrity, and innovation. The firm’s dedication to client satisfaction and its commitment to cutting-edge solutions have made it a household name within Kenya’s investment community.
In line with its growth strategy and commitment to excellence, SIB is inviting applications for a full-time IT Assistant role at its Mombasa office. This opportunity is ideal for young, dynamic, and ambitious individuals looking to build their careers in technology within a competitive financial services environment.
The role of IT Assistant at Standard Investment Bank is not merely about providing technical support. It is about becoming a key player in ensuring seamless IT operations that drive the company’s success. As businesses across the globe increasingly rely on digital solutions, the IT Assistant position at SIB is critical to ensuring the security, reliability, and efficiency of the firm’s systems and infrastructure.
This job advert outlines everything you need to know about the role, from the job overview to detailed duties and requirements. If you are passionate about IT, motivated to grow, and eager to contribute to a leading financial institution, then this could be the opportunity you have been waiting for.
Job Overview
The IT Assistant will be part of the Technology Department and will report directly to the Head of IT. The individual will play a central role in ensuring the smooth functioning of IT systems, assisting users, troubleshooting technical issues, and supporting infrastructure maintenance. This position also involves working on projects that contribute to the growth and sustainability of the firm’s IT capabilities.
The IT Assistant will be expected to provide comprehensive technical support, perform network monitoring, deploy and maintain security services, and contribute to the design and implementation of new IT solutions. Furthermore, the role requires collaboration with multiple teams, including project management, service desk, and engineering teams.
This is an exciting opportunity for individuals with 0–2 years of experience in IT support to gain valuable exposure in a fast-paced financial services environment. The role will challenge your technical skills, problem-solving ability, and teamwork while offering opportunities for growth and development.
Duties and Responsibilities
The IT Assistant role is designed to be broad and dynamic, giving the successful candidate exposure to multiple areas of IT operations. Below are the key duties and responsibilities:
- User Support and Troubleshooting
- Provide timely and efficient technical support to users across the organization.
- Diagnose and resolve issues related to computer hardware, software, and connectivity.
- Ensure minimal downtime by addressing IT-related problems promptly.
- Network Infrastructure Management
- Monitor and maintain the firm’s network infrastructure to ensure continuous and efficient performance.
- Diagnose network-related problems and implement solutions effectively.
- Conduct regular checks and prepare reports for the Head of IT based on company policies.
- System Maintenance and Projects
- Undertake assigned projects such as system upgrades, maintenance tasks, and programming.
- Ensure that project deliverables are completed on time and in compliance with IT standards.
- Assist in implementing new solutions that improve system resilience.
- Telephony System Configuration
- Manage the company’s telephony system, including onboarding new users and deactivating accounts of departing staff.
- Ensure proper maintenance of the telephony infrastructure.
- Network Services and Device Management
- Design, configure, and maintain wired and wireless networks for both existing and new devices.
- Perform L2 switching and L3 routing to ensure optimal connectivity and efficiency.
- IT Security and Compliance
- Deploy and administer security services across IT systems and infrastructure.
- Ensure 100% compliance with the organization’s IT security policy standards.
- Regularly review and improve security protocols to safeguard information.
- Reporting and Collaboration
- Gather, prioritize, and report network operational data to management.
- Collaborate with project management teams, third-line engineers, and service desk staff to ensure seamless IT operations.
- Provide status updates on ongoing projects and technical issues.
- Other Duties
- Perform any other responsibilities as assigned by the company in line with organizational needs.
Requirements
To succeed in this role, candidates should meet the following requirements:
- Education: A Bachelor of Science degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Experience: 0–2 years of experience in a highly active IT support environment.
- Technical Knowledge: Proven experience as an IT Assistant, IT Consultant, or in a similar IT support role.
- Certifications: Networking and ITIL certifications are an added advantage.
- Skills:
- Strong knowledge of computer hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Strong analytical and problem-solving skills.
- Attention to detail and ability to manage multiple tasks.
- Proactive mindset with a strong desire to learn and grow.
Why Join Standard Investment Bank?
Working at SIB offers more than just a job — it provides an opportunity to be part of a dynamic team at the forefront of Kenya’s financial services sector. By joining as an IT Assistant, you will:
- Gain exposure to cutting-edge technologies in the financial industry.
- Work with a highly skilled team of professionals.
- Develop your career in an environment that values learning and growth.
- Be part of an institution that is both well-established and forward-looking.
At SIB, employees are considered the driving force behind the firm’s success. The organization believes in empowering its staff by providing the right tools, resources, and opportunities for growth.
Closing Date
The deadline for submitting applications is 1st October 2025. Interested candidates are encouraged to apply early to avoid last-minute delays.
How to Apply
If you are passionate about technology, eager to learn, and motivated to contribute to one of Kenya’s leading investment banks, then this is your chance.
To apply for the position of IT Assistant at Standard Investment Bank (Mombasa), please click the link below and submit your application online:
