Sidian Bank is inviting applications from qualified candidates to fill a range of open positions across its operations. The bank is committed to providing innovative financial solutions to its customers while fostering professional growth among its employees. The advertised roles present an opportunity for motivated individuals to contribute to the bank’s growth while building rewarding careers in the financial services industry.
The following vacancies are currently available:
- Senior Officer – Debt Recovery
- Officer – Mortgage
- Officer – Digital Collections
- Assistant Manager – Digital Loans Collections
Each of these roles is situated within a key department and reports to a respective line manager. The responsibilities outlined below highlight the core duties and expectations for each role.
Senior Officer – Debt Recovery
Department: Credit Risk Management
Reports to: Manager, Remedial Unit
Application Deadline: 10th October 2025
The Senior Officer – Debt Recovery will play a central role in managing the bank’s credit risk by ensuring effective recovery of non-performing loans. This position is critical in safeguarding the bank’s asset quality while maintaining compliance with internal policies and regulatory requirements.
Key Responsibilities
- Manage and monitor a portfolio of delinquent accounts, ensuring timely and efficient debt recovery actions are taken.
- Engage customers with overdue facilities to negotiate repayment plans and settlements that align with the bank’s policies.
- Prepare and submit periodic reports on recovery progress, highlighting risks, challenges, and proposed solutions.
- Support legal action processes where voluntary recovery efforts are unsuccessful, including liaising with external legal counsel and debt recovery agencies.
- Maintain accurate and updated records of all collection activities and customer interactions.
- Collaborate with internal teams to implement remedial strategies that reduce credit losses.
- Escalate high-risk or complex cases to management for guidance and decision-making.
- Monitor compliance with established procedures, ensuring debt collection activities adhere to ethical practices and regulatory standards.
- Contribute to continuous improvement initiatives aimed at strengthening the recovery framework within the bank.
The role requires a results-oriented approach and the ability to balance firm recovery practices with customer relationship management. The Senior Officer will be expected to maintain professionalism in often sensitive negotiations with clients while upholding the reputation of the bank.
Officer – Mortgage
Department: Branch Banking
Reports to: Manager – Mortgage
Application Deadline: 5th October 2025
The Officer – Mortgage will focus on driving mortgage business within the bank by supporting customers in securing housing finance solutions. The role combines sales, customer relationship management, and operational responsibilities to ensure clients receive tailored services that meet their housing finance needs.
Key Responsibilities
- Promote the bank’s mortgage products to both existing and prospective customers.
- Engage clients in understanding their housing finance requirements and provide guidance on suitable mortgage solutions.
- Process mortgage applications in line with the bank’s policies and procedures, ensuring timely turnaround and customer satisfaction.
- Coordinate with internal stakeholders, including credit risk and legal departments, to ensure smooth processing and approval of mortgage facilities.
- Maintain an updated pipeline of mortgage business opportunities and provide regular reports on performance and progress.
- Manage customer relationships by providing ongoing support and resolving any issues related to mortgage accounts.
- Support initiatives aimed at increasing the bank’s market share in the mortgage segment through targeted campaigns and partnerships.
- Ensure compliance with all regulatory and internal requirements governing mortgage financing.
- Monitor the performance of disbursed mortgage accounts, proactively identifying risks and working to mitigate potential defaults.
The position demands strong customer engagement skills and a proactive approach in identifying opportunities for business growth while ensuring risk is well-managed throughout the mortgage lending process.
Officer – Digital Collections
Department: Credit Risk Management
Reports to: Manager – Digital Collections
Application Deadline: 7th October 2025
The Officer – Digital Collections will be responsible for managing collections through digital platforms, with a focus on efficiency, customer convenience, and minimizing defaults. The role emphasizes the use of technology in debt recovery, aligning with the bank’s strategy of leveraging digital solutions to enhance service delivery.
Key Responsibilities
- Monitor and manage overdue accounts through digital collection systems and platforms.
- Conduct timely follow-ups with customers via digital communication channels to secure repayments.
- Design and implement repayment reminders, notifications, and collection strategies through digital tools.
- Track and analyze repayment patterns to identify risks and recommend appropriate remedial actions.
- Generate and maintain accurate records of all digital collection interactions and repayment agreements.
- Collaborate with IT and data teams to optimize collection systems and ensure efficiency in managing high volumes of customer accounts.
- Provide feedback on the effectiveness of digital collection strategies and propose improvements where necessary.
- Escalate unresolved or complex cases to the Manager – Digital Collections for further action.
- Contribute to the achievement of overall recovery targets while ensuring compliance with relevant regulations and internal policies.
The Officer – Digital Collections role requires adaptability in working with digital systems, strong follow-up skills, and a customer-focused approach in ensuring repayment while maintaining positive client relationships.
Assistant Manager – Digital Loans Collections
Department: Credit Risk Management
Reports to: Senior Manager, Remedial Unit
Application Deadline: 7th October 2025
The Assistant Manager – Digital Loans Collections will oversee the digital loans recovery function within the Credit Risk Management department. This position is key to ensuring that digital lending portfolios remain healthy through effective collection strategies and proactive risk management.
Key Responsibilities
- Provide leadership and oversight for the digital loans collection team, ensuring recovery targets are consistently met.
- Develop, implement, and monitor collection strategies tailored to digital lending products.
- Analyze loan performance data to identify trends, risks, and areas requiring intervention.
- Ensure that digital collection systems are optimized for efficiency and effectiveness.
- Oversee the design of digital repayment communication strategies, including automated reminders and personalized follow-ups.
- Collaborate with internal teams, including IT, credit risk, and product development, to align collection strategies with business objectives.
- Manage escalated cases, providing guidance on appropriate remedial actions while maintaining compliance with regulations.
- Prepare detailed reports and presentations for senior management on recovery performance, risks, and improvement plans.
- Support training and development initiatives for collection staff to enhance their effectiveness in digital recovery processes.
- Ensure ethical, transparent, and customer-centric practices are maintained throughout the recovery process.
This role requires strong leadership skills, the ability to manage digital portfolios at scale, and a strategic approach to collections that balances recovery goals with customer relationship management.
Application Process
Interested candidates are encouraged to submit their applications before the stated deadlines for each role. Sidian Bank emphasizes transparency in its recruitment process and does not charge any fee at any stage.
All applications should be submitted via email to the official HR address: [email protected]. Candidates should ensure that their applications clearly indicate the position being applied for in the subject line.
