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JOB PURPOSE
The job holder will be responsible for recovering from the allocated Non-performing (NPLS) portfolio within all sectors of the Bank and strategizing for returning the accounts to performing status, full recovery or exit. In addition to this, the role-holder will undertake any other duty as assigned by the Manager – Debt Recovery.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Debt Collections strategies
- Customer Service
- Risk & Compliance
MAIN ACTIVITIES
Debt Collection Strategies
- To proactively manage assigned portfolio on debt collection and recovery work in identifying and promptly arresting default and thereby restrict monthly provisions within acceptable levels
- Provisions not to exceed set budget through proactive management of overdue accounts.
- Review proposals for Restructuring, rescheduling and re-aging of distressed accounts in the loan portfolio.
- Prepare reports to aid in daily collections and write Back to P&L.
- Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy
- Timely follow-up with Legal and other external agents on accounts to ensure efficient and effective collections and or repossession/Auction.
- Clean up of the Debt book by making relevant recommendations for approval on a continuous basis.
Customer Service:
- Ensure to give customers information relating to the balance and general account status information to facilitate payments and provide feedback concerning customer payment behavior.
- Minimizing customer complaints and ensure all customer complaints are closed within the reporting period.
- Giving customer feedback on time. This involves activities like sending client’s statements as per their request and responding to any queries that they may have.
- Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank.
- Promptly attend to internal and external customer’s requests and queries either through call backs, faxing or mailing requested documents.
Risk & Compliance
- Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act.
- Comply with the banks Anti Money Laundering (AML) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guideline
- Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines
- Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
- Ensure compliance with all banks policies, procedures and all statutory requirements.
- Ensure proper systems/documentations are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time.
DECISION MAKING AUTHORITY
- Directly reports to the Manager Debt Recovery
ACADEMIC BACKGROUND
- Bachelor’s Degree in Business studies or Economics from a recognized university.
WORK EXPERIENCE
- Five (5) years’ experience in banking operations, with sound exposure to credit lending and debt collection.
- Professional Banking qualification (CPAK) or Debt Collection will be an added advantage
- Proven track record of consistently exceeding set targets.
- Excellent people management skills.
- Versatility, flexibility, passion and commitment to quality service delivery.
- Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.
- Good understanding of SIDIAN BANK Credit risk policy and Debt recovery Manual.
SKILLS & COMPETENCIES
Technical Competencies
- Analytical and structuring
- Action orientation
- Stakeholder engagement
- Commercial awareness
- Risk management
Behavioral Competencies
- Planning and Organizing
- Decisiveness
- Interpersonal skills
- Negotiation and influencing
- Communication and presentation
PROFESSIONAL CERTIFICATION
- Professional Banking qualification will be an added advantage
