United Legal Group (ULG) is a nation-wide collection agency committed to delivering professional, results-driven, and client-focused third-party debt recovery services. With a strong foundation built around the most competent, well-trained, and motivated specialists, ULG has consistently proven its ability to provide effective solutions to clients across multiple sectors. A majority of client accounts entrusted to ULG are collected within the first thirty (30) days of assignment, which serves as a testament to the agency’s outstanding performance, efficiency, and dedication to excellence.
The organization prides itself on combining skilled personnel, advanced resources, modern technology, and effective methodologies to recover debts owed to clients while upholding professionalism and integrity. In its continued efforts to expand services and strengthen operations, United Legal Group is inviting applications for two key positions: Sales Representative and Debt Collector Specialist.
These roles provide unique opportunities for individuals who possess strong interpersonal, communication, and organizational abilities, as well as a commitment to delivering high-quality outcomes in a competitive and demanding industry.
Position One: Sales Representative
The Sales Representative role is central to promoting the services of United Legal Group, building and maintaining relationships with clients, and ensuring consistent growth in revenue streams. This position demands an individual who is driven, articulate, persuasive, and capable of navigating competitive markets while aligning with the values and objectives of ULG.
Detailed Job Description
- Client Acquisition and Business Development
- Identify, research, and pursue new business opportunities in targeted markets, sectors, and industries.
- Generate qualified leads through networking, cold calling, referrals, and participation in industry-related events.
- Develop tailored sales strategies to effectively position ULG’s debt recovery services to prospective clients.
- Establish partnerships with organizations and institutions that require debt collection services, including financial institutions, healthcare providers, retail businesses, utility companies, and professional services firms.
- Client Relationship Management
- Build and sustain strong, long-term relationships with both new and existing clients by offering professional, personalized, and responsive service.
- Act as the primary point of contact for assigned accounts, ensuring client satisfaction, trust, and confidence in ULG’s services.
- Conduct regular follow-ups, meetings, and communications with clients to review performance and explore further service needs.
- Ensure that clients receive timely and accurate updates regarding debt recovery processes and outcomes.
- Sales Strategy and Target Achievement
- Work closely with the management team to set annual, quarterly, and monthly sales targets.
- Consistently meet or exceed individual and team sales objectives by demonstrating persistence, determination, and innovation in sales execution.
- Monitor market trends, competitor activities, and client preferences to adapt strategies and maintain a competitive edge.
- Prepare and present detailed sales forecasts, pipeline reports, and performance analyses to management.
- Service Promotion and Marketing Support
- Participate in marketing campaigns, presentations, and promotional events to showcase ULG’s range of services.
- Collaborate with the marketing team to develop promotional materials, sales collateral, and targeted communication strategies.
- Represent the organization professionally in industry exhibitions, conferences, and trade fairs.
- Highlight the benefits of outsourcing debt recovery to ULG, emphasizing proven collection rates, efficient turnaround times, and superior client service.
- Administrative and Reporting Functions
- Maintain accurate, up-to-date client records in the company’s Customer Relationship Management (CRM) system.
- Document all sales activities, including meetings, proposals, negotiations, and contracts, for transparency and reporting.
- Contribute to the preparation of proposals, tenders, and service agreements as required.
- Submit weekly, monthly, and quarterly reports that highlight progress, opportunities, and areas for improvement.
Position Two: Debt Collector Specialist
The Debt Collector Specialist plays a pivotal role in ensuring that ULG delivers on its promise to clients by recovering outstanding debts efficiently and ethically. This role demands an individual with strong negotiation skills, resilience, attention to detail, and the ability to remain professional under pressure. Debt collection is a results-oriented function that requires persistence, adherence to legal frameworks, and effective communication with debtors and clients alike.
Detailed Job Description
- Debt Recovery Operations
- Contact debtors via telephone, email, letters, and other approved channels to recover overdue payments.
- Establish repayment plans, negotiate settlements, and secure payment commitments from debtors in line with company policies and client instructions.
- Ensure that all debt recovery actions are carried out in compliance with relevant laws, regulations, and ethical standards.
- Maintain a professional, firm, and respectful approach when dealing with debtors to preserve client reputation and ensure effective outcomes.
- Account Management and Tracking
- Manage assigned debtor accounts, keeping accurate and up-to-date records of all communications, agreements, and payments.
- Monitor repayment progress, follow up on broken promises, and take appropriate action to secure compliance.
- Recommend escalation of accounts to legal proceedings, repossession, or further action when necessary.
- Ensure that all recovered amounts are recorded and reported accurately in the company’s system.
- Client Communication and Reporting
- Provide clients with regular updates regarding the status of their accounts and collection activities.
- Prepare detailed reports outlining collection efforts, successes, challenges, and recommendations for further actions.
- Collaborate with clients to understand their specific requirements, preferences, and instructions for debt recovery.
- Uphold confidentiality, professionalism, and client trust in every aspect of service delivery.
- Legal and Compliance Functions
- Stay informed about debt collection laws, regulations, and industry best practices to ensure compliance in all recovery activities.
- Work closely with legal teams to pursue accounts requiring litigation or other legal enforcement.
- Ensure that debtor rights are respected and that all recovery activities align with ethical standards.
- Document and report any breaches of compliance or irregularities encountered during collection activities.
- Performance and Target Achievement
- Consistently achieve individual and team collection targets, demonstrating determination and accountability.
- Employ a variety of strategies, negotiation techniques, and persistence to maximize recovery rates.
- Contribute to the department’s overall success by sharing best practices and supporting colleagues.
- Maintain high levels of productivity, professionalism, and integrity in every task.
- Use of Technology and Tools
- Utilize modern debt recovery software, CRM systems, and automated dialing systems for efficient operations.
- Ensure accurate data entry and timely updates in the company’s database.
- Leverage reporting and analytics tools to track performance and measure outcomes.
- Identify opportunities for technological improvement and recommend solutions for operational efficiency.
Application Process
Interested candidates are invited to send their resumes to the recruitment team for consideration. Applications should be submitted via email to:
Applicants may also submit their applications via WhatsApp using these numbers:
+1 424 254 5102
+1 949 226 6610
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
