Overview
Start Date: April/May 2026
Duration: 12 – Weeks
Location: Nairobi
Type of Employment: Internship
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
Defines specific product needs based on user insights; ideates to define solutions to meet user needs. Creates and develops design concepts and specifications that optimize the emotional and functional experience of a product, software, device, or service. Focuses on end-to-end user experiences, empathizing and balancing experiences with business and technical tradeoffs. Produces visual designs from concept through delivery and sustainment, supports interaction designs for hardware and/or software-based experiences, and/or contributes to hardware product designs. Contributes to broader design system, increasing its adoption and consistent usage.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- Currently pursuing a Bachelor’s Degree in Business, Engineering, Technology, or related field
- Must have at least 1 semester/term remaining following the completion of the internship
- You must be legally authorized to work in Kenya to be eligible for this role
- Fluency in English
Preferred Qualifications:
- Relevant internship/work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management)
#EiP
Responsibilities
- Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams (e.g., Engineering, Specialists, Account teams).
- Engages with and/or leverages relevant partners to support business outcomes as appropriate. Identifies appropriate partner and jointly develops a plan for the play based on a shared understanding of the customer.
- Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
- Acts as the voice of the customer (VOC) and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering. Responds to feedback and supports positive change within Microsoft.
- Leverages development opportunities (e.g., mentorships, role-based resources, trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including product and required technical skills.
