Build Your Future with Sidian Bank
At Sidian Bank, we are redefining banking by empowering entrepreneurs and businesses to realize their potential. As one of Kenya’s dynamic and fast-growing financial institutions, Sidian Bank is committed to innovation, customer-centricity, and service excellence. Our culture thrives on teamwork, integrity, and a passion for delivering impactful financial solutions that drive success for individuals and enterprises alike.
We believe in investing in people—our greatest asset—and providing a supportive environment where you can grow, learn, and contribute to meaningful change. If you are driven, performance-oriented, and ready to shape the future of banking, explore our exciting career opportunities below.
Please note: Sidian Bank does not charge any fee at any stage of the recruitment process. Our official HR email is [email protected].
1. Relationship Manager – Nairobi Region
Department: Branch Banking
Reports to: Branch Manager
Apply by: October 15, 2025
Job Description:
The Relationship Manager – Nairobi Region will be responsible for driving business growth through effective acquisition, management, and retention of clients. The role focuses on building long-term relationships with customers, ensuring high service standards, and promoting the full range of the Bank’s products and services.
Key Responsibilities:
- Develop and implement sales plans to meet branch business targets for deposits, loans, and other financial products.
- Identify and acquire new customers, while deepening relationships with existing clients to enhance portfolio growth.
- Conduct regular client visits to understand their financial needs and provide tailored banking solutions.
- Ensure compliance with credit policies, procedures, and regulatory requirements in all transactions.
- Collaborate with other departments to ensure seamless service delivery and effective cross-selling of products.
- Prepare reports on sales performance, customer feedback, and market trends for management review.
This position offers a great opportunity for a proactive, results-driven individual passionate about customer engagement and business growth.
2. Senior Officer – Debt Recovery
Department: Credit Risk Management
Reports to: Manager, Remedial Unit
Apply by: October 10, 2025
Job Description:
The Senior Officer – Debt Recovery will play a crucial role in the Bank’s credit management process by ensuring timely and effective recovery of non-performing loans. The position involves developing and implementing strategies for loan recovery while maintaining positive client relationships and ensuring compliance with regulatory and internal policies.
Key Responsibilities:
- Develop and execute debt recovery plans in line with the Bank’s credit risk strategy.
- Negotiate repayment arrangements with defaulting clients and follow up to ensure adherence to agreed terms.
- Monitor overdue accounts and provide regular status reports to management on portfolio performance.
- Liaise with legal teams, auctioneers, and external agencies to support debt recovery efforts.
- Recommend appropriate remedial action for delinquent accounts, including restructuring or legal proceedings.
- Ensure compliance with all relevant laws and regulations governing credit recovery.
This role requires a strong understanding of credit risk management, negotiation skills, and a proactive approach to achieving debt recovery targets.
3. Officer – Digital Collections
Department: Credit Risk Management
Reports to: Manager, Digital Collections
Apply by: October 7, 2025
Job Description:
The Officer – Digital Collections will be responsible for executing digital debt collection strategies to recover outstanding amounts from digital loan portfolios. The role focuses on leveraging technology and analytics to enhance efficiency and maintain high recovery rates.
Key Responsibilities:
- Monitor and manage digital loan accounts in arrears through automated and manual collection channels.
- Contact customers through approved digital communication channels to negotiate repayment terms.
- Collaborate with digital product teams to streamline recovery processes and enhance customer communication.
- Prepare periodic reports on collection performance, trends, and customer repayment behavior.
- Identify and escalate high-risk accounts to the relevant departments for further action.
- Ensure compliance with data protection and consumer rights regulations in all interactions.
This role suits a tech-savvy, analytical individual with strong communication skills and an understanding of digital financial products.
4. Assistant Manager – Digital Loans Collections
Department: Credit Risk Management
Reports to: Senior Manager, Remedial Unit
Apply by: October 7, 2025
Job Description:
The Assistant Manager – Digital Loans Collections will oversee the end-to-end digital collections process, ensuring the achievement of performance targets and compliance standards. The role focuses on optimizing digital recovery operations, improving customer experience, and minimizing credit losses.
Key Responsibilities:
- Develop and implement strategies for effective digital loan collections to reduce delinquency and non-performing loans.
- Supervise and guide the digital collections team to achieve set recovery goals and service standards.
- Analyze collection data and recommend process improvements to enhance efficiency and effectiveness.
- Liaise with the technology team to maintain and improve digital collection platforms and tools.
- Review high-risk accounts and recommend remedial actions, including restructuring or escalation to legal recovery.
- Prepare management reports on collection trends, performance metrics, and portfolio health.
- Ensure that all digital collection practices adhere to regulatory guidelines and internal credit policies.
This position offers an opportunity for a results-oriented professional to lead digital innovation in credit recovery and contribute to Sidian Bank’s financial resilience.
5. Open Application
Apply by: December 31, 2025
Job Description:
If you don’t see a role that matches your current skills and interests but would like to be considered for future opportunities, Sidian Bank welcomes open applications. We are always looking for talented, motivated individuals to join our diverse and growing team across various departments including Retail Banking, Corporate Banking, Operations, Risk, IT, and Finance.
Key Considerations:
- Indicate your preferred area of specialization and professional interests in your application.
- Applications will be reviewed on a rolling basis, and suitable candidates will be contacted when relevant openings arise.
- By submitting your open application, you will be among the first to be considered for upcoming roles aligned with your skills and experience.
Joining Sidian Bank through an open application provides you the opportunity to be part of a forward-thinking institution that values innovation, teamwork, and customer-focused excellence.
Why Join Sidian Bank?
At Sidian Bank, we believe in empowering our employees to grow both personally and professionally. We offer a collaborative work environment, competitive compensation, opportunities for career advancement, and a culture that encourages innovation and inclusivity. Our employees enjoy access to continuous training and development programs designed to sharpen skills and enhance performance.
As part of our commitment to responsible banking, we also promote ethical practices and uphold the highest standards of integrity in every aspect of our operations.
