The Christian Health Association of Kenya (CHAK) invites qualified, passionate, and experienced professionals to join its team in advancing healthcare excellence across Kenya. With a long-standing history of service and innovation in healthcare and social impact, CHAK continues to play a pivotal role in improving community well-being through its network of member institutions, universities, and training colleges.
Established in 1946, CHAK serves as a technical support organization for church-based health facilities and training institutions, offering coordination, advocacy, and professional development in the health sector. Through its social enterprise arm—CHAK Business Services Limited (CBSL)—the organization is expanding its impact by promoting sustainable solutions that contribute to Kenya’s development goals.
Currently, CHAK is inviting applications for two positions: ICT Officer (based at the CHAK Secretariat in Nairobi) and Head Chef (based at CHAK Guest House & Conference Centre). These positions call for individuals with proven expertise, professionalism, and dedication to service excellence.
JOB ADVERT – ICT OFFICER
Reporting to: General Secretary & Chief Executive Officer
Duty Station: CHAK Secretariat, Nairobi
Organizational Profile
The Christian Health Association of Kenya (CHAK) is a technical support organization serving church health facilities, medical colleges, and universities. Since its inception in 1946, CHAK has remained committed to advancing healthcare delivery, education, and healing ministries throughout Kenya. The organization’s vision—Quality Healthcare for All to the Glory of God—drives its programs, partnerships, and innovative approaches.
In 2023, CHAK launched CHAK Business Services Limited (CBSL), a social enterprise dedicated to enhancing organizational sustainability through diversified business solutions. CBSL supports CHAK’s mission by creating value and generating resources that contribute to community well-being and sustainable development.
Job Summary
The ICT Officer will be responsible for providing professional, technical, and operational support to CHAK’s ICT infrastructure, systems, and services. The position involves supporting the organization’s digitization agenda, deploying and maintaining ICT systems, ensuring data security, and promoting technology-driven efficiency.
The successful candidate will manage enterprise systems, oversee ICT projects, and provide ongoing support to ensure reliability, continuity, and innovation in CHAK’s information systems.
Key Responsibilities
- Provide ICT technical support in implementing CHAK’s digitization projects, including system deployment, user training, monitoring, and resolution of issues in collaboration with service providers.
- Continuously assess CHAK’s ICT environment, explore emerging technologies, and recommend innovative solutions to enhance service delivery.
- Undertake ICT-related projects such as system deployment, research on new technologies, and development of customized solutions that address organizational needs.
- Contribute to the formulation and execution of ICT strategies, policies, plans, and guidelines for CHAK’s operations.
- Optimize ICT resources by mitigating risks, conducting regular security monitoring, and implementing preventive measures against cyber threats.
- Provide user support and training to improve ICT literacy and ensure effective use of digital tools across departments.
- Perform systems administration duties to ensure continuous operation of networks, databases, and enterprise software.
- Offer ICT support for CHAK’s virtual meetings, webinars, and online training sessions.
- Manage service contracts and maintain effective relationships with ICT service providers to ensure timely and efficient delivery of services.
- Conduct routine data backup operations, ensuring data integrity, recovery readiness, and compliance with organizational data protection standards.
- Install, configure, and maintain ICT software, hardware, and networking infrastructure.
- Develop and maintain web applications, software updates, and digital platforms while ensuring quality assurance and operational continuity.
- Test and evaluate new ICT systems and hardware, reporting findings and performance recommendations to the ICT Manager.
- Oversee the management of servers, CHAK’s website, and service desk operations, ensuring high system availability and user satisfaction.
- Maintain up-to-date ICT documentation, including system manuals, network configurations, and administrative records.
- Troubleshoot ICT problems promptly and implement solutions to prevent recurrence.
- Prepare periodic ICT performance reports, incident documentation, and escalate technical challenges where necessary.
Academic Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Professional certifications such as CCNA, N+, MCSE, MCITP, ITIL, or A+ will be an added advantage.
- Experience in managing enterprise systems including Microsoft Dynamics, ERP platforms, and database administration.
- Proficiency in Microsoft 365, SharePoint, Teams, Azure, and other cloud-based platforms.
- Membership in a recognized ICT professional body is desirable.
- At least six years of progressive experience in ICT management and systems support within a busy or multi-user environment.
Key Skills and Competencies
- Strong technical expertise in ICT infrastructure and enterprise systems.
- Excellent analytical and problem-solving skills.
- Ability to identify, troubleshoot, and resolve system challenges effectively.
- Innovative and adaptable to technological changes.
- Strong organizational and communication skills.
- High level of integrity, professionalism, and self-drive.
Application Procedure
Interested candidates should submit their applications through the link provided at the top of this page. Applicants must attach a cover letter, curriculum vitae, and copies of academic and professional certificates.
All attachments should not exceed 2MB in total.
Applications should be addressed to:
The General Secretary
P.O. Box 30690 – 00100
Nairobi
If you experience challenges using the online application link, you may contact [email protected] outlining the issue encountered and then proceed to submit your application via email.
The closing date for applications is October 15, 2025.
