IM Bank Group is inviting applications from experienced and self-driven professionals to fill the position of Business Development Officer – Medical Business under the Bancassurance division. The position is offered on a one-year renewable contract and is based in Nairobi.
The role is primarily responsible for driving the growth of the medical insurance portfolio across the bank’s branches, enhancing non-funded income through client acquisition, cross-selling, and retention of medical policies. The successful candidate will play a critical part in strengthening client relationships, ensuring compliance with insurance regulations, and supporting the overall strategic objectives of the Bancassurance department.
This position offers an opportunity for an ambitious professional to contribute meaningfully to the growth of IM Bank Group’s insurance arm by expanding its medical insurance footprint across diverse market segments, including corporate clients, SMEs, retail customers, and organized community groups such as chamas.
Job Purpose
The Business Development Officer – Medical Business will be responsible for developing, implementing, and maintaining strategies to increase medical insurance penetration within the bank’s client base. The officer will ensure consistent revenue growth through new client acquisition, cross-selling existing clients, and maintaining excellent customer service to promote policy renewals and customer retention.
The incumbent will also ensure operational compliance, coordinate between branches and the insurance partners, and support the seamless delivery of insurance services while aligning all activities with the bank’s overarching financial inclusion goals.
Key Responsibilities
1. Prospecting and Client Acquisition
The officer will lead efforts to identify and acquire new clients for medical insurance, covering multiple segments including corporate organizations, small and medium enterprises (SMEs), retail clients, and community-based groups such as chamas. This will involve prospecting for potential clients through branch referrals, targeted marketing, and cold outreach.
The officer will also be responsible for preparing medical insurance quotations, negotiating favorable terms with prospective clients, and closing sales transactions efficiently to achieve set acquisition targets.
2. Portfolio Growth and Retention
Driving sustainable portfolio growth will be a core focus area. The officer will work closely with assigned branches and corporate clients to ensure continuous expansion of the medical insurance portfolio.
Retention of existing clients will also be a key performance indicator. The officer will send timely renewal notices, follow up with clients, and ensure a retention rate of at least 90% of existing medical insurance clients. In addition, the officer will review the coverage needs of existing clients and recommend appropriate adjustments to maintain satisfaction and relevance.
3. Client Relationship Management
The officer will maintain active engagement with clients to nurture long-term relationships. This includes holding service-level meetings with existing clients to address concerns, review policy performance, and discuss any changes or enhancements in coverage.
Client visits will form part of the relationship management activities, where the officer will review the scope of cover, ensure client needs are adequately addressed, and conduct member education sessions for existing clients to deepen understanding of available benefits and claims procedures.
4. Premium Collection and Finance Liaison
Ensuring proper premium collection is a key aspect of the role. The officer will collect premiums in accordance with established procedures and ensure prompt reconciliation with the finance department for receipting. The officer will maintain accurate premium records and monitor payments to avoid policy lapses or coverage disruptions.
5. Onboarding and Documentation Support
To facilitate smooth onboarding of new clients, the officer will guide them in completing proposal forms and declarations while ensuring accuracy and compliance with underwriting requirements. The officer will ensure all documentation is properly submitted and stored according to company and regulatory guidelines.
6. Claims Support and Customer Guidance
The officer will play a supportive role in claims management by assisting clients in understanding and completing claim forms, gathering necessary supporting documents, and submitting them to the relevant insurance provider for processing. This involves maintaining regular communication with clients throughout the claims process to provide updates and manage expectations.
7. Cross-Selling and Upselling of Additional Benefits
A key part of revenue generation involves cross-selling and upselling additional medical benefits to existing customers. These may include wellness programs, maternity cover, dental and optical benefits, and other health-related add-ons.
By identifying customer needs and offering suitable product enhancements, the officer will contribute to increased customer satisfaction and improved profitability.
8. Staff Training and Product Knowledge Development
The officer will be responsible for training branch staff, direct sales executives (DSEs), and relationship managers (RMs) on medical insurance products. The goal is to ensure all bank personnel involved in client engagement are well-informed about medical insurance offerings and can identify and refer potential business leads effectively.
Training sessions will also cover product features, underwriting procedures, documentation requirements, and claims processes to promote operational consistency across branches.
9. Operational Execution and Branch Support
The officer will handle daily operational tasks related to bancassurance medical business. This includes responding to client inquiries, coordinating underwriting processes, ensuring timely policy delivery, and maintaining compliance with Know Your Customer (KYC) regulations.
Close collaboration with branch teams will be essential to ensure effective communication and smooth execution of insurance activities across all operational points.
10. Internal Relationship Management
The officer will cultivate strong working relationships with branch managers (BMs), relationship managers (RMs), and other key internal stakeholders. By building these networks, the officer will create a supportive internal ecosystem that fosters the generation of warm business leads and supports sustained growth of the medical insurance segment.
11. Compliance and Risk Management
Ensuring compliance with all internal policies, procedures, and regulatory requirements governing bancassurance operations will be a central responsibility. The officer will ensure all transactions meet regulatory standards and that client documentation and disclosures are handled in line with insurance industry guidelines and the bank’s risk management framework.
The officer will also remain up-to-date with relevant legal and policy developments within the insurance sector and ensure all business practices align with industry best standards.
12. Performance Monitoring and Reporting
To maintain accountability and transparency, the officer will regularly monitor the performance of the medical insurance portfolio and provide detailed reports on the business pipeline, renewals, and portfolio health.
These reports will support strategic decision-making within the Bancassurance department, offering insights into sales trends, retention levels, customer feedback, and overall performance metrics.
13. Additional Responsibilities
The officer may also be assigned other official duties related to bancassurance operations as required by the management from time to time. This flexibility is essential to ensure that departmental goals are met and that operational efficiency is maintained across all service lines.
Job Dimensions
Financial Responsibility
The role does not carry direct financial management responsibilities but contributes significantly to revenue generation through medical insurance business acquisition, renewals, and cross-selling activities. The officer is expected to meet performance targets related to non-funded income growth and client retention.
Job Specifications
Academic Qualifications
A Bachelor’s Degree in a Social Science or a related field.
Professional Qualifications / Memberships
A relevant professional qualification such as COP, IIK, DIP, or CII is required. The candidate must also be a member of a relevant professional body.
Work Experience
At least three (3) years of relevant experience in a similar role within the insurance or banking industry, particularly in medical insurance or bancassurance operations.
Competencies
- Demonstrated leadership skills and the ability to manage multiple priorities effectively.
- High levels of integrity and ethical conduct in all professional dealings.
- Strong negotiation abilities, with a proven track record of closing insurance deals and managing renewals successfully.
- Excellent communication and interpersonal skills, capable of engaging with diverse client segments and internal teams.
- A proactive and results-oriented approach, with strong organizational and analytical capabilities.
- Ability to work collaboratively across departments and maintain good working relationships with partners and stakeholders.
Application Procedure
Interested candidates who meet the above criteria are encouraged to visit the IM Bank Group career portal at www.imbankgroup.com/ke and navigate to the Careers section to apply for the position of Business Development Officer – Medical Business.
All applications must be submitted online, and candidates are advised to ensure that their profiles are complete and up to date before submission.
Applications should be received on or before 10th October 2025.
Only shortlisted candidates will be contacted for the next stages of the selection process.
