Jubilee Insurance, a leading name in the insurance industry in East Africa, was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Over the decades, the company has grown significantly, expanding its operations across the region and solidifying its position as the largest composite insurer in East Africa. Today, Jubilee Insurance serves over 1.9 million clients and offers a wide range of services, including Life, Pensions, General, and Medical Insurance.
The company operates a robust network of offices across Kenya, Uganda, Tanzania, and Burundi, maintaining a strong regional presence. Jubilee Insurance is the only ISO-certified insurance group listed on three East African stock exchanges: the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange (DSE), and Uganda Securities Exchange (USE). This recognition underscores its commitment to operational excellence, transparency, and financial integrity.
As part of its ongoing mission to promote wellness and enhance client satisfaction, Jubilee Health Insurance Limited is seeking to recruit a highly motivated and experienced Senior Wellness Coordinator, Wellness Programs. The position is based at the company’s Head Office in Nairobi and reports directly to the Assistant Manager – Wellness.
Role Purpose
The Senior Wellness Coordinator will play a key role in developing and executing comprehensive wellness initiatives that aim to improve the overall health and well-being of clients. The position requires a proactive individual who can conceptualize, implement, and monitor wellness programs that promote healthy lifestyles, reduce healthcare costs, and enhance client engagement and satisfaction.
This role involves a balanced combination of strategic planning, operational management, leadership, and adherence to corporate governance principles. The ideal candidate will possess a deep understanding of wellness promotion, preventive healthcare, and client-centered program management.
Key Responsibilities
Strategy
- Manage the budget for wellness programs, ensuring optimal allocation and utilization of resources to achieve the best outcomes.
- Monitor and analyze emerging trends, technologies, and best practices in the wellness industry to keep the company’s programs innovative and competitive.
- Identify opportunities for new initiatives and develop proposals for wellness innovations that align with client needs and organizational goals.
- Collaborate closely with senior management to design a comprehensive wellness strategy that reflects the company’s mission, vision, and long-term objectives.
- Prioritize key wellness initiatives such as preventive healthcare, stress management, nutrition awareness, and mental well-being, and create structured programs that address these areas effectively.
Operational
- Plan, coordinate, and execute wellness events, workshops, and campaigns that can be conducted both in person and remotely.
- Oversee the smooth implementation of wellness programs by leveraging communication tools, technology platforms, and effective delivery models.
- Develop and manage communication strategies aimed at educating clients on wellness and preventive health practices.
- Create informative materials, newsletters, and digital content to promote wellness initiatives and enhance participation.
- Collect and analyze data related to program participation rates, client feedback, and health outcomes to evaluate effectiveness.
- Use data-driven insights to refine, improve, and adapt existing wellness programs for greater impact.
- Prepare detailed reports and presentations that communicate progress, challenges, and results to senior leadership.
- Collaborate with external stakeholders, including wellness vendors, healthcare professionals, and industry experts, to enhance program quality and delivery.
- Build and nurture strong relationships with internal teams and departments to ensure the alignment and support of wellness objectives across the organization.
Leadership and Culture
- Foster a culture rooted in empathy, ethical conduct, and excellence within the care navigation section and the wider wellness department.
- Lead initiatives that encourage employees and clients to adopt and sustain healthy behaviors through participatory wellness activities.
- Promote continuous improvement initiatives that enhance the efficiency and effectiveness of wellness programs.
- Provide guidance, mentorship, and motivation to colleagues and teams working within the wellness function to maintain high performance standards.
Corporate Governance
- Adhere strictly to ethical standards in all professional interactions with clients, colleagues, and healthcare providers.
- Keep abreast of relevant healthcare laws, insurance regulations, and privacy requirements to ensure compliance.
- Ensure that all wellness activities meet established legal, ethical, and corporate governance standards.
- Maintain accurate and comprehensive records of client interactions, wellness events, and program performance.
- Uphold transparency in all communications with clients, including the scope of services, potential limitations, and any applicable fees or charges.
- Safeguard the confidentiality of client data, adhering strictly to the organization’s privacy policies.
- Seek authorization before disclosing any client-related information to third parties or partners.
- Identify potential operational or compliance risks within the wellness function and collaborate with relevant departments to mitigate them.
Key Skills and Competencies
- Expertise in developing, implementing, and evaluating employee or client wellness and health benefits programs.
- Strong analytical ability to interpret wellness data, monitor key performance indicators (KPIs), and prepare reports demonstrating program impact and return on investment (ROI).
- Proficiency in planning and managing wellness initiatives effectively within specified budgets and timelines.
- Excellent interpersonal and communication skills, with the ability to deliver presentations, foster engagement, and maintain relationships with internal and external stakeholders.
- Adaptive and innovative mindset, capable of introducing creative solutions to improve wellness programs and drive cultural change towards health-conscious living.
Academic and Professional Qualifications
- Bachelor’s degree in Public Health, Nutrition, or a related field.
- Minimum of two years of experience in a clinical setting.
- Foundational understanding of insurance principles and how wellness initiatives integrate within the insurance framework.
- Proficiency in Microsoft Office applications and related productivity software.
Relevant Experience
Applicants should possess at least four years of experience in designing, developing, and executing wellness initiatives, preferably within a corporate or insurance environment. The role requires experience in managing health programs that deliver measurable benefits to participants, demonstrating the ability to coordinate multiple activities simultaneously while maintaining a strong focus on quality, compliance, and innovation.
Additional Insights into the Role
The Senior Wellness Coordinator position calls for a well-rounded professional capable of balancing strategic planning with hands-on execution. The role requires strong organizational skills, the ability to interpret health-related data, and the agility to adapt to an evolving wellness landscape.
In today’s corporate environment, wellness programs are increasingly becoming a cornerstone of employee and client engagement strategies. Jubilee Health Insurance places significant emphasis on holistic well-being, not only as a business priority but also as a reflection of its commitment to the communities it serves. Therefore, this position is integral to enhancing client satisfaction and reinforcing the company’s vision of being a trusted health partner.
The successful candidate will be expected to design programs that address both physical and mental well-being, encourage preventive care, and incorporate digital health solutions to make wellness initiatives more accessible and data-driven. Strong project management skills, an understanding of health behavior change, and an ability to engage clients from diverse backgrounds are crucial in this role.
The Senior Wellness Coordinator will also be responsible for evaluating program success through measurable indicators such as participation rates, client satisfaction surveys, and health outcome metrics. Regular reporting to management will be a key aspect of the job, ensuring that strategic objectives are met while maintaining transparency and accountability.
Furthermore, the role requires collaboration with wellness partners, medical professionals, and service providers to bring in diverse expertise that enhances program delivery. The coordinator must continuously assess the quality and effectiveness of vendor services, ensuring they align with the company’s standards and client expectations.
Working Environment
The position will be based at Jubilee’s Head Office in Nairobi. The role involves both office-based and remote coordination of wellness programs, depending on project requirements. Occasional travel may be necessary to support regional initiatives, wellness events, or client engagements.
Jubilee Insurance provides a dynamic work environment that encourages creativity, collaboration, and professional growth. Employees are empowered to take ownership of their projects, contribute ideas, and participate in initiatives that shape the organization’s wellness strategy.
Application Procedure
Interested and qualified individuals who meet the outlined requirements are encouraged to submit their applications by sending a detailed cover letter and curriculum vitae (CV) to:
Please quote the Job Reference Number and Position Title in your application email.
The deadline for submission is 9th October 2025.
Only shortlisted candidates will be contacted for the next phase of the recruitment process.
This opportunity presents a chance to join a reputable organization that values excellence, integrity, and innovation in promoting wellness. The Senior Wellness Coordinator will be instrumental in advancing Jubilee’s goal of fostering a healthier, more informed client community through sustainable wellness programs that make a meaningful impact.
