kenya Red Cross Hiring Navision Support Officer

Boma International Hospitality College (BIHC) continues to play a leading role in nurturing talent and shaping the future of the hospitality industry in Kenya and beyond. Established in 2015, BIHC has become a reputable institution, training and mentoring aspiring hoteliers with a blend of innovative, practical, and life-long learning approaches. As a TVET Centre of Excellence for Hospitality Training, BIHC remains committed to developing individuals who are not only skilled but also adaptable to the fast-paced and dynamic nature of the global hospitality industry.

Since its inception, the College has championed values of Professionalism, Passion, Growth, and Timeliness, which are deeply rooted in its operations. These values guide the institution’s mission of providing quality education and services while fostering an inclusive and diverse workforce. The BIHC community recognizes that success is best achieved through collaboration and inclusivity, and this has been key to its growth and recognition as an ISO 9001:2015 certified organization.

In line with its continued growth and commitment to operational excellence, BIHC is seeking to recruit a Navision Support Officer to strengthen its ICT functions and support institutional efficiency. This position presents an exciting opportunity for a qualified professional to contribute to the enhancement of BIHC’s Enterprise Resource Planning (ERP) systems, ensuring optimal performance and alignment with the institution’s strategic goals.

About the Role

The Navision Support Officer will report to the ICT Manager and will be responsible for providing comprehensive techno-functional support for Microsoft Dynamics Navision. The successful candidate will assist in requirement gathering, system customization, user training, and overall system management to ensure seamless operations across various departments, including Finance/Accounts, Procurement, Human Resources, Stores, and Payroll.

The role requires a proactive professional who can ensure full adoption, efficient utilization, and compliance with BIHC’s ERP system. The officer will play a central role in ensuring that all departments effectively leverage technology to achieve operational excellence and service delivery.

This position aligns closely with BIHC’s objective of maintaining high standards in administrative and academic support systems, contributing directly to the college’s strategy of promoting technological excellence and innovation.

Key Responsibilities

The Navision Support Officer will perform duties that encompass system administration, user support, training, and enhancement of existing ERP functionalities. The role’s scope will include, but is not limited to, the following areas:

1. System Administration and Configuration

Design, develop, test, and deploy system enhancements in accordance with approved user requirements.
Support and maintain Microsoft Dynamics NAV 2016, ensuring the system runs efficiently and users can access necessary functionalities without interruption.
Manage back-end support tasks, including data uploads such as bank receipts, and handle user access provisioning and de-provisioning to maintain system security.
Collaborate with various departmental heads to ensure the ERP system meets organizational needs and functions as intended.
Ensure strict compliance with IT governance policies, data protection standards, and institutional best practices.
Participate in the strategic planning for system upgrades, including the potential migration to Microsoft Dynamics Business Central or other cloud-based platforms.

2. User Support and Troubleshooting

Serve as the primary point of contact for all Navision-related queries, issues, and service requests.
Diagnose and resolve software-related problems, ensuring minimal disruption to business operations.
Liaise with third-party vendors or technical teams for issues that require external intervention.
Maintain accurate documentation of issues, resolutions, and change requests for accountability and future reference.
Conduct system audits and performance reviews to identify areas for improvement and recommend appropriate solutions.

3. Training and User Engagement

Plan, organize, and conduct comprehensive user training sessions to enhance system literacy among staff.
Develop user manuals and documentation that simplify system navigation and ensure consistent adoption of best practices.
Provide on-desk and group-based training tailored to departmental needs.
Foster continuous user engagement to encourage the effective use of the Navision system and promote a data-driven work culture.
Gather user feedback to refine system processes and introduce new functionalities that enhance performance and accuracy.

4. Process Optimization and Reporting

Analyze existing workflows and recommend process improvements that can be automated or streamlined through Navision tools.
Create and maintain system reports that provide insights into financial, procurement, and human resource operations.
Work closely with department heads to customize reports that support decision-making and performance tracking.
Ensure data integrity by conducting routine checks and monitoring compliance with institutional data standards.
Support management in evaluating how technology contributes to efficiency and propose changes where necessary.

5. Collaboration and Institutional Support

Collaborate closely with the ICT team and other departments to ensure cross-functional system integration.
Participate in institutional projects requiring ERP integration or data migration.
Support internal and external audits by providing relevant ERP data and documentation.
Act as a change agent in promoting technology adoption within the institution’s administrative and academic framework.
Undertake any other duties as assigned by management in alignment with the College’s objectives and operational needs.

Key Skills and Competencies

The role requires a combination of technical proficiency, analytical ability, and interpersonal skills. The successful candidate should demonstrate the following competencies:

Strong understanding of ERP system functional areas, especially in finance, procurement, human resources, and inventory management.
Proven ability to translate business needs into system configurations and effective training sessions.
Exceptional documentation and report-writing skills, ensuring all processes are well-structured and traceable.
Excellent time management skills with the ability to set and meet goals efficiently.
Strong problem-solving and decision-making abilities.
Effective interpersonal and communication skills, both verbal and written, to facilitate collaboration across departments.
A high degree of independence, coupled with the ability to work within a team-oriented environment.
Analytical thinking and a proactive approach to addressing challenges and identifying opportunities for improvement.
Proficiency in delivering engaging presentations and training sessions tailored to diverse audiences.
Demonstrated commitment to maintaining high standards of integrity, confidentiality, and professionalism in all aspects of work.

Required Languages:
English (spoken: fluent | written: fluent)

Education and Experience

Bachelor’s degree in Information Technology or a related field from a recognized institution, with a strong understanding of business processes, particularly in financial and inventory management.
Experience in user systems requirements management, with a proven ability to translate operational needs into system specifications.
Proficiency in CAL and AL development, including experience with test automation and performance toolkit.
Working knowledge of SQL and Transact-SQL, enabling effective data analysis and system customization.
Experience in designing and customizing web portals integrated with ERP systems.
Additional training in Finance or Accounting will be an added advantage, particularly for aligning system functionalities with financial reporting requirements.

Role Alignment with Institutional Vision

The Navision Support Officer role directly contributes to BIHC’s mission of maintaining quality and compliance in service delivery. As part of its ISO 9001:2015 certification, the College is committed to:

Demonstrating its ability to consistently provide products and services that meet customer, statutory, and regulatory requirements.
Enhancing customer satisfaction through continuous improvement of internal systems and assurance of conformity to established standards.

The successful candidate will play a vital part in upholding these commitments by ensuring BIHC’s ERP system functions optimally and continues to support efficient service delivery across all departments.

Application Process

Interested candidates who meet the outlined criteria are encouraged to apply strictly through the following portals:

https://www.redcross.or.ke/Careers
https://www.bihc.ac.ke/career

Applications should be submitted on or before Friday, 10th October 2025. Only shortlisted candidates will be contacted for further engagement.

Important Notice

Boma International Hospitality College (BIHC) is an equal opportunity employer and is committed to promoting diversity and inclusion within its workforce. The institution does not charge or accept any payment or security deposit from job seekers at any stage of the recruitment process. Applicants are advised to exercise caution and report any suspicious recruitment activities.