In the heart of Nairobi’s vibrant Westlands area, CySuites Apartment Hotel stands as a beacon of contemporary luxury and comfort. Nestled along Church Road, off Waiyaki Way, the hotel offers a unique blend of homely warmth and high-end hospitality, making it an ideal retreat for both business and leisure travellers. With its sophisticated design, personalized services, and premium facilities, CySuites has become synonymous with excellence in serviced apartment hospitality.
Beyond providing world-class accommodation and services, CySuites Apartment Hotel is deeply committed to nurturing the next generation of hospitality professionals. The hospitality industry thrives on passion, professionalism, and skill — and CySuites believes that these qualities are best cultivated through hands-on experience and real-world learning.
In line with this vision, the hotel proudly announces the CySuites Attachment Programme, a structured and immersive training opportunity designed for students seeking practical exposure in hospitality operations. This programme serves as a bridge between academic learning and professional work, giving aspiring hoteliers the opportunity to apply theoretical knowledge in a dynamic, real-world environment.
The attachment programme offers placements within various support service departments including Kitchen, Restaurant, Housekeeping, Laundry, and Front Office. Through this initiative, CySuites aims to inspire young talent, foster innovation in service delivery, and strengthen the workforce that fuels Kenya’s ever-growing hospitality sector.
About the CySuites Attachment Programme
The CySuites Attachment Programme is a planned and structured learning experience that provides students with a comprehensive understanding of hotel operations. Designed for students pursuing certificates, diplomas, or degrees, the programme lasts for a maximum of three months.
This initiative seeks to expose participants to fulfilling and challenging career opportunities within the hospitality industry, with an emphasis on leadership, teamwork, and problem-solving. Interns will be immersed in the daily workings of a luxury serviced apartment hotel, gaining invaluable skills in customer service, operational efficiency, and professional communication.
While the programme is non-remunerative, CySuites recognizes the commitment of its trainees and provides meals to staff members on duty during designated meal times. More importantly, it offers a platform to learn, grow, and prepare for successful careers in hospitality.
Attachment Opportunities Available
CySuites Apartment Hotel is offering attachment positions within the following departments:
- Kitchen Department
- Restaurant Department
- Housekeeping Department
- Laundry Department
- Front Office Department
Each department plays a critical role in ensuring the smooth operation of the hotel, and trainees will have the opportunity to work alongside seasoned professionals who uphold CySuites’ commitment to excellence.
1. Kitchen Department
The Kitchen Department is the heart of CySuites’ culinary excellence. The hotel’s all-day dining restaurant is known for its wide variety of Kenyan and continental dishes, carefully crafted to meet diverse guest preferences. Interns attached to this department will have a unique opportunity to learn about culinary operations, menu planning, hygiene standards, and teamwork in a fast-paced environment.
Key Responsibilities
- Assist in the daily food preparation and cooking under the supervision of professional chefs.
- Ensure proper handling and storage of ingredients to maintain food quality and safety.
- Help in maintaining cleanliness and organization in all kitchen areas, including preparation stations and equipment.
- Support menu planning by offering creative ideas and participating in tastings or menu trials.
- Observe and follow all health and safety regulations, ensuring compliance with the hotel’s hygiene standards.
- Participate in inventory management by assisting with stock checks and reporting shortages.
Learning Opportunities
Trainees will gain hands-on experience in culinary arts, kitchen management, and food presentation. They will learn to work as part of a coordinated kitchen team while understanding how to balance efficiency, quality, and creativity. This exposure lays a strong foundation for future chefs and culinary professionals aiming for excellence.
2. Restaurant Department
The Restaurant Department at CySuites represents the elegance and warmth that guests experience when dining in the hotel’s vibrant all-day restaurant or relaxing at the bar. This department focuses on service excellence, communication, and guest satisfaction.
Key Responsibilities
- Assist in setting up dining areas before service, ensuring tables, cutlery, and glassware are properly arranged.
- Welcome guests warmly and ensure their dining experience meets CySuites’ standards of service.
- Support waitstaff in taking orders, serving food and beverages, and clearing tables efficiently.
- Maintain cleanliness and organization within the restaurant and bar areas throughout service hours.
- Assist in the preparation and serving of beverages, including wines, cocktails, and non-alcoholic drinks.
- Report guest feedback and special requests to supervisors for immediate follow-up.
Learning Opportunities
Interns in this department will acquire skills in customer relations, fine dining service, and team coordination. They will learn the art of communication, time management, and hospitality etiquette—essential qualities for any aspiring restaurant manager or service professional.
3. Housekeeping Department
The Housekeeping Department plays a crucial role in maintaining CySuites’ reputation for cleanliness and comfort. Trainees attached to this department will experience firsthand how attention to detail and operational discipline contribute to an exceptional guest experience.
Key Responsibilities
- Assist in cleaning and preparing guest rooms, apartments, and public areas to the hotel’s set standards.
- Support laundry operations by sorting, cleaning, ironing, and organizing linens and guest laundry.
- Replenish room amenities and ensure all supplies are adequately stocked.
- Report maintenance issues or damages observed in guest rooms or common areas.
- Learn to operate cleaning machinery and use cleaning agents safely and effectively.
- Maintain proper records of cleaned rooms and completed tasks.
Learning Opportunities
Interns will develop a strong understanding of housekeeping procedures, inventory control, and guest satisfaction management. The department will also offer lessons in time efficiency, teamwork, and maintaining professional standards under pressure—skills applicable in any hospitality role.
4. Laundry Department
The Laundry Department ensures that guests and staff enjoy fresh, clean, and well-presented linens and uniforms daily. It’s an essential support service that keeps the hotel running smoothly.
Key Responsibilities
- Operate washing, drying, and ironing machines under supervision.
- Sort and process guest laundry, linens, and staff uniforms efficiently and accurately.
- Check and report any damaged items or stains that require special attention.
- Assist in maintaining cleanliness and order within the laundry area.
- Adhere strictly to hygiene and safety procedures when handling laundry chemicals and equipment.
- Deliver clean linens and uniforms to designated areas within the hotel.
Learning Opportunities
Students will learn about textile care, machine operations, and time management in high-demand environments. This role teaches the importance of precision, consistency, and the behind-the-scenes work that contributes to exceptional guest comfort.
5. Front Office Department
As the face of the hotel, the Front Office Department is where the guest experience begins and ends. Trainees in this area will interact directly with guests and learn about customer service, reservations, and hotel management systems.
Key Responsibilities
- Greet and assist guests upon arrival, ensuring a warm and professional welcome.
- Support in managing check-ins and check-outs efficiently and courteously.
- Handle guest inquiries, provide information about hotel services, and guide visitors around facilities.
- Assist in managing room reservations and maintaining accurate guest records.
- Communicate effectively with other departments to ensure seamless service delivery.
- Maintain front desk organization and ensure that the reception area remains tidy and presentable at all times.
Learning Opportunities
Participants will gain essential exposure to guest relations, hospitality communication, and administrative procedures. They will also develop soft skills such as problem-solving, patience, and attention to detail—key attributes for future hotel supervisors and managers.
General Responsibilities Across All Departments
- Support day-to-day departmental operations as directed by supervisors.
- Demonstrate a positive attitude and commitment to teamwork.
- Perform any other duties assigned from time to time.
Programme Requirements
- Must have achieved at least a D+ (for non-administrative roles).
- Must provide a supporting letter from the school confirming eligibility for attachment.
- Should demonstrate leadership qualities and a commitment to learning.
- Must be team-oriented and committed to excellence.
Learning and Growth Opportunities
CySuites Apartment Hotel believes that learning never stops. Every trainee who joins the attachment programme will benefit from a rich and practical experience designed to enhance both technical and soft skills.
Participants will be able to:
- Apply classroom knowledge to real-world hospitality operations.
- Develop professional discipline, interpersonal skills, and workplace etiquette.
- Understand the dynamics of service delivery, teamwork, and guest management.
- Network with experienced hospitality professionals and build lasting career connections.
- Gain exposure to industry best practices and emerging trends in the hotel sector.
The programme also acts as a talent acquisition pipeline—outstanding trainees may be considered for future employment opportunities at CySuites or its affiliated establishments.
Conclusion
The CySuites Attachment Programme represents more than just a learning opportunity—it’s a transformative experience designed to shape future leaders in the hospitality industry. Through practical exposure, mentorship, and collaboration, participants will acquire the skills and mindset needed to thrive in a competitive and rewarding profession.
CySuites Apartment Hotel invites passionate, driven, and enthusiastic students to apply and embark on a journey of professional growth and discovery. This is your chance to gain hands-on experience in one of Nairobi’s most prestigious serviced apartment hotels and contribute to delivering world-class hospitality.
