In today’s fast-paced, technology-driven world, the demand for reliable and efficient internet connectivity continues to grow exponentially. At Jamii Telecommunications Limited (JTL), we pride ourselves on being a leading provider of high-quality internet and communication services under the renowned Faiba brand. We are driven by innovation, customer satisfaction, and a deep commitment to connecting individuals, businesses, and communities across Kenya to the opportunities of the digital world.
As part of our continued growth and market expansion, we are seeking passionate, self-driven, and results-oriented individuals to join our Nairobi Sales team as Direct Sales Agents. This role offers a unique opportunity to be at the heart of Kenya’s growing telecommunications industry — working with one of the most recognized brands in broadband and fixed internet services.
If you have a flair for sales, enjoy meeting people, and thrive in a performance-driven environment, this is your chance to make a meaningful impact while building a rewarding career.
About the Direct Sales Agent Role
As a Direct Sales Agent, you will be the face of the Faiba brand, responsible for promoting and selling our Faiba Fixed products and services to both individual and corporate clients. This position requires an energetic individual who understands customer needs, can communicate product value effectively, and is driven by achieving and exceeding sales targets.
The successful candidates will be part of a motivated team that plays a vital role in expanding our customer base, enhancing customer experiences, and strengthening JTL’s presence in the competitive telecommunications market.
Your role will go beyond sales — it’s about building trust, nurturing long-term relationships, and contributing to our company’s vision of connecting people through reliable and innovative communication solutions.
Key Responsibilities
As a Direct Sales Agent (DSA), your primary duties will encompass a mix of direct sales, customer service, and market engagement. You will serve as a link between JTL’s products and customers’ connectivity needs, ensuring that every interaction adds value and satisfaction.
1. Business Development and Lead Generation
- Actively source for new business leads by identifying potential clients in various market segments — residential, small business, and corporate sectors.
- Conduct door-to-door sales visits, community activations, and local market engagements to introduce Faiba Fixed products and services.
- Prospect, qualify, and close new sales opportunities to drive revenue growth and customer acquisition.
- Maintain a healthy sales pipeline by ensuring consistent follow-up and nurturing of potential leads until successful conversion.
2. Account Management and Customer Relations
- Service existing accounts by maintaining regular contact with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling additional services.
- Manage customer onboarding processes, ensuring a smooth and efficient transition from initial contact to service installation and activation.
- Handle customer queries and concerns with professionalism, ensuring timely resolution to enhance customer loyalty.
- Develop and maintain strong relationships with clients to encourage repeat business and referrals.
3. Reporting and Sales Performance Tracking
- Prepare and submit daily, weekly, and monthly sales reports, including call reports, work plans, and territory analysis to management.
- Track and analyze sales performance against targets to identify areas of improvement and adjust strategies accordingly.
- Keep detailed records of sales activities, customer interactions, and outcomes to ensure data accuracy and accountability.
- Share insights and customer feedback with management to inform business decisions and product development.
4. Market Research and Competitive Intelligence
- Monitor and analyze market trends, including competitor products, pricing strategies, delivery methods, and promotional activities.
- Gather marketplace intelligence to identify emerging opportunities and threats in the telecommunications sector.
- Provide actionable feedback and recommendations to the marketing and product development teams to enhance product competitiveness.
- Suggest innovative strategies and tactics for expanding the reach and appeal of Faiba Fixed services in new or underserved areas.
5. Product Knowledge and Brand Representation
- Demonstrate comprehensive understanding of Faiba products, including features, pricing, and benefits.
- Educate potential customers about JTL’s unique value propositions and help them make informed purchasing decisions.
- Serve as a brand ambassador by upholding JTL’s image, values, and commitment to quality service in every interaction.
- Participate in promotional events, trade shows, and activations to increase brand visibility.
6. Customer Issue Resolution and Feedback Management
- Address customer complaints by investigating problems, developing solutions, and following through to ensure customer satisfaction.
- Document recurring issues and escalate them appropriately to improve service delivery processes.
- Provide management with detailed reports on customer experiences, emerging needs, and suggestions for continuous improvement.
- Foster a customer-first mindset, ensuring that every engagement results in a positive brand experience.
7. Record Management and Administration
- Maintain up-to-date sales and customer databases, ensuring all records are accurate and securely stored.
- Monitor fulfilment progress for customer orders to ensure timely delivery and installation of products.
- Collaborate with internal departments such as logistics and customer service to ensure end-to-end satisfaction.
- Uphold compliance with company policies, data protection regulations, and ethical standards in all dealings.
8. Team Collaboration and Support
- Work closely with fellow sales agents, supervisors, and managers to share insights, strategies, and success stories that drive team performance.
- Participate in training sessions and workshops to stay updated on new product developments, sales techniques, and company updates.
- Contribute to team efforts by supporting colleagues, assisting in joint campaigns, and ensuring collective achievement of departmental goals.
- Promote a culture of collaboration, integrity, and continuous improvement within the sales team.
Expected Outcomes
The Direct Sales Agent role is performance-based, and success will be measured by your ability to:
- Meet or exceed individual and team sales targets on a consistent basis.
- Maintain high levels of customer satisfaction and retention.
- Generate valuable market insights that help refine company strategy.
- Demonstrate professionalism, reliability, and enthusiasm in representing the Faiba brand.
Why Join Jamii Telecommunications Limited (JTL)?
At JTL, we believe in empowering our people. We offer a dynamic and supportive work environment where your contributions are recognized and rewarded. As a Direct Sales Agent, you will enjoy the opportunity to work with a leading telecommunications company that values innovation, teamwork, and personal growth.
Here’s what makes this opportunity exceptional:
- Opportunity for Career Growth: Many of our top performers have advanced into supervisory and managerial roles within the sales and marketing divisions.
- Training and Development: Receive regular coaching on sales skills, customer service excellence, and product knowledge to enhance your professional growth.
- Rewarding Performance: Enjoy competitive commissions, bonuses, and recognition for outstanding achievements.
- Vibrant Team Culture: Join a diverse, energetic, and supportive sales team that celebrates success and encourages collaboration.
- Purposeful Work: Be part of a mission that connects people and businesses to reliable internet solutions that transform lives.
What We’re Looking For
To succeed in this role, you should be a proactive, customer-oriented, and target-driven individual who thrives in a fast-moving environment. You must enjoy engaging with people, understanding their needs, and presenting tailored solutions that make a real difference.
We are looking for individuals who:
- Exhibit strong communication and negotiation skills.
- Are confident, persuasive, and resilient in achieving sales goals.
- Can work independently while contributing positively to a team environment.
- Have an entrepreneurial spirit, willing to go the extra mile to exceed expectations.
- Are eager to learn, grow, and make a long-term career impact in sales.
Qualifications
- Degree or Diploma in a business-related field is preferred.
- At least one year of experience in a related field (sales, customer relations, or merchandising).
- Highly motivated, proactive, and target-driven personality.
- Strong communication and negotiation abilities, with teamwork orientation.
- Demonstrated customer focus and problem-solving approach.
- Ability to multi-task and deliver results within deadlines.
- Strong organizational and planning skills.
- A sense of brand ownership and professional presentation.
Work Location and Terms
- Location: Nairobi
- Department: Sales
- Job Type: Contract
- Reference: JTL-SS-DSA-N-10-25
- Posted on: October 2nd, 2025
- Application Deadline: October 16th, 2025
Conclusion
The telecommunications industry is rapidly evolving, and Jamii Telecommunications Limited continues to lead through innovation, quality service, and customer-centric solutions. As a Direct Sales Agent, you will not just be selling internet connections — you will be enabling digital transformation in homes and businesses, helping people stay connected, informed, and empowered.
If you are driven by results, enjoy challenges, and aspire to build a rewarding career with one of Kenya’s most respected ICT brands, then this is the perfect opportunity for you.
Take the next step in your career journey with JTL. Join our mission to connect Kenya — one customer at a time.
