A global logistics and express delivery leader operating in over 220 countries is seeking passionate and driven professionals to join its Kenya team. With a strong focus on connecting people and improving lives, the organization continues to redefine international express logistics by delivering excellence through innovation, reliability, and customer-focused solutions.
The company is currently inviting applications for three key positions based in Nairobi, Kenya: Business Development Manager, Telesales Executive, and Head of IT – Kenya. Each role presents an opportunity for talented individuals to be part of a dynamic, globally recognized team that drives performance through collaboration, technology, and service excellence.
Business Development Manager
Location: Nairobi, Nairobi Municipality, Kenya
Type: Full-time, Permanent
The Business Development Manager plays a vital role in expanding the company’s market presence, driving strategic growth, and ensuring that the organization’s services remain the preferred choice for businesses and individuals requiring efficient global logistics solutions. This role requires a results-oriented professional who can build and nurture relationships, identify market opportunities, and develop tailored solutions to meet diverse customer needs.
Key Responsibilities
- Strategic Sales and Market Development
- Develop and execute a comprehensive business development strategy to drive revenue growth within assigned markets and sectors.
- Identify and pursue new business opportunities through market analysis, customer engagement, and networking.
- Establish and maintain relationships with key clients and industry stakeholders to expand the organization’s market share.
- Conduct market research to identify emerging trends, potential clients, and competitive activities.
- Customer Relationship Management
- Manage the end-to-end customer acquisition process, from prospecting to closing sales and post-sale follow-up.
- Collaborate closely with internal departments to ensure that customer expectations are consistently met.
- Monitor client satisfaction, address concerns promptly, and maintain long-term business partnerships.
- Provide feedback from customers and prospects to internal teams to guide service improvements and innovation.
- Revenue and Performance Management
- Achieve assigned sales targets and performance goals in line with the company’s strategic direction.
- Prepare regular sales forecasts, performance reports, and market updates for senior management.
- Develop pricing proposals, negotiate commercial terms, and manage contracts in accordance with corporate policies.
- Ensure compliance with all legal and operational standards throughout the sales process.
- Cross-Functional Collaboration and Leadership
- Work collaboratively with marketing, operations, and finance teams to ensure alignment of business objectives.
- Lead or participate in strategic projects aimed at improving customer experience, operational efficiency, and profitability.
- Represent the company at industry events, conferences, and exhibitions to enhance brand visibility and reputation.
- Continuous Improvement and Innovation
- Identify opportunities for new product and service development to meet changing market demands.
- Analyze data and business metrics to support decision-making and identify growth opportunities.
- Maintain up-to-date knowledge of global logistics trends, technology developments, and best practices.
This position offers a challenging yet rewarding environment for a professional who thrives on achieving targets and creating value-driven partnerships. The role contributes directly to the company’s strategic growth and ensures that its services remain a benchmark in international logistics.
Telesales Executive
Location: Nairobi, Nairobi City, Kenya
Type: Full-time, Permanent
The Telesales Executive position is an integral part of the company’s commercial operations, providing essential support to sales efforts through customer engagement, lead generation, and service promotion. The role is ideal for a persuasive communicator who enjoys building relationships over the phone and has a passion for delivering outstanding customer service in a fast-paced environment.
Key Responsibilities
- Customer Acquisition and Retention
- Conduct outbound calls to potential and existing customers to promote the company’s services and generate sales leads.
- Develop a thorough understanding of customer needs to provide appropriate logistics solutions that meet their business objectives.
- Build and maintain lasting relationships with customers to encourage repeat business and long-term loyalty.
- Manage customer accounts by providing timely updates, resolving queries, and ensuring satisfaction with services rendered.
- Sales Execution and Performance
- Meet and exceed individual and team sales targets by closing deals and maximizing upselling opportunities.
- Prepare and deliver accurate quotations in accordance with company pricing guidelines.
- Identify cross-selling opportunities across service lines to enhance revenue and strengthen customer partnerships.
- Maintain a structured pipeline of sales opportunities, ensuring effective follow-up and conversion.
- Market and Product Knowledge
- Stay informed about new service offerings, promotional campaigns, and changes in logistics solutions.
- Monitor competitors’ activities and gather insights to improve sales approaches and customer engagement strategies.
- Provide customer feedback to management to support service improvement initiatives.
- Operational and Administrative Support
- Update customer information and sales activity records accurately in the company’s CRM system.
- Collaborate with the operations and customer service teams to ensure smooth coordination and delivery of services.
- Generate periodic reports on telesales performance, customer trends, and conversion rates.
- Customer Experience and Communication
- Handle inbound calls and inquiries with professionalism and efficiency.
- Respond to customer questions regarding shipment tracking, service availability, and pricing structures.
- Uphold the company’s reputation by ensuring all customer interactions reflect its values of reliability, speed, and integrity.
The Telesales Executive is a frontline ambassador for the company’s brand and values. This role contributes significantly to revenue generation, customer retention, and overall satisfaction. It provides an excellent platform for individuals eager to develop a rewarding career in sales and logistics.
Head of IT – Kenya
Location: Nairobi, Nairobi City, Kenya
Type: Full-time, Permanent
The Head of IT – Kenya is responsible for leading the technology strategy, ensuring robust IT infrastructure, and driving innovation to support the company’s business operations. This role oversees the planning, implementation, and maintenance of IT systems, ensuring that they align with the global standards of the organization while addressing the local operational needs.
Key Responsibilities
- Strategic IT Leadership
- Develop and implement the country-level IT strategy in line with the company’s global technology roadmap.
- Oversee the management of IT operations, infrastructure, systems, and applications to ensure efficiency and reliability.
- Evaluate emerging technologies and recommend solutions to enhance operational effectiveness and customer service.
- Ensure that IT initiatives support the company’s business objectives and drive digital transformation.
- IT Governance and Compliance
- Establish and maintain IT governance frameworks to ensure compliance with corporate policies, regulatory requirements, and data protection laws.
- Manage information security, risk assessment, and disaster recovery processes to safeguard company and customer data.
- Implement cybersecurity protocols and ensure adherence to global IT standards and audit requirements.
- Maintain accurate documentation of IT systems, assets, and configurations.
- System Development and Support
- Oversee system development, implementation, and integration to support business processes.
- Collaborate with global and regional IT teams to ensure compatibility of local systems with corporate platforms.
- Provide technical leadership for projects involving software upgrades, hardware installations, and network improvements.
- Manage third-party service providers and vendors to ensure service delivery meets contractual standards.
- Budgeting and Resource Management
- Develop and manage the annual IT budget, ensuring cost efficiency and alignment with strategic priorities.
- Monitor IT expenditures and identify opportunities for cost optimization.
- Ensure the effective utilization of IT resources and personnel across all departments.
- Team Leadership and Development
- Lead and mentor the IT team, fostering a culture of innovation, accountability, and continuous learning.
- Define performance goals and conduct regular evaluations to enhance individual and team performance.
- Encourage collaboration between IT staff and other departments to facilitate effective communication and problem-solving.
- Operational Excellence
- Maintain network stability, uptime, and data integrity to ensure uninterrupted business operations.
- Support internal users by providing technical guidance, troubleshooting, and system training.
- Continuously assess IT processes to identify gaps and recommend improvements.
This position plays a pivotal role in enabling the company’s technology-driven goals and ensuring that IT systems support operational excellence. The Head of IT serves as the principal architect of digital efficiency, ensuring the business remains at the forefront of innovation and service reliability.
Conclusion
Each of these positions offers a unique opportunity to join a globally recognized organization known for its commitment to connecting people and improving lives through logistics and technology. Whether in business development, telesales, or information technology, successful candidates will contribute to a mission-driven organization that values integrity, performance, and collaboration.
Candidates who are passionate about making a meaningful impact in an international business environment and possess the drive to deliver excellence are encouraged to apply for the respective positions.
