Hardware Support Specialist
Reporting to the Manager End User Hardware, Hardware Support Specialist will support the deployment of end user hardware and related software. To ensure that all components are maintained and work reliably to meet the Bank’s needs and to promote the effective use of new and existing technology. The jobholder role is to also maintain an inventory database containing information regarding the deployed hardware as appropriate.
Key Responsibilities; –
- To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
- Determine and enforce end user hardware specifications and configuration standards
- Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
- Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
- Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
- Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
- Participate in Business Continuity Processes as per bank set guidelines and standards
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in any IT/ Related sciences
- Professional qualification/Certification in MCSE, CompTIA A+
- At least 2 years’ work experience.
- At least 2 years’ knowledge of end user hardware and related peripherals; and Operating systems (windows, Unix).
- At least 1 year knowledge of mass deployment and support solutions (cloning, SCCM, patch management); Network Services and protocols; Internetworking Technology; and Active Directory Domain Services
- Experience in Database management systems and Messaging and Collaboration will be an added advantage
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday,17th Oct 2025.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.
