Retail Credit Quality Assurance Officer
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The Retail Credit Quality Assurance Officer will be responsible for supporting the business by performing call back verification and gating function for quality of loan applications from branches. The job holder will ensure there is high level of processing applications to filter out fraudulent and suspicious applications.
The job holder will have overall responsibility of ensuring quality checks are done on personal banking applications and ensuring there is efficiency in handling the applications and management controls are in place. The job holder will also provide advice measures to mitigate risks associated with fraudulent and suspicious personal banking applications.
Deadline: 2025-10-23
Category: Retail
Subsidiary: HFC
Principle Accountabilities
Relationship Management
- Provide interface between Credit analysis, Bank assurance and Scheme administration
- Support the Business teams in serving their customers in a timely manner by giving prompt feedback.
- Providing quality feedback and reports on status of returned applications highlighting areas of concern and improvements.
- Engage with the Scheme Companies to ensure proper confirmation of employee documents submitted for timely Loan processing.
- Maintain the Scheme Lists and contact details
Credit Governance & Assurance
To ensure that proper checks are done on KYC documentation and call back as per policy through;
- Ensuring loan applications have complete and valid KYC documentation in place.
- Details on KYC documentations tally with other loan documents provided and in cases where they don’t, proper supporting documents/explanations have been provided.
- Ensuring KYC documentation have been properly certified by the respective branch.
- Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
- Undertake physical visits to the Employers’ offices where applicable.
To ensure that proper checks are done on KYC documentation and call back as per policy through;
- Ensuring loan applications have complete and valid KYC documentation in place.
- Details on KYC documentations tally with other loan documents provided and in cases where they don’t, proper supporting documents/explanations have been provided.
- Ensuring KYC documentation have been properly certified by the respective branch.
- Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
- Undertake physical visits to the Employers’ offices where applicable.
- To ensure there is efficiency in processing personal banking loans in order to bring personal banking Turn over Time to less than 1 days through;
- Progressing scheme Unsecured Personal Loans within 6 hours.
- Progressing Non-Scheme Unsecured Personal Loans within 9 hours.
- Progressing scheme Secured Personal Loans within 6 hours.
- Progressing Non-scheme secured Personal Loans within 9 hours.
- Ensuring there is an up to date register for contact details of scheme and approved companies.
To ensure there is up to date contact list and signatories for scheme and approved companies through;
- Maintaining up to date register and custodianship for list of approved signatories for scheme and approved companies.
- Continuously updating contact details for approved signatories for scheme and approved companies.
To carry out high level checks to reduce on the number of reworks from risk back to the governance team through;
- Ensuring applications have complete documents and are thoroughly processed.
- Performing call back on loan documents.
- Coordinating with sales team and highlighting areas that need improvement.
To provide enough support to support on branch applications to reduce reworks to branches through;
- Sharing regular, daily and Monthly reports sharing that highlight areas that need training and process improvement.
- Identifying training needs and escalating the same to credit team.
Operations & Audits
- Ensure compliance with all credit policy guidelines.
- Follow through with transactions to the end.
- Handle audit queries emanating from the credit governance process.
- Championing implementation of credit processes that improve efficiency in the department.
- Identify training needs on loan applications processing to reduce reworks and improve TAT.
- Monitor turnaround time on requests for applications coming from sales team and the processing time between Credit Analysis and Evaluation.
- Tracking of applications at conveyancing stage to ensure timely response by the concerned business team and meet the customer promise.
Revenue generation & Cost Management
- Minimizing NPLs by ensuring there is no fraudulent and suspicious loan applications that are on boarded.
- Supporting the RMs to achieve set income targets (Interest income and Non-interest income).
- Manage office costs within reasonable levels.
- Cross sell bank products through email, phone call and physical call backs.
- Push on products that deliver quick income.
Key Competencies and Skills
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Professional Qualifications:
▪ CPA / ACCA qualification.
Work Experience:
▪ 3-5 years banking experience 2 of which must have been in loans administration.
▪ Knowledge of Credit and Operations.
▪ Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
▪ General knowledge in banking processes.
