We currently have an exciting career opportunity for Customer Experience Officer – Branch Administrator within Jubilee Asset Management Limited. The position holder will report to the Manager – Customer Experience and will be based at the Head Office in Nairobi.
Customer Experience Officer – Branch Administrator
Location: Head Office, Nairobi
Company: Jubilee Asset Management Limited
Introduction
Jubilee Asset Management Limited, a subsidiary of Jubilee Holdings Limited, is a leading investment management firm dedicated to delivering innovative financial solutions and exceptional customer service. The company is seeking a dynamic and customer-focused professional to join its team as a Customer Experience Officer – Branch Administrator. This role offers an excellent opportunity to support business growth by ensuring superior customer service and efficient branch operations.
Job Description
The Customer Experience Officer – Branch Administrator will be responsible for providing high-quality client service and administrative support to ensure smooth branch operations. The role involves close collaboration with internal teams and clients to maintain service excellence and operational efficiency.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, ensuring timely and professional responses.
- Support day-to-day branch operations, including client onboarding, documentation, and service requests.
- Ensure compliance with company policies, regulatory requirements, and service standards.
- Coordinate with the Customer Experience Manager to identify and implement process improvements.
- Assist in preparing reports and maintaining accurate client records.
- Handle administrative duties such as filing, correspondence, and scheduling client appointments.
- Promote a customer-centric culture by fostering strong relationships with clients and internal stakeholders.
This position is ideal for a proactive individual who values teamwork, attention to detail, and delivering outstanding client experiences in a fast-paced environment.
How to Apply
