A leading organization in Kenya is inviting applications from qualified and motivated professionals to fill several key positions across different departments. These roles are integral to advancing the company’s strategic objectives and maintaining its leadership in innovation, customer experience, and operational excellence.
The organization continues to build a dynamic workforce that reflects creativity, expertise, and commitment to excellence. The vacancies currently available span across research, agribusiness, compliance, technology, and consumer business operations. Each role presents an opportunity to work in a fast-paced environment where teamwork, integrity, and innovation drive success.
Below are the available positions and their detailed job descriptions.
Research Manager
Location: Kenya
Posting Date: 09/10/2025
Department: Market, Research & Customer Insights – Brand Marketing
The Research Manager will be responsible for developing and implementing the company’s market research and customer insights agenda to support brand strategy, product development, and business decision-making. The role involves managing multiple research projects, analyzing market trends, and providing actionable insights that help the organization understand evolving consumer behaviors and market opportunities.
Key Responsibilities:
- Lead the design and execution of research studies, including both quantitative and qualitative projects.
- Collaborate with internal stakeholders to identify information needs and develop appropriate research frameworks.
- Interpret research findings to generate insights that inform marketing strategies, brand positioning, and communication efforts.
- Oversee external research agencies to ensure quality delivery, adherence to timelines, and alignment with project objectives.
- Monitor market trends, competitor activities, and industry developments to provide timely intelligence to senior management.
- Translate complex data into clear, strategic recommendations that support decision-making across departments.
- Present research outcomes and insights through reports, presentations, and data visualization tools.
- Ensure data integrity and compliance with ethical research standards and company policies.
This position requires strong analytical abilities, leadership skills, and experience in managing research projects within a fast-paced environment.
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Agribusiness Manager
Location: Kenya
Posting Date: 08/10/2025
Department: Business Development Cluster
The Agribusiness Manager will be responsible for driving the growth and development of the company’s agribusiness initiatives. This includes developing partnerships, supporting farmers and agribusiness enterprises, and integrating digital and financial solutions that enhance productivity and sustainability within the agricultural value chain.
Key Responsibilities:
- Develop and execute strategies for the agribusiness portfolio, ensuring alignment with organizational objectives.
- Identify new business opportunities within the agricultural sector, focusing on value creation and impact.
- Build and manage relationships with key stakeholders including farmer groups, cooperatives, agritech startups, government agencies, and development partners.
- Drive adoption of digital and financial solutions to enhance access to markets, financing, and productivity tools for farmers.
- Collaborate with internal departments to design tailored solutions for agricultural value chains.
- Oversee implementation of agribusiness projects, ensuring measurable outcomes and sustainable impact.
- Monitor market trends, policy developments, and innovations within the agricultural sector to inform strategy.
- Prepare business proposals, concept notes, and progress reports for management and partners.
The Agribusiness Manager will play a key role in linking technology with agriculture to promote inclusive growth and rural development.
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Principal Officer, Fraud Detection and Analytics
Location: Safaricom House, Kenya
Posting Date: 08/10/2025
Department: Ethics and Compliance – Corporate Security Cluster
The Principal Officer, Fraud Detection and Analytics, will be responsible for developing, implementing, and maintaining analytical models and tools that detect, investigate, and mitigate fraud across the organization. The position focuses on leveraging data analytics, risk assessments, and forensic analysis to protect the company’s assets and uphold ethical standards.
Key Responsibilities:
- Design, develop, and maintain fraud detection systems and analytical tools that identify unusual activities and potential risks.
- Lead investigations into suspected fraud cases, working closely with compliance, audit, and legal teams.
- Provide analytical support for fraud risk assessments and control improvement initiatives.
- Utilize data analytics to uncover fraud patterns and emerging threats across business operations.
- Collaborate with internal stakeholders to strengthen fraud prevention strategies.
- Prepare detailed reports on fraud incidents, trends, and control effectiveness.
- Conduct root cause analysis and recommend policy or process changes to mitigate identified risks.
- Ensure compliance with company policies, legal frameworks, and regulatory requirements in all investigative activities.
- Provide technical guidance and training to internal teams on fraud risk awareness and data analysis techniques.
This role is critical in safeguarding the organization’s integrity, ensuring compliance, and enhancing operational resilience through data-driven risk management.
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M-PESA MiniApps Development Engineer
Location: Nairobi, Kenya
Posting Date: 07/10/2025
Department: Technology Division
The M-PESA MiniApps Development Engineer will be responsible for developing, testing, and maintaining M-PESA mini applications within the organization’s technology ecosystem. This role involves working closely with cross-functional teams to deliver high-quality, innovative digital financial solutions that enhance the M-PESA customer experience.
Key Responsibilities:
- Design, develop, and deploy M-PESA mini applications using modern programming frameworks and APIs.
- Collaborate with product, design, and backend engineering teams to ensure seamless integration of mini applications into the M-PESA platform.
- Conduct system analysis to identify opportunities for enhancement, scalability, and optimization.
- Participate in sprint planning, code reviews, and agile development processes.
- Ensure high standards of code quality, performance, and security in all development activities.
- Troubleshoot, debug, and resolve technical issues promptly to maintain service continuity.
- Contribute to architectural discussions and technical documentation.
- Support user acceptance testing and deployment activities to ensure smooth releases.
- Stay updated with emerging technologies, industry trends, and mobile app development best practices.
The role requires innovation, technical precision, and collaboration to deliver reliable mobile financial services that meet customer needs.
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Senior Manager – CVM Operations Lead
Location: Kenya
Posting Date: 07/10/2025
Department: Consumer Business Organization
The Senior Manager – CVM Operations Lead will be responsible for leading customer value management operations and ensuring the effective delivery of data-driven marketing campaigns, customer segmentation, and retention strategies. The role focuses on maximizing customer lifetime value through analytics, personalization, and operational excellence.
Key Responsibilities:
- Lead the execution of customer value management (CVM) strategies and campaigns that drive growth across various customer segments.
- Develop frameworks for customer retention, cross-sell, and upsell initiatives based on data insights.
- Oversee end-to-end campaign management, from design to execution, monitoring, and performance evaluation.
- Collaborate with data science, marketing, and product teams to ensure alignment of CVM activities with business goals.
- Ensure the operational efficiency of CVM platforms, tools, and systems.
- Drive continuous improvement through automation, process optimization, and innovation.
- Manage a team of analysts and campaign specialists, providing leadership, guidance, and performance feedback.
- Develop and monitor key performance indicators (KPIs) for campaign success and customer engagement.
- Ensure data governance and compliance with privacy regulations in all CVM operations.
- Provide regular updates and reports to senior leadership on campaign outcomes, customer trends, and insights.
The Senior Manager – CVM Operations Lead plays a central role in enhancing customer experience, loyalty, and profitability through effective data utilization and customer engagement strategies.
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Summary
These roles reflect the organization’s ongoing commitment to excellence, innovation, and value creation across multiple sectors of its operations. Each position offers an opportunity to contribute to impactful projects, collaborate with talented professionals, and shape the company’s future in an environment that values integrity, creativity, and accountability.
Candidates interested in these positions are encouraged to review each job description carefully and apply through the official recruitment portal or designated link provided below.
