A leading financial institution is inviting applications from suitably qualified, experienced, and results-oriented individuals to fill several exciting positions across different departments. The institution remains committed to delivering innovative financial solutions, maintaining operational excellence, and fostering an inclusive workplace where talent thrives.
The available positions offer a chance to join a dynamic environment where innovation and collaboration drive performance. The roles call for professionals who are passionate about contributing to business growth and enhancing customer experience while maintaining high ethical and professional standards.
The following positions are currently open for application, each with its respective responsibilities and reporting lines as outlined below. The application deadline for all positions is October 17, 2025.
HARDWARE SUPPORT SPECIALIST
Reporting to: Manager, End User Hardware
The Hardware Support Specialist will play a key role in supporting the deployment, maintenance, and management of end user hardware and related software across the institution. The position is essential in ensuring that all hardware components are functioning optimally to meet operational needs and promote the efficient use of technology resources.
Key Responsibilities:
- Support the deployment, configuration, and maintenance of end user hardware such as computers, printers, and related peripherals.
- Provide troubleshooting and technical assistance to users experiencing hardware or software issues.
- Ensure all deployed equipment operates efficiently and in line with organizational standards.
- Maintain accurate records and documentation of hardware assets and their configurations.
- Monitor system performance and proactively identify hardware-related issues.
- Collaborate with other IT teams to promote effective integration of hardware with business systems.
- Manage and update the inventory database containing information on deployed hardware.
- Support hardware lifecycle management, including installations, upgrades, and replacements.
- Adhere to the institution’s IT security policies and procedures during all technical operations.
Application Deadline: October 17, 2025
SENIOR ASSOCIATE ADVISORY
Reporting to: Senior Manager, Advisory
The Senior Associate Advisory will be responsible for the execution of transactions within the Advisory unit. The role involves leading transaction structuring, documentation, and financial modelling to ensure successful deal execution and client satisfaction.
Key Responsibilities:
- Lead deal execution processes within the Advisory function.
- Structure transactions to align with client needs, regulatory frameworks, and financial viability.
- Prepare and review transaction documentation including term sheets, proposals, and agreements.
- Develop and maintain detailed financial models for evaluating transaction feasibility and outcomes.
- Work closely with clients to understand their business objectives and tailor advisory solutions accordingly.
- Support negotiations and due diligence processes in collaboration with other stakeholders.
- Provide analytical insights and recommendations to improve transaction success rates.
- Ensure compliance with internal governance frameworks and external regulations.
- Contribute to business development by identifying new advisory opportunities.
Application Deadline: October 17, 2025
BRANCH MANAGER, MERU
Reporting to: Regional Business Manager, Coast Region
The Branch Manager, Meru, will oversee the overall leadership and management of the branch, ensuring sustainable growth, profitability, and exceptional customer service delivery. The role is pivotal in maintaining operational efficiency, enforcing risk management frameworks, and fostering a strong sales and service culture.
Key Responsibilities:
- Lead the branch team to achieve business growth and profitability targets.
- Oversee daily branch operations to ensure efficiency and compliance with policies.
- Drive customer acquisition, retention, and satisfaction initiatives.
- Implement and monitor effective risk management and internal control systems.
- Manage branch financial performance including budgets, expenses, and revenue generation.
- Support staff development through training, coaching, and performance evaluation.
- Build strong community and customer relationships to strengthen the branch’s market presence.
- Ensure adherence to compliance and regulatory requirements.
- Promote a culture of accountability, teamwork, and customer-centric service delivery.
Application Deadline: October 17, 2025
BRANCH MANAGER, KIAMBU BRANCH
Reporting to: Regional Business Manager
The Branch Manager for Kiambu Branch will be responsible for the leadership, management, and growth of the branch. The role entails ensuring operational efficiency, sound risk management practices, profitability, and excellence in customer service delivery.
Key Responsibilities:
- Provide overall leadership and strategic direction for the branch.
- Manage operations to achieve efficiency, compliance, and profitability targets.
- Promote a culture of high performance and customer service excellence.
- Ensure sound credit management and adherence to the bank’s lending policies.
- Implement effective risk management and internal control frameworks.
- Drive sales and business development initiatives within the branch’s market area.
- Oversee branch financial performance, cost management, and resource allocation.
- Foster teamwork and staff development through mentorship and training.
- Represent the bank in community engagements to strengthen local partnerships.
Application Deadline: October 17, 2025
BUSINESS ANALYST
Reporting to: Senior Business Analyst
The Business Analyst will be responsible for eliciting, analyzing, validating, and documenting the business needs of stakeholders, including customers and internal users. The position bridges the gap between business requirements and technical solutions by facilitating clear communication and understanding between business and technology teams.
Key Responsibilities:
- Gather, analyze, and document business requirements through interviews, workshops, and research.
- Translate business needs into detailed functional specifications for technical teams.
- Validate proposed solutions to ensure alignment with business objectives.
- Assist in defining and implementing process improvements across business units.
- Support the design, testing, and deployment of new systems or process changes.
- Collaborate with cross-functional teams to ensure successful project outcomes.
- Manage stakeholder expectations and maintain clear communication throughout project lifecycles.
- Document and maintain comprehensive records of requirements, changes, and decisions.
- Support quality assurance teams in verifying that deliverables meet business needs.
- Contribute to the continuous improvement of business analysis methodologies and tools.
Application Deadline: October 17, 2025
SENIOR RELATIONSHIP MANAGER, LEARNING INSTITUTIONS
Reporting to: Sector Head, Corporate Banking
The Senior Relationship Manager, Learning Institutions, will be responsible for managing and growing a portfolio of high-value corporate clients within the education sector. The role focuses on implementing customer value propositions, optimizing client experience, and driving business profitability while maintaining strategic and sustainable relationships.
Key Responsibilities:
- Implement the Corporate Banking Customer Value Proposition and Industry Value Propositions for the education sector.
- Grow and manage a portfolio of top-tier corporate clients through proactive relationship management.
- Develop and execute strategies to enhance customer satisfaction and business growth.
- Identify new business opportunities within learning institutions and related sectors.
- Drive profitability through effective cross-selling of financial products and services.
- Coordinate with other departments such as Retail Banking, Treasury, and Digital Financial Services to deliver holistic solutions to clients.
- Conduct regular client meetings to assess needs and provide tailored banking solutions.
- Ensure adherence to internal policies and external regulatory requirements.
- Prepare detailed client reports and performance updates for management.
- Promote innovation and digital adoption among clients to enhance efficiency and engagement.
Application Deadline: October 17, 2025
APPLICATION DETAILS
Interested and qualified candidates are encouraged to submit their applications before the stated deadline. Applicants should ensure that all required documents and information are accurately provided in accordance with the institution’s recruitment guidelines. Only shortlisted candidates will be contacted for further stages of the recruitment process.
Application Deadline for all positions: October 17, 2025
