Security Control Room Supervisor – ()
Description
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role of Security Control Room Supervisor.
Job Purpose:
Responsible for the effective operation, supervision, and coordination of physical security systems across the Bank’s network. Oversee the real-time monitoring of CCTV, access control, alarms, and related systems, ensuring incidents are promptly addressed and resolved. Lead a team of control room operators, ensuring adherence to security protocols, reporting standards, and escalation procedures, while working closely with internal stakeholders and service providers to maintain a secure banking environment.
Key Accountabilities
- CCTV, access control, alarms, security guarding, patrols solutions, security lighting and integrated solutions monitoring and ensuring any faults are followed up with the responsible bank units and services providers and resolved.
- Carry out access cards & biometrics configuration and deletions.
- Access control and keys issuance management monitoring.
- Alarms monitoring, resolutions, and response monitoring and liaison with emergency response providers during response incidents.
- Asset movement gate passes authorizations.
- Security Snap checks reports review and follow ups with units to ensure compliance with snap checks procedures.
- CCTV footages and access logs reviews.
- Investigations footages backups and release control.
- Access control audit reports (Monthly, quarterly) and as required.
- Clean desk monitoring across the bank units.
- Incident response follows ups, monitoring and updating internal stakeholders.
- Security escorts provision to requests made by internal stakeholders.
- Physical security incident reporting and follows on closure.
Qualifications
Qualifications And Experience
- Bachelor’s degree in criminology, Security Management, Security technology systems or a related field.
- KCSE Certificate with a minimum grade of C+
- Minimum of 3 years’ experience in security systems operations, with at least 2 years in a supervisory role within a control room environment.
- Proven experience in security incident management, investigations, and physical security system monitoring (preferably in a banking, fintech, or financial institution).
- Experience in supervising manned guarding teams and coordinating response operations.
- Professional certified security management professional (CSMP, PSP, Fraud Examination (CFE), Risk management control room supervision is an added advantage. Key Competencies & Skills
- Through understanding security technologies including CCTV systems, biometric access control, alarm systems, intrusion detection, and security management software.
- Experience in conducting basic investigations / fact finding.
- Skilled in the management and use of SharePoint, Smartsheet, or other collaboration and work management software.
- Knowledge of physical security standards, data protection laws, and compliance frameworks applicable to the financial services industry (e.g., CBK guidelines).
- Proficient in Smartsheet’s, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
