A leading financial institution in Kenya is inviting qualified and motivated professionals to apply for various career opportunities across its operations. These roles span multiple functions, including credit management, digital services, security, business planning, and sustainability. Each position offers a unique opportunity to contribute to the institution’s continued growth and commitment to excellence in customer service, innovation, and operational integrity.
The following vacancies are currently open for applications, each with a detailed description of responsibilities and expectations.
Head – Capacity and Demand Management
Location: Kenya
Closing Date: October 30, 2025
The Head of Capacity and Demand Management will be responsible for ensuring that IT and business service capacities are aligned with current and future demands. The role involves overseeing planning, forecasting, and optimization of resources to support business continuity and efficiency.
Key Responsibilities:
- Develop and implement capacity management frameworks to ensure adequate resource allocation across systems and services.
- Analyze historical data to forecast demand and prepare scalable plans for future needs.
- Collaborate with IT operations, finance, and business units to balance performance, cost, and capacity.
- Manage service demand by integrating capacity plans into business and IT strategies.
- Monitor and report on service performance against capacity plans, identifying bottlenecks and areas for improvement.
- Lead a team of specialists in executing capacity assessments and performance analysis.
Business Planning Manager
Location: Kenya
Closing Date: October 30, 2025
The Business Planning Manager will be responsible for driving the institution’s strategic and financial planning processes. This includes preparing annual business plans, performance reports, and financial forecasts to guide business decision-making.
Key Responsibilities:
- Develop annual and long-term business plans aligned with organizational objectives.
- Coordinate financial planning, budgeting, and forecasting activities across departments.
- Evaluate performance metrics and prepare management reports for decision support.
- Support senior leadership with strategic insights and business intelligence.
- Monitor market and industry trends to inform planning and business strategies.
- Facilitate business reviews to track progress against performance targets.
Head – DR Orchestration & Testing
Location: Kenya
Closing Date: October 30, 2025
The Head of Disaster Recovery Orchestration and Testing will oversee the design, implementation, and validation of disaster recovery strategies. This role ensures that systems, applications, and data remain secure and recoverable in the event of disruptions.
Key Responsibilities:
- Lead disaster recovery planning, testing, and execution across critical business systems.
- Define disaster recovery objectives, strategies, and governance frameworks.
- Manage relationships with internal and external stakeholders to ensure DR compliance.
- Conduct regular recovery drills and simulations to evaluate readiness.
- Identify risks and propose improvements to enhance resilience and recovery times.
- Maintain up-to-date documentation of recovery procedures and protocols.
CX Business Planning Manager
Location: Kenya
Closing Date: October 29, 2025
The CX Business Planning Manager will support the customer experience (CX) department by providing data-driven insights, forecasts, and plans that enhance service delivery and operational efficiency.
Key Responsibilities:
- Develop and maintain CX strategic plans and budgets.
- Conduct data analysis to assess customer satisfaction, retention, and engagement metrics.
- Collaborate with CX leadership to align business initiatives with customer needs.
- Prepare reports and presentations for management reviews.
- Identify improvement opportunities in service delivery and process efficiency.
Credit MIS, Portfolio Management and Reporting Manager
Location: Kenya
Closing Date: October 27, 2025
This position involves overseeing the management information systems related to credit, ensuring accurate portfolio reporting, and supporting risk-based decision-making across lending operations.
Key Responsibilities:
- Manage credit data collection, analysis, and reporting processes.
- Develop dashboards and analytical tools for monitoring portfolio performance.
- Support credit strategy formulation with insights derived from data analytics.
- Ensure compliance with internal and external reporting requirements.
- Collaborate with credit, risk, and finance teams to improve data accuracy and utilization.
EBKL – Merchant Services Manager
Location: Kenya
Closing Date: October 27, 2025
The Merchant Services Manager will be responsible for overseeing merchant acquisition, retention, and relationship management within the Electronic Banking Kenya Limited (EBKL) division.
Key Responsibilities:
- Manage end-to-end merchant lifecycle from onboarding to service delivery.
- Develop merchant growth strategies in collaboration with business partners.
- Monitor transaction trends and ensure compliance with operational standards.
- Drive initiatives to enhance merchant satisfaction and revenue generation.
- Collaborate with product, risk, and operations teams to optimize merchant processes.
Credit Training Manager
Location: Kenya
Closing Date: October 23, 2025
The Credit Training Manager will develop and implement training programs to enhance the credit staff’s skills, knowledge, and performance across lending operations.
Key Responsibilities:
- Design and deliver credit training programs aligned with business needs.
- Evaluate training effectiveness and identify development opportunities.
- Collaborate with HR and department heads to ensure staff competency.
- Maintain up-to-date training materials and credit policy documentation.
- Support knowledge sharing and continuous professional development within the credit team.
Finserve & Mobile Money (MoMo) Manager
Location: Kenya
Closing Date: October 23, 2025
The Finserve and Mobile Money Manager will oversee mobile financial services, partnerships, and product innovation, driving growth in digital payment solutions.
Key Responsibilities:
- Manage mobile money operations and digital financial services initiatives.
- Develop and implement strategies for mobile payment growth and adoption.
- Coordinate with technology teams for service reliability and performance.
- Foster partnerships with fintechs, telcos, and regulatory bodies.
- Monitor transaction trends and ensure compliance with financial regulations.
Finserve Support Agent
Location: Kenya
Closing Date: October 23, 2025
The Finserve Support Agent will provide customer and operational support for Finserve’s digital platforms and mobile services.
Key Responsibilities:
- Respond to customer inquiries and technical issues related to mobile money.
- Support transaction processing, reconciliations, and service escalations.
- Work with technical teams to resolve system issues promptly.
- Maintain accurate logs of customer interactions and resolutions.
- Contribute to service improvement initiatives through feedback collection.
Security Control Room Supervisor
Location: Kenya
Closing Date: October 23, 2025
The Security Control Room Supervisor will oversee surveillance and control room operations, ensuring security systems and personnel function effectively.
Key Responsibilities:
- Supervise real-time monitoring of CCTV, alarms, and access control systems.
- Coordinate incident response with on-site security teams.
- Ensure compliance with safety and security protocols.
- Prepare incident and daily operational reports.
- Train and supervise control room operators.
Assistant Manager – Physical Security Technical Systems
Location: Kenya
Closing Date: October 23, 2025
This role involves managing the installation, maintenance, and optimization of physical security systems, including access control, surveillance, and alarm systems.
Key Responsibilities:
- Oversee design and deployment of security systems across facilities.
- Ensure timely maintenance and performance checks of technical security assets.
- Support investigations through system data and video analysis.
- Manage vendors and service contracts for security systems.
- Ensure adherence to safety and operational standards.
Relationship Supervisor – SME
Location: Multiple Locations
Closing Date: October 22, 2025
The Relationship Supervisor for Small and Medium Enterprises (SME) will drive business development and client relationship management across assigned regions.
Key Responsibilities:
- Identify and develop new SME client relationships.
- Support existing clients with tailored financial solutions.
- Coordinate loan applications, disbursements, and follow-ups.
- Monitor portfolio performance and customer satisfaction.
- Provide insights for SME product improvement.
Environmental, Social Governance & Reputational Risk Officer
Location: Kenya
Closing Date: October 20, 2025
This role will support the bank’s sustainability agenda by identifying, assessing, and managing ESG and reputational risks across business operations.
Key Responsibilities:
- Conduct ESG risk assessments and develop mitigation strategies.
- Integrate sustainability principles into lending and investment decisions.
- Monitor and report on ESG performance indicators.
- Engage stakeholders on sustainability initiatives and compliance requirements.
- Provide guidance on reputational risk matters.
Head of Credit Collections (EBKL)
Location: Kenya
Closing Date: October 20, 2025
The Head of Credit Collections will lead debt recovery operations within EBKL, ensuring effective and compliant collection strategies.
Key Responsibilities:
- Develop and execute credit collection strategies for various loan portfolios.
- Oversee collection teams to ensure achievement of recovery targets.
- Implement policies and controls for responsible collection practices.
- Analyze delinquency trends and propose corrective actions.
- Coordinate with legal teams for recovery proceedings.
Talent and Capability Manager
Location: Kenya
Closing Date: October 20, 2025
The Talent and Capability Manager will manage talent development initiatives, focusing on performance, succession planning, and capability enhancement.
Key Responsibilities:
- Design and implement talent development frameworks.
- Lead performance management and succession planning processes.
- Facilitate leadership and career development programs.
- Partner with business units to identify and address skill gaps.
- Monitor effectiveness of talent strategies through performance metrics.
Head of Mortgages – EBKL
Location: Kenya
Closing Date: October 17, 2025
The Head of Mortgages will oversee the mortgage business for EBKL, focusing on portfolio growth, risk management, and product innovation.
Key Responsibilities:
- Lead mortgage strategy, product design, and portfolio performance management.
- Develop marketing initiatives to grow the mortgage customer base.
- Ensure compliance with lending policies and regulatory guidelines.
- Manage relationships with developers, valuers, and stakeholders.
- Analyze market trends to inform product enhancements.
Data Centre Operations Manager
Location: Kenya
Closing Date: October 17, 2025
The Data Centre Operations Manager will manage day-to-day operations of the data center to ensure reliability, security, and high availability.
Key Responsibilities:
- Oversee infrastructure maintenance, monitoring, and system performance.
- Implement standard operating procedures for data center operations.
- Coordinate disaster recovery readiness and operational audits.
- Manage vendor relationships for IT hardware and facilities.
- Ensure compliance with operational and safety standards.
Application and Collaboration Engineer
Location: Kenya
Closing Date: October 17, 2025
This role focuses on supporting enterprise applications and collaboration tools to enhance productivity and communication efficiency.
Key Responsibilities:
- Manage and support enterprise collaboration platforms.
- Troubleshoot application issues and ensure system uptime.
- Integrate collaboration tools with core IT systems.
- Support digital transformation initiatives through technical solutions.
- Document configurations, changes, and operational processes.
Data Centre Manager – Power and Cooling
Location: Kenya
Closing Date: October 17, 2025
The Data Centre Manager for Power and Cooling will oversee facility infrastructure systems to maintain stable and efficient environmental conditions.
Key Responsibilities:
- Manage power, cooling, and environmental control systems.
- Ensure continuous operation of critical facilities infrastructure.
- Supervise maintenance schedules and vendor activities.
- Monitor energy efficiency and implement sustainability measures.
- Support data center expansion and upgrade projects.
Datacentre Shift Supervisor
Location: Kenya
Closing Date: October 17, 2025
The Datacentre Shift Supervisor will manage operations during assigned shifts to ensure uninterrupted service and facility integrity.
Key Responsibilities:
- Oversee real-time monitoring of IT and facility systems.
- Respond to operational incidents and escalate as required.
- Coordinate maintenance activities with engineering teams.
- Maintain shift logs and operational reports.
- Enforce compliance with safety and security policies.
Senior Specialist – Information Security Service Management & Stakeholder Management
Location: Kenya
Closing Date: October 17, 2025
The Senior Specialist in Information Security Service Management will be responsible for managing cybersecurity service delivery and stakeholder engagement.
Key Responsibilities:
- Oversee information security service operations and performance.
- Manage security incident response processes and escalations.
- Ensure adherence to security policies and frameworks.
- Engage business stakeholders to promote cybersecurity awareness.
- Monitor service metrics and implement continuous improvements.
Apply Now
Interested candidates are encouraged to apply for their preferred positions before the respective closing dates. Each role offers a unique opportunity to contribute to a dynamic and forward-thinking organization committed to innovation, customer service, and sustainable business practices.
