M-Pesa Africa and its affiliate departments are inviting applications from suitably qualified individuals to fill several key positions across various operational and strategic clusters. These opportunities reflect a commitment to operational excellence, security enhancement, and talent development within the organization. The available positions include Principal Internal Auditor, Driver – Network Assurance, Operational Excellence Analyst, Talent Lead, and Capability & Skills Lead.
Each role is designed to strengthen the organization’s capability to deliver high-quality services and ensure continued leadership in the fintech and telecommunications landscape. The roles call for professionals with the right experience, integrity, and drive to contribute meaningfully to the company’s success.
Below are detailed job descriptions for each position.
Principal Internal Auditor – M-Pesa Africa
Location: Kenya (Hybrid)
Posting Date: 16 October 2025
The Principal Internal Auditor will be responsible for providing independent assurance on the adequacy and effectiveness of the organization’s risk management, governance, and internal control processes. This position plays a critical role in enhancing accountability, promoting sound financial management, and supporting the strategic objectives of M-Pesa Africa.
Key Responsibilities:
- Develop and execute a risk-based internal audit plan in alignment with organizational goals and regulatory requirements.
- Conduct audits across various operational and financial functions, assessing the efficiency and effectiveness of control systems.
- Evaluate internal policies, procedures, and systems to identify gaps and recommend corrective measures.
- Prepare comprehensive audit reports and present findings to senior management and the Audit Committee.
- Follow up on audit recommendations to ensure timely implementation and improvement in identified areas.
- Collaborate with management to promote best practices in governance, risk management, and compliance.
- Stay updated on emerging risks, industry trends, and new regulations that may impact business operations.
- Provide advisory support to enhance internal processes and promote accountability within departments.
- Coordinate external audits and provide necessary support to ensure smooth and transparent audit engagements.
- Champion a culture of continuous improvement and ethical conduct throughout the organization.
This position demands a results-oriented professional with a strong analytical mindset and a high degree of integrity, capable of managing sensitive information and fostering an environment of trust and transparency.
Driver – Network Assurance
Location: Kenya
Posting Date: 16 October 2025
The Driver – Network Assurance will form part of the Corporate Security Cluster, providing essential logistical and operational support to ensure smooth and secure transportation for network operations personnel and related materials. This role contributes directly to maintaining operational efficiency, ensuring the timely execution of tasks that support network reliability and safety.
Key Responsibilities:
- Safely operate assigned company vehicles in compliance with traffic regulations and company policies.
- Transport staff, equipment, and documentation between offices, data centers, and field locations as required.
- Conduct regular checks on vehicles to ensure they are in good working condition and report any mechanical issues promptly.
- Maintain vehicle cleanliness, fuel logs, and trip records for audit and operational tracking purposes.
- Support the Corporate Security Cluster with emergency logistics and rapid response transport needs.
- Assist in the secure delivery of sensitive materials and documents related to network operations.
- Ensure adherence to all safety protocols, including the use of defensive driving techniques and route risk assessments.
- Collaborate with team members to plan and execute daily operational schedules efficiently.
- Undertake minor administrative tasks, including dispatch duties and documentation handling when required.
The role requires a responsible individual who values punctuality, safety, and discretion in handling company resources and sensitive assignments.
Operational Excellence Analyst
Location: Nairobi, Kenya
Posting Date: 14 October 2025
The Operational Excellence Analyst will be part of the Service Management Tribe within the Technology Cluster. The position is designed to drive continuous improvement across technology and service delivery processes, ensuring alignment with organizational performance standards. The analyst will play an instrumental role in implementing operational efficiencies, monitoring performance metrics, and facilitating data-driven decision-making.
Key Responsibilities:
- Analyze existing operational workflows and identify opportunities for process enhancement and efficiency gains.
- Collaborate with cross-functional teams to develop and implement best practices in service management and delivery.
- Monitor key performance indicators (KPIs) to assess operational effectiveness and recommend performance improvement strategies.
- Support technology teams in adopting automation, digital tools, and standardized processes to improve productivity.
- Prepare performance dashboards and analytical reports for management review and strategic planning.
- Lead root cause analysis initiatives for process bottlenecks or service interruptions and provide actionable recommendations.
- Facilitate operational reviews and ensure follow-up actions are completed to address identified gaps.
- Promote a culture of continuous improvement and encourage staff engagement in innovation and quality enhancement activities.
- Provide technical and analytical support in developing performance improvement frameworks and internal controls.
- Work closely with other units to ensure alignment between business objectives and technology operations.
This position demands a professional who thrives in a fast-paced environment and possesses strong analytical and problem-solving skills to drive operational success.
Talent Lead
Location: Kenya
Posting Date: 14 October 2025
The Talent Lead will serve within the Human Resources Cluster, overseeing talent management strategies that align with organizational priorities. The role is central to identifying, developing, and retaining top talent to drive business performance. The incumbent will focus on leadership development, succession planning, and strategic workforce management.
Key Responsibilities:
- Design and implement talent management strategies that support current and future organizational goals.
- Oversee talent acquisition processes to ensure alignment with strategic priorities and company culture.
- Develop and maintain a robust succession planning framework to identify and prepare future leaders.
- Partner with departmental heads to assess talent needs, identify skill gaps, and implement development plans.
- Monitor employee engagement and implement initiatives that enhance motivation and retention.
- Lead performance management processes, ensuring fairness, consistency, and alignment with business objectives.
- Collaborate with learning and development teams to design leadership and capability-building programs.
- Provide strategic input on organizational restructuring, workforce planning, and role design.
- Track and report key talent metrics to management, offering insights for strategic decision-making.
- Foster diversity, equity, and inclusion within the workforce to create an enabling and innovative work environment.
This position requires a forward-thinking professional with exceptional interpersonal and organizational skills, capable of aligning people strategies with long-term business vision.
Capability & Skills Lead
Location: Kenya
Posting Date: 14 October 2025
The Capability & Skills Lead, positioned within the Human Resources Cluster, will be responsible for designing, implementing, and managing learning and capability development initiatives across the organization. This role aims to build a highly skilled workforce capable of supporting the company’s transformation goals and sustaining its competitive advantage in the market.
Key Responsibilities:
- Develop and execute a comprehensive capability development strategy aligned with business priorities.
- Conduct skills gap analyses across departments and implement targeted training programs to address identified needs.
- Oversee the design, delivery, and evaluation of learning and development interventions.
- Collaborate with leaders to define critical skills for current and future business success.
- Introduce innovative learning methodologies, including digital learning platforms, to enhance accessibility and engagement.
- Monitor and assess the impact of training programs on employee performance and organizational outcomes.
- Manage partnerships with external training providers and institutions to ensure access to quality learning resources.
- Support career development planning and create pathways for internal talent progression.
- Facilitate knowledge sharing and continuous learning within teams through workshops, mentoring, and collaborative initiatives.
- Ensure compliance with internal learning governance frameworks and professional standards.
This role demands a proactive professional passionate about capability building and organizational development, with a strong focus on delivering measurable business impact through learning initiatives.
Application Process
Interested applicants who meet the criteria for any of the above positions are invited to submit their applications through the appropriate channel indicated for each role. Candidates are encouraged to review the job requirements carefully before applying to ensure alignment with their skills and experience.
