established and reputable organization is seeking highly motivated and experienced professionals to join its diverse and dynamic team. The institution continues to uphold its commitment to operational excellence, innovation, and customer satisfaction across all areas of its business. These new roles have been designed to strengthen the organization’s operational capacity, enhance service delivery, and drive strategic growth across multiple business units.
Applications are invited for the following positions:
Facilities & Projects Assistant
Department: Commercial Services – Properties & Facilities
Reports to: Head – Projects
The Facilities & Projects Assistant will provide comprehensive support to the Properties and Facilities Department in managing infrastructure projects, ensuring the maintenance of company premises, and assisting with the execution of planned upgrades or new developments. The role will require coordination with contractors, vendors, and internal stakeholders to ensure that all property and facility operations meet required standards of safety, quality, and efficiency.
Key Responsibilities:
- Assist in the planning, coordination, and execution of construction, renovation, and maintenance projects.
- Maintain updated records of all ongoing and completed property projects, including budgets, timelines, and vendor performance.
- Support the procurement of materials, equipment, and services required for facility operations and capital projects.
- Ensure compliance with relevant building codes, environmental regulations, and company standards in all facility-related activities.
- Conduct routine inspections of facilities to identify maintenance needs and follow up on timely corrective actions.
- Coordinate with service providers to ensure that maintenance contracts and project deliverables are executed as per agreed terms.
- Assist in preparing reports, cost estimates, and other documentation related to facilities management and project execution.
Head – Projects
Department: Commercial Services – Properties & Facilities
The Head – Projects will oversee the delivery of all property and facilities development initiatives. The position entails managing the full project lifecycle from design to completion, ensuring that all projects are delivered within budget, on time, and according to specifications. This role requires strategic oversight, technical project management capability, and leadership of cross-functional teams.
Key Responsibilities:
- Lead the planning, budgeting, and execution of all infrastructure, construction, and refurbishment projects across the organization.
- Develop and implement strategic project management frameworks to ensure effective monitoring, reporting, and evaluation.
- Manage relationships with contractors, consultants, and regulatory authorities to facilitate project approvals and execution.
- Ensure adherence to all health, safety, and environmental standards during project implementation.
- Oversee quality control measures and cost management throughout all project phases.
- Provide leadership and mentorship to project teams, ensuring continuous improvement in delivery standards.
- Present periodic reports on project progress, expenditures, and risk mitigation to senior management.
DevOps Engineer
Department: Technology and Operations
Reports to: DevOps Manager
The DevOps Engineer will play a key role in supporting software development, deployment, and operational automation processes. The role involves working closely with software developers, system administrators, and IT operations teams to streamline workflows, enhance system reliability, and ensure smooth delivery of applications and updates.
Key Responsibilities:
- Design, develop, and maintain CI/CD pipelines to support software integration and deployment.
- Automate infrastructure provisioning and configuration management using modern DevOps tools.
- Monitor system performance and implement solutions to improve uptime and application responsiveness.
- Collaborate with development teams to ensure scalability and reliability in application design and release.
- Support containerization and orchestration using Docker and Kubernetes.
- Troubleshoot and resolve technical issues in development and production environments.
- Document processes, configurations, and procedures to maintain transparency and consistency.
DevOps Manager
Department: Technology and Operations
The DevOps Manager will be responsible for leading the organization’s DevOps strategy, ensuring that infrastructure, software delivery, and automation frameworks align with the business’s technological goals. This position requires technical expertise in system automation, leadership in cross-functional collaboration, and a strong understanding of continuous integration and delivery environments.
Key Responsibilities:
- Oversee the design and implementation of DevOps practices across the organization’s technology ecosystem.
- Manage and mentor DevOps engineers to ensure operational excellence and continuous improvement.
- Collaborate with software development and IT operations teams to optimize development pipelines and system uptime.
- Ensure robust monitoring, alerting, and incident management systems are in place.
- Drive the adoption of automation tools and best practices to reduce manual intervention.
- Manage infrastructure security and compliance in cloud and on-premise environments.
- Report on performance metrics and recommend system improvements based on data analysis.
Manager, Card Operations – Acquiring
Department: Digital Business
Reports to: Senior Manager, Card Operations
The Manager, Card Operations – Acquiring, will be responsible for managing the daily operations of the acquiring business, ensuring that all card-related transactions and services are executed efficiently and securely. This position plays a critical role in ensuring merchant satisfaction and maintaining strong operational integrity across digital payment platforms.
Key Responsibilities:
- Manage and monitor acquiring operations, including settlement, reconciliation, and chargeback processes.
- Ensure compliance with payment card industry (PCI) standards and internal operational controls.
- Support the onboarding and management of merchant accounts, ensuring timely resolution of transaction issues.
- Collaborate with technology teams to implement process automation and enhance system reliability.
- Analyze transaction trends to identify opportunities for service improvement and risk mitigation.
- Supervise operational staff, ensuring adherence to service-level agreements and performance standards.
- Prepare periodic reports and performance analyses for management review.
Business Manager
Department: Executive Office
Reports to: Managing Director / Chief Executive Officer
The Business Manager will provide strategic and administrative support to the Managing Director and CEO, ensuring efficient coordination of the Executive Office’s functions. The role involves managing executive communications, facilitating project implementation, and ensuring the effective execution of strategic initiatives.
Key Responsibilities:
- Support the Managing Director/CEO in planning, tracking, and coordinating key strategic projects.
- Prepare and review reports, presentations, and documentation required for executive meetings and stakeholder engagements.
- Liaise with internal departments to ensure alignment with corporate objectives and priorities.
- Monitor progress on organizational initiatives and provide timely feedback to the executive leadership.
- Facilitate communication between the Executive Office and external stakeholders.
- Manage scheduling, workflow coordination, and documentation for executive programs.
- Provide analytical and operational insights to inform decision-making at the executive level.
Manager, Fraud Risk Management
Department: Risk & Compliance
Reports to: Senior Manager, Fraud Risk Management
The Manager, Fraud Risk Management, will be responsible for overseeing the detection, prevention, and mitigation of fraud-related risks across the organization’s business operations. The role focuses on implementing proactive fraud monitoring systems, developing risk assessment methodologies, and ensuring compliance with internal and regulatory standards.
Key Responsibilities:
- Develop and maintain a robust fraud risk management framework and response plan.
- Conduct ongoing monitoring and analysis of transactions to identify suspicious activities.
- Lead investigations into potential fraud incidents and ensure appropriate corrective actions.
- Collaborate with relevant departments to enhance fraud prevention systems and controls.
- Prepare detailed reports on fraud trends, control effectiveness, and mitigation strategies.
- Provide training and awareness programs to strengthen the organization’s fraud prevention culture.
- Liaise with law enforcement and regulatory agencies on fraud-related matters.
Senior Relationship Manager
Department: Transactional Banking
Reports to: Custodial Business Head
The Senior Relationship Manager will manage and grow key institutional and corporate client relationships, focusing on custodial and transactional banking services. The position requires a strategic approach to client management, ensuring value delivery, retention, and growth within assigned portfolios.
Key Responsibilities:
- Develop and maintain strong relationships with institutional and corporate clients.
- Identify business development opportunities and expand the organization’s custodial and transactional banking portfolio.
- Serve as the main liaison for client queries, service issues, and account management.
- Ensure compliance with internal risk management frameworks and regulatory requirements.
- Collaborate with product, operations, and risk teams to deliver customized banking solutions.
- Prepare account plans, reports, and performance updates for review by senior management.
- Monitor client satisfaction and ensure consistent service excellence.
Portfolio Manager
Department: Credit Risk Management
Reports to: General Manager, Portfolio Management & Insights
The Portfolio Manager will be responsible for managing the organization’s credit portfolio, monitoring performance, and ensuring effective credit risk oversight. The role involves the use of analytical tools and data-driven insights to guide lending decisions and portfolio strategies.
Key Responsibilities:
- Monitor and analyze the performance of the credit portfolio to identify emerging risks.
- Develop portfolio strategies that optimize risk-return outcomes.
- Work closely with business units to align credit exposure with organizational risk appetite.
- Prepare regular portfolio performance reports and risk assessments for senior management.
- Support the development of early warning indicators and portfolio stress testing.
- Recommend actions to improve portfolio quality and minimize credit losses.
- Collaborate with credit risk analysts to enhance reporting accuracy and predictive modeling.
Manager, CSME Recoveries
Department: Credit Risk Management
Reports to: Assistant General Manager, Commercial and SME Recoveries
The Manager, CSME Recoveries, will oversee the recovery of commercial and small-to-medium enterprise (SME) loans, ensuring that default exposures are minimized and recovery strategies are implemented effectively. The position involves managing recovery operations, coordinating with legal and external collection agents, and optimizing the recovery performance of the assigned portfolio.
Key Responsibilities:
- Develop and execute recovery strategies for commercial and SME loan portfolios.
- Manage relationships with debt collection agencies, auctioneers, and legal partners.
- Monitor recovery performance against set targets and provide regular progress reports.
- Review delinquent accounts to identify appropriate recovery actions.
- Coordinate the restructuring or renegotiation of debts where applicable.
- Ensure compliance with regulatory requirements and internal credit recovery policies.
- Recommend improvements in policies and processes to enhance recovery efficiency.
Application Process
Qualified candidates who meet the requirements of the respective roles are encouraged to submit their applications through the official recruitment platform. Only shortlisted candidates will be contacted for further stages of the selection process.
