A reputable organization is seeking talented and driven professionals to join its expanding team across several departments. The available positions range from senior leadership roles to specialized and technical positions in data, finance, credit, cybersecurity, and customer experience. Each role is designed to contribute significantly to the organization’s strategic direction, operational excellence, and service delivery to customers across the country.
Below are the detailed job descriptions for each available position, including responsibilities, work locations, and closing dates for applications.
Data Scientist – Senior Officer
Location: Kenya
Closing Date: November 1, 2025
The Data Scientist – Senior Officer will play a key role in driving data-based decision-making and insights generation. The role entails developing data models, analyzing complex datasets, and building predictive algorithms to support business planning and performance improvement initiatives. The officer will be expected to leverage modern analytics tools and machine learning techniques to extract meaningful trends, identify opportunities, and inform strategic actions.
The incumbent will collaborate with multiple business units to support data collection, cleansing, and integration activities. Additional responsibilities include maintaining data integrity, automating reports, and designing dashboards that enhance visibility into operational performance. This position requires a high level of analytical thinking, a strong understanding of statistical modeling, and proficiency in communicating technical results to non-technical audiences.
Cyber Security Technical Programs Analyst
Location: Kenya
Closing Date: October 31, 2025
The Cyber Security Technical Programs Analyst will be responsible for supporting the planning, execution, and monitoring of cybersecurity programs and initiatives. The role focuses on ensuring that security standards and controls are implemented effectively across all technology platforms. The analyst will assist in evaluating new and existing security systems, performing risk assessments, and coordinating vulnerability remediation.
Additionally, the role involves managing technical documentation, preparing reports for leadership on security posture, and assisting in the development of cybersecurity awareness programs. The successful candidate will demonstrate strong technical knowledge in cybersecurity frameworks, systems monitoring, and compliance requirements.
Head – Capacity and Demand Management
Location: Kenya
Closing Date: October 30, 2025
The Head of Capacity and Demand Management will oversee the planning and coordination of business demand for IT services, ensuring that capacity aligns with organizational needs. The position requires developing capacity plans, forecasting resource requirements, and managing service delivery efficiency.
The head will lead a team that monitors workload trends, analyzes system performance, and ensures optimal resource utilization. The role includes coordinating with other departments to anticipate demand patterns, manage service-level agreements, and ensure IT capabilities support strategic business growth. The successful candidate must exhibit strong leadership, planning, and analytical skills.
Business Planning Manager
Location: Kenya
Closing Date: October 30, 2025
The Business Planning Manager will be responsible for developing and executing business plans that align with the company’s strategic objectives. This includes analyzing market trends, evaluating business performance, and identifying opportunities for improvement.
The role involves preparing business forecasts, supporting budgeting processes, and providing insights that guide management decisions. The manager will work closely with senior leadership to ensure that departmental plans are achievable, measurable, and consistent with long-term organizational goals. The successful candidate will demonstrate strategic thinking, financial acumen, and exceptional communication skills.
Head – DR Orchestration & Testing
Location: Kenya
Closing Date: October 30, 2025
The Head of Disaster Recovery (DR) Orchestration and Testing will lead efforts to design, implement, and maintain disaster recovery frameworks across all critical systems. The role ensures the organization’s operational resilience by overseeing testing cycles, incident response plans, and business continuity procedures.
Key responsibilities include coordinating cross-departmental DR drills, documenting recovery procedures, and ensuring compliance with industry standards. The position requires exceptional organizational skills, deep technical understanding of IT infrastructure, and the ability to manage multiple complex projects simultaneously.
CX Business Planning Manager
Location: Kenya
Closing Date: October 29, 2025
The Customer Experience (CX) Business Planning Manager will drive the organization’s customer experience strategy by aligning planning activities with customer satisfaction and service delivery goals. The role involves analyzing customer feedback, developing improvement initiatives, and tracking performance metrics related to customer interactions.
The manager will collaborate with product, marketing, and operations teams to enhance service processes and ensure consistency across all touchpoints. This position demands strong analytical abilities, communication expertise, and the capacity to translate customer data into actionable strategies.
Credit MIS, Portfolio Management and Reporting Manager
Location: Kenya
Closing Date: October 27, 2025
The Credit MIS, Portfolio Management, and Reporting Manager will oversee credit performance monitoring and management reporting. The role involves analyzing credit portfolios, assessing risk exposure, and developing management information systems that support decision-making.
The manager will ensure timely delivery of accurate credit data, implement portfolio review mechanisms, and provide actionable insights on trends and risk indicators. This role is critical to maintaining portfolio quality and ensuring compliance with credit policy frameworks.
EBKL – Merchant Services Manager
Location: Kenya
Closing Date: October 27, 2025
The Merchant Services Manager will be responsible for overseeing merchant acquisition, relationship management, and performance optimization within the EBKL segment. The role includes developing strategies to grow transaction volumes, enhancing merchant experience, and ensuring service efficiency.
The manager will collaborate with internal teams to implement digital payment solutions, resolve operational issues, and drive adoption of new technologies. The position demands a results-oriented approach, strong relationship management skills, and knowledge of payment ecosystems.
Credit Training Manager
Location: Kenya
Closing Date: October 23, 2025
The Credit Training Manager will design and implement training programs aimed at enhancing credit assessment and management capabilities across teams. The role will involve developing training content, delivering sessions, and monitoring learning outcomes.
The manager will also coordinate with business heads to identify skill gaps, support professional certification programs, and promote adherence to credit standards. This role requires a strong understanding of credit processes, excellent facilitation skills, and the ability to translate complex credit concepts into practical learning.
Finserve & Mobile Money (MoMo) Manager
Location: Kenya
Closing Date: October 23, 2025
The Finserve and Mobile Money Manager will oversee operations, strategy, and growth of mobile money and digital financial service initiatives. Responsibilities include developing and implementing commercial strategies, managing key partnerships, and ensuring compliance with regulatory frameworks.
The manager will monitor business performance, identify new opportunities for service expansion, and drive innovation in mobile payment solutions. The role requires strong business acumen, project management expertise, and a deep understanding of digital financial ecosystems.
Finserve Support Agent
Location: Kenya
Closing Date: October 23, 2025
The Finserve Support Agent will provide first-line technical and customer support for digital financial products and services. Responsibilities include handling customer inquiries, resolving system issues, and escalating complex problems to technical teams.
The agent will ensure timely resolution of issues, maintain service quality, and support continuous improvement efforts in customer experience. This role demands attention to detail, problem-solving capability, and a commitment to delivering efficient customer support.
Security Control Room Supervisor
Location: Kenya
Closing Date: October 23, 2025
The Security Control Room Supervisor will manage daily operations within the security control room, overseeing monitoring systems, incident reporting, and emergency response coordination.
Responsibilities include supervising control room operators, ensuring adherence to security protocols, and maintaining accurate incident logs. The supervisor will also liaise with internal security and law enforcement agencies when required. The role calls for strong leadership, alertness, and the ability to manage crisis situations effectively.
Assistant Manager – Physical Security Technical Systems
Location: Kenya
Closing Date: October 23, 2025
The Assistant Manager – Physical Security Technical Systems will manage the installation, maintenance, and performance of physical security infrastructure, including CCTV systems, access controls, and alarm systems.
The role involves conducting regular system audits, ensuring compliance with safety standards, and coordinating with vendors for technical support. The position requires technical proficiency, planning skills, and a focus on operational reliability.
Relationship Supervisor – SME
Location: Multiple Locations
Closing Date: October 22, 2025
The Relationship Supervisor – SME will manage and grow relationships with small and medium-sized enterprise clients. Responsibilities include providing tailored financial solutions, supporting client onboarding, and ensuring customer satisfaction.
The supervisor will work with internal teams to coordinate service delivery, monitor account performance, and identify cross-selling opportunities. The position requires excellent interpersonal skills and a strong understanding of SME business dynamics.
Environmental, Social Governance & Reputational Risk Officer
Location: Kenya
Closing Date: October 20, 2025
The Environmental, Social Governance (ESG) and Reputational Risk Officer will oversee the implementation of ESG policies and frameworks across business operations. The officer will identify and assess risks related to sustainability, ethics, and reputation, ensuring the organization operates responsibly and aligns with global standards.
Responsibilities include preparing ESG reports, monitoring compliance with internal and external guidelines, and promoting awareness of sustainability practices. The role also involves coordinating with stakeholders to integrate ESG principles into strategic decision-making processes.
Head of Credit Collections (EBKL)
Location: Kenya
Closing Date: October 20, 2025
The Head of Credit Collections will lead the EBKL collections department, overseeing recovery strategies, performance management, and debt resolution processes.
The role involves setting collection targets, developing frameworks for early delinquency intervention, and ensuring compliance with regulatory requirements. The head will collaborate with legal and credit teams to minimize non-performing loans and improve overall recovery rates. Strong leadership and analytical abilities are essential for this role.
Talent and Capability Manager
Location: Kenya
Closing Date: October 20, 2025
The Talent and Capability Manager will be responsible for designing and implementing talent management strategies that support the organization’s growth and workforce development. The role covers talent acquisition planning, capability development, succession management, and employee engagement initiatives.
The manager will collaborate with department heads to ensure alignment of talent plans with business goals, evaluate performance programs, and support continuous professional development. This role requires a strategic mindset and the ability to foster a culture of high performance.
Application Process
Interested candidates are encouraged to submit their applications before the respective closing dates indicated under each role. Applicants should ensure that all required information is accurately provided and submitted through the designated application portal or as specified for each position.
