A leading organisation is currently seeking experienced and motivated professionals to join its Kenya operations. The available positions span data science, site reliability engineering, cyber security, capacity and demand management, business planning, disaster recovery orchestration and testing, CX business planning, credit MIS and portfolio management, and merchant services. The roles are listed below with detailed job descriptions. Applicants are encouraged to review each role carefully and apply via the specified process.
1. Data Scientist – Assistant Manager
Location: Kenya
Date Posted: Nov 6, 2025
Job Description:
The Data Scientist – Assistant Manager will support analytics and modelling activities that drive data-informed decision making across the business. The role encompasses the following responsibilities:
- Collaborate with business stakeholders to translate business questions into analytics use cases, define objectives, data requirements, and success metrics.
- Develop, validate, and deploy statistical, machine-learning and predictive models to support functions such as customer behaviour analysis, risk scoring, portfolio growth, retention strategies, pricing optimisation and operational efficiency.
- Monitor model performance, track drift, recalibrate as required, and document model lifecycle from conception through deployment and retirement.
- Extract, transform and load (ETL) large datasets from internal and external sources, ensuring data quality, integrity and consistency.
- Engage with engineering teams to productionise analytic solutions, leveraging automation, version control, CI/CD where appropriate.
- Facilitate data visualisation and reporting through dashboards, summary reports and executive presentations, enabling insights to be communicated to non-technical audiences.
- Provide mentorship and guidance to junior analytics staff, share best practices, review code and modelling pipelines, and promote innovation in analytics techniques.
- Work cross-functionally with risk, marketing, operations, finance and product teams to ensure model outputs are embedded into business processes.
- Ensure compliance with data governance, regulatory requirements and internal policies as models interact with customer data and decisioning.
Application Process:
Apply via the application link.
Apply Now
2. SRE Engineer – Assistant Manager
Location: Kenya
Date Posted: Nov 6, 2025
Job Description:
The SRE Engineer – Assistant Manager will oversee site reliability engineering practices, ensuring the operational resilience, performance and scalability of mission-critical systems. Responsibilities include:
- Define and implement SRE principles, including service level objectives (SLOs), service level indicators (SLIs) and error budgets in collaboration with development and operations teams.
- Monitor system availability, latency, capacity, change failure rate and other reliability metrics. Investigate incidents and identify root-causes, tracking remediation and preventive actions.
- Automate system provisioning, configuration management, monitoring and alerting using infrastructure-as-code tools, containers, orchestration platforms and logging solutions.
- Participate in designing high-availability and disaster-tolerant architectures, ensure failover strategies, load balancing and scaling plans are in place.
- Conduct capacity planning, performance tuning and bottleneck resolution across cloud and on-premise platforms.
- Collaborate with software engineers to embed reliability in the development lifecycle (shift-left approach), perform chaos engineering experiments, run post-mortems with corrective actions.
- Provide leadership for SRE team, mentor junior engineers, set standards and best practices, and drive continuous improvement of tooling and processes.
- Liaise with security, infrastructure, product and operations teams to ensure compliance, change control, documentation and business continuity alignment.
Application Process:
Apply via the application link.
Apply Now
3. Data Scientist – Senior Officer
Location: Kenya
Date Posted: Nov 1, 2025
Job Description:
The Data Scientist – Senior Officer will execute advanced analytics projects and contribute to building data-driven capabilities across the organisation. Key responsibilities:
- Work with business units to translate analytical questions into actionable insights, define hypotheses, prepare data, and conduct exploratory analysis.
- Build and validate statistical and machine learning models for segmentation, forecasting, anomaly detection, churn prediction, product recommendation and other key use cases.
- Collaborate with database engineers, data architects and ETL specialists to ensure the availability of data sets and pipelines for analytics.
- Create dashboards and reports to visualise model outputs, performance metrics and business impacts, and communicate findings to stakeholders.
- Continuously monitor model accuracy, stability and relevance; update or retrain models as needed.
- Document analytical methodologies, data sources, assumptions, model results and limitations.
- Contribute to the refinement of analytics infrastructure, methodology frameworks and data science best practices.
- Support senior management with ad-hoc analytics requests and participate in cross-functional initiatives.
Application Process:
Apply via the application link.
Apply Now
4. Cyber Security Technical Programs Analyst
Location: Kenya
Date Posted: Oct 31, 2025
Job Description:
The Cyber Security Technical Programs Analyst will coordinate, monitor and deliver security-related technical programs to ensure safeguarding of the organisation’s information assets. Responsibilities include:
- Assist in design, implementation and monitoring of technical security programs including identity and access management (IAM), endpoint protection, network security, intrusion detection/prevention, vulnerability management and incident response readiness.
- Coordinate cross-functional teams to deliver security initiatives on time and to specification; track project milestones, dependencies and outcomes.
- Develop program documentation including implementation plans, risk assessments, security controls matrices, metrics dashboards and status reports.
- Analyse security metrics, vulnerability scan results and incident response data; identify trends, root causes and remediation opportunities.
- Liaise with internal audit, compliance, IT operations and business units to ensure alignment of security programs with organisational risk appetite and regulatory obligations.
- Support incident management and post-incident reviews; track corrective actions and ensure lessons learned are integrated into future program planning.
- Promote consistency and standardisation of security program delivery, work with stakeholders to prioritise efforts and ensure resources are allocated effectively.
- Stay current with cybersecurity industry trends, emerging threats and best practices; contribute to improvement of the organisation’s security posture.
Application Process:
Apply via the application link.
Apply Now
5. Head – Capacity and Demand Management
Location: Kenya
Date Posted: Oct 30, 2025
Job Description:
The Head – Capacity and Demand Management will lead the strategic oversight and operational execution of ensuring that organisational capacity meets current and future demand. Responsibilities include:
- Develop and execute the capacity and demand management framework, aligning business forecasts, service demand and infrastructure/operational capacity.
- Lead demand planning activities including forecasting service usage, transaction volumes, system throughput, resource utilisation and business growth scenarios.
- Conduct capacity analysis and modelling for systems, networks, operations and workforce; identify constraints, produce recommendations and mitigation plans.
- Monitor and report on demand vs capacity metrics, identify trends, risks and opportunities, and present findings to senior leadership.
- Collaborate with head of operations, IT infrastructure, product, data and finance teams to develop capacity plans, roadmaps, and investment priorities.
- Oversee operational readiness reviews, scenario planning (e.g., traffic surges, business expansion), stress testing and contingency strategy development.
- Manage a team of demand planners, capacity analysts and subject-matter experts; mentor team members, define process standards, drive continuous improvement.
- Champion the embedding of demand and capacity-aware thinking within the organisation’s culture and decision-making.
Application Process:
Apply via the application link.
Apply Now
6. Business Planning Manager
Location: Kenya
Date Posted: Oct 30, 2025
Job Description:
The Business Planning Manager will be responsible for developing, monitoring and executing the organisation’s business plan, aligning strategy, performance management and stakeholder engagement. Duties include:
- Lead preparation of the annual business plan, translating strategic objectives into operational targets, initiatives, budgets and performance metrics.
- Work with cross-functional teams (finance, operations, marketing, product, risk) to consolidate inputs, ensure alignment and validate assumptions.
- Monitor progress against business plan, analyse variances, identify root causes, report performance and recommend corrective actions to management.
- Develop scenario models and sensitivity analyses to evaluate strategic options, new initiatives, market changes and risk exposures.
- Facilitate regular business reviews with senior leadership, provide insights, support decision-making and drive accountability for results.
- Ensure business planning processes are standardised, documented and continuously improved; adopt best practices in planning, forecasting and performance management.
- Collaborate on medium‐term strategic planning, ensure linkage between strategic intent, business plan, and execution roadmap.
- Supervise and develop a team of business planning analysts and associates, foster collaboration and build capability within the planning function.
Application Process:
Apply via the application link.
Apply Now
7. Head – DR Orchestration & Testing
Location: Kenya
Date Posted: Oct 30, 2025
Job Description:
The Head – DR Orchestration & Testing will manage the disaster recovery framework, ensuring readiness and orchestration of recovery strategies across business, IT and operations. Responsibilities:
- Lead design, development, and execution of the disaster recovery (DR) strategy, encompassing IT systems, infrastructure, business continuity processes and crisis response.
- Oversee DR test planning, coordination, execution and reporting; ensure testing coverage across applications, data services, infrastructure and operational processes.
- Evaluate DR test outcomes, document findings, track remediation actions, ensure improvements are implemented and verified.
- Establish DR orchestration processes: automation of failover/failback, recovery time objectives (RTOs), recovery point objectives (RPOs), scenario simulations and integration with business continuity plans.
- Liaise with business leaders, IT operations, security, risk and compliance teams to embed DR readiness in planning, change management and production deployment.
- Conduct post-incident reviews of actual or simulated DR activations; analyse root causes, capture lessons learned and refine procedures.
- Manage a team of DR and testing professionals; set standards, monitor performance, develop capability and ensure ongoing maturity of DR function.
- Report regularly to senior management on DR readiness, test status, gap remediation, capacity for recovery and incident response readiness.
Application Process:
Apply via the application link.
Apply Now
8. CX Business Planning Manager
Location: Kenya
Date Posted: Oct 29, 2025
Job Description:
The CX Business Planning Manager will focus on planning and analysing the customer experience (CX) domain, aligning business strategy with customer journey metrics and performance. Key responsibilities:
- Lead the development of the CX business plan, translating strategy into operational goals, initiatives, metrics and timelines.
- Work with CX, product, marketing, analytics and operations teams to define customer journey KPIs, baseline performance, improvement opportunities and measurement frameworks.
- Monitor CX performance across channels and touch-points; analyse drivers of customer satisfaction, retention, advocacy and lifecycle value.
- Conduct segmentation, voice-of-customer, journey mapping and root-cause analysis; present insights and recommendations to senior management.
- Recommend initiatives to enhance customer experience, drive adoption of digital channels, optimise process flows and reduce friction across customer journeys.
- Report regularly on CX initiatives’ performance, business impact, ROI, and link to broader business and brand objectives.
- Mentor a team of CX planning analysts, build capability in customer analytics, journey insight and planning discipline.
- Collaborate on the alignment between CX strategy, business plan, operational execution and performance management.
Application Process:
Apply via the application link.
Apply Now
9. Credit MIS, Portfolio Management and Reporting Manager
Location: Kenya
Date Posted: Oct 27, 2025
Job Description:
The Credit MIS, Portfolio Management and Reporting Manager will oversee the management information systems (MIS), reporting and portfolio management functions within the credit business, ensuring accurate data, insights and performance tracking. Responsibilities:
- Lead credit MIS frameworks, ensuring timely, accurate and actionable reporting for credit portfolios, including exposures, delinquencies, impairments, write-offs and recovery performance.
- Develop and maintain dashboards, scorecards, management reports and ad-hoc analytics for credit risk, portfolio trends, product performance and strategy.
- Work with portfolio management teams to monitor risk and return profiles, identify early warning signals, concentrations, stress scenarios and emerging issues.
- Partner with operations, risk, finance and analytics functions to ensure consistent data definitions, quality controls, reconciliations and alignment across systems.
- Provide insights to senior management on credit portfolio performance, emerging risks, mitigation actions and strategic decision-making.
- Oversee and manage the reporting calendar, implement automation of MIS processes, ensure efficiencies and scalability of reporting infrastructure.
- Supervise a team of MIS/Reporting analysts, foster professional development, standardise processes, strengthen governance and controls around data management and reporting.
Application Process:
Apply via the application link.
Apply Now
10. EBKL- Merchant Services Manager
Location: Kenya
Date Posted: Oct 27, 2025
Job Description:
The EBKL- Merchant Services Manager will lead the oversight and growth of merchant services operations, ensuring delivery of payments, acquiring and value-added services to merchants, aligning with business objectives and customer satisfaction. Core responsibilities:
- Develop merchant services strategy, value proposition, service models and target portfolio metrics in line with business goals.
- Manage the onboarding and lifecycle of merchants, overseeing merchant acquisition, relationship management, service delivery and portfolio growth.
- Monitor merchant performance, service levels, transaction volumes, revenue from acquiring services and ancillary value-added services; identify opportunities for growth and optimisation.
- Work with product, technology, operations, risk and compliance teams to ensure merchant solutions, infrastructure and processes are scalable, secure and efficient.
- Implement merchant engagement programmes, training, performance reviews, retention strategies and ensure service excellence to the merchant base.
- Develop reporting and analytics for merchant services, track key metrics, provide insights, and recommend improvements in service delivery and product adoption.
- Lead and develop a merchant services team, set objectives, monitor performance, coach team members and foster continuous improvement.
Application Process:
Apply via the application link.
Apply Now
General Application Instructions:
All roles are based in Kenya. Interested applicants must submit their application via the specific application link provided. Ensure that your application clearly references the job title and date posted. Only shortlisted candidates will be contacted.
