Underwriter, Client Support
We currently have an exciting career opportunity for an Underwriter, Client Support at Jubilee Health Insurance Limited. The position holders will report to the Assistant Manager, Client Support and will be based at our Head Office in Nairobi.
Job Opportunity: Underwriter, Client Support
Location: Nairobi, Kenya
Department: Jubilee Health Insurance Limited
Reports To: Assistant Manager, Client Support
About Jubilee Insurance
Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Over the years, Jubilee has grown to become the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance. With a client base exceeding 1.9 million, Jubilee stands as the number one insurer in East Africa.
The Group operates a strong network of offices in Kenya, Uganda, Tanzania, and Burundi, and is the only ISO-certified insurance group listed on all three East African stock exchanges — the Nairobi Securities Exchange (NSE), the Dar es Salaam Stock Exchange, and the Uganda Securities Exchange.
For more information, visit www.JubileeInsurance.com.
Job Ref: Underwriter, Client Support
Jubilee Health Insurance Limited is seeking to recruit a passionate and detail-oriented Underwriter, Client Support to join its dynamic underwriting team. The successful candidate will play a vital role in assessing medical insurance risks, ensuring compliance with underwriting standards, and supporting business growth through accurate and timely underwriting decisions.
Role Purpose
To underwrite and assess medical insurance risks within the company’s defined underwriting framework to ensure portfolio profitability, regulatory compliance, and operational efficiency. The role involves evaluating medical risks, determining appropriate terms and premiums, maintaining data accuracy, and supporting business development through technically sound underwriting decisions for both retail and corporate medical business.
Key Responsibilities
1. Medical Risk Assessment
- Evaluate new and renewal medical insurance applications to determine risk acceptability, premium rating, and benefit structures in line with underwriting guidelines and reinsurance arrangements.
- Analyse medical reports, claim histories, lifestyle factors, and demographic data to assess individual and group health risks.
- Recommend appropriate loadings, exclusions, or coverage restrictions where necessary.
- Ensure that all accepted risks comply with the company’s underwriting policies, reinsurance treaty limits, and profitability objectives.
2. Policy Underwriting & Documentation
- Prepare and issue quotations, policy schedules, renewal terms, and endorsements accurately and within set timelines.
- Review proposal forms and related documentation for completeness, accuracy, and compliance before policy issuance.
- Maintain accurate underwriting records and ensure that documentation is properly filed and retrievable for audit and reference purposes.
- Support the renewal process by ensuring timely policy updates, endorsements, and renewals for both corporate and individual clients.
3. Client Support & Relationship Management
- Provide responsive, professional, and efficient service to clients, intermediaries, and internal stakeholders on underwriting and policy-related queries.
- Liaise with the sales and customer service teams to provide technical support in developing proposals, quotations, and policy clarifications.
- Support the business development team in securing and retaining profitable accounts through sound underwriting input.
- Handle client correspondence professionally and ensure high levels of customer satisfaction.
4. Compliance and Quality Assurance
- Ensure adherence to company underwriting standards, internal controls, and regulatory requirements as stipulated by the Insurance Regulatory Authority (IRA) and other relevant bodies.
- Participate in continuous review and improvement of underwriting processes to enhance efficiency and compliance.
- Contribute to the maintenance of ISO quality standards within the underwriting department.
5. Reporting and Data Management
- Maintain accurate and up-to-date underwriting data for reporting, analysis, and decision-making.
- Support the preparation of periodic reports on underwriting performance, risk trends, and portfolio profitability.
- Collaborate with the finance and claims departments to reconcile premiums, claims, and reinsurance records where necessary.
Key Competencies
- Strong analytical and risk assessment skills.
- Attention to detail and commitment to accuracy.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Sound knowledge of medical insurance products, policy terms, and regulatory guidelines.
- Proficiency in Microsoft Office applications and insurance management systems.
Why Join Jubilee Insurance?
- Be part of a leading and trusted insurance brand with a legacy of over 85 years of excellence.
- Work in a collaborative, innovative, and growth-oriented environment.
- Access opportunities for career development, continuous learning, and professional advancement.
- Join a company that values integrity, customer focus, teamwork, and excellence.
