Premier Hospital is a specialized private hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture, and our approach is to provide comprehensive healthcare, which is focused on all aspects of patient’s health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence.
The Hospital seeks to recruit an ideal candidate for the following position:
JOB TITLE: CREDIT CONTROL MANAGER
REPORTS TO: CHIEF ACCOUNTANT
a) JOB PURPOSE
The Credit Control Manager will be responsible for ensuring timely and accurate collection of hospital revenue from both corporate and individual clients, maintaining optimal cash flow, and minimizing bad debt exposure. The role will also ensure strong stakeholder relationships, efficient billing and collection processes, and continuous improvement of credit control systems in alignment with the hospital’s financial strategy and patient – centred culture.
b) MAIN DUTIES AND RESPONSIBILITIES
- Credit Management and Collections
- Oversee the end-to-end credit control process to ensure prompt and accurate collection of outstanding payments from insurance companies, corporates, and private clients.
- Ensure credit policies are strictly adhered to while balancing patient satisfaction and the hospital’s financial sustainability.
- Supervise, guide, and evaluate the credit control team to achieve monthly and annual collection targets.
- Monitor debtor aging and ensure regular follow-ups via calls, emails, official letters, and client visits.
- Ensure timely dispatch of accurate statements of accounts and reconciliations to all credit clients.
- Review and approve payment plans, adjustments, and reconciliations in line with hospital policy.
- Track and report on overdue accounts, escalating unresolved cases to management for timely action.
- Financial Accountability and Reporting
- Prepare and submit monthly reports on collections performance, debtor analysis, cash flow impact, and recovery trends.
- Reconcile all corporate and insurance accounts in liaison with the claims and finance teams to identify payments, pending claims, and rejected invoices for resolution.
- Analyze collection performance against targets and provide management with actionable insights and recommendations.
- Maintain accurate records of all communication and correspondence related to outstanding debts.
- Stakeholder Engagement and Collaboration
- Liaise closely with the claims, marketing, and front office departments to ensure client queries are resolved efficiently and customer experience remains positive.
- Engage insurance and corporate clients to strengthen working relationships and negotiate amicable resolutions for disputed bills.
- Partner with the finance and legal teams in the review and management of credit agreements and recovery actions.
- Support departmental and hospital-wide initiatives on financial literacy, client relations, and process improvement.
- Leadership and Process Improvement
- Provide mentorship, training, and performance management for the credit control team.
- Continuously review credit policies and recommend improvements to enhance efficiency and compliance.
- Drive automation and innovation within the credit control process for improved tracking and accountability.
- Promote a culture of integrity, accountability, and excellence in revenue management.
c) MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- CPA (K), ACCA, or equivalent professional qualification is mandatory.
- Membership in a recognized professional body such as ICPAK will be an added advantage.
- Minimum of five (5) years’ experience in credit management, with at least two (2) years in a supervisory role.
- Experience in the healthcare or insurance sector will be a distinct advantage.
- Strong knowledge of accounting principles, reporting standards, and financial systems.
d) KEY JOB REQUIREMENTS
- Excellent communication, negotiation, and interpersonal skills.
- Strong leadership and team management capabilities.
- High degree of integrity and ethical judgment in financial handling.
- Analytical mindset with keen attention to detail.
- Proficiency in MS Office applications and hospital financial systems (ERP experience preferred).
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Resilient, proactive, and solutions-oriented.
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (CREDIT CONTROL MANAGER), your current and expected remuneration, testimonials and full contact details of 3 referees, to [email protected]. The application should be received not later than 5.00pm on 7th November 2025. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.
