The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare.
SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, and Critical Illness Fund in collaboration with stakeholders.
To enhance institutional capacity and deliver on its mandate, SHA Board seeks to recruit visionary, result-driven, and experienced professional for the following positions;
The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023. Its core mandate is to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare services. SHA is responsible for the administration of the Social Health Insurance Fund, the Primary Healthcare Fund, and the Emergency, Chronic, and Critical Illness Fund, working collaboratively with key stakeholders in the healthcare ecosystem to achieve universal health coverage for all Kenyans.
To enhance its institutional capacity and deliver effectively on its national health mandate, SHA invites applications from qualified, dynamic, and result-oriented professionals to fill the following positions:
Support and Administrative Positions
Office Assistant III
This position supports the day-to-day running of office operations. The role entails maintaining cleanliness in offices and common areas, preparing and serving refreshments, assisting in the arrangement of meeting rooms, and ensuring office supplies are replenished. The Office Assistant III will also support in filing, photocopying, and delivering internal correspondence within the office.
Office Assistant II
The Office Assistant II provides operational and logistical support to ensure smooth administrative processes. Key tasks include maintaining order in offices, handling office deliveries, assisting in mail dispatch, and offering clerical support such as photocopying and scanning. The officer also supports hospitality services during meetings and workshops.
Office Assistant I
This role involves supervision of junior office assistants and coordination of cleaning, hospitality, and support functions. Responsibilities include maintaining office inventory, supporting event setups, assisting in records organization, and ensuring that administrative services run efficiently across departments.
Human Resource and Administrative Support
Human Resource Management Assistant III
The role supports HR operations including leave administration, personnel file management, recruitment logistics, and employee welfare programs. The HR Management Assistant III ensures data accuracy in HR records and assists in the preparation of HR reports and correspondence.
Driver III
The Driver III is responsible for providing safe and efficient transportation for staff and official goods. Duties include maintaining vehicle cleanliness, performing routine checks, ensuring compliance with traffic regulations, and maintaining accurate travel logs.
Driver II
This role involves transporting staff and materials to various destinations while ensuring safety, reliability, and timely delivery. The Driver II is also responsible for vehicle maintenance, tracking insurance validity, and reporting mechanical issues promptly.
Driver I
The Driver I oversees long-distance travel assignments, ensuring effective route planning and compliance with operational protocols. The position involves supervising lower-level drivers, maintaining transport logs, and ensuring high standards of safety and vehicle upkeep.
Legal Clerk II
The Legal Clerk II supports the Legal Department by organizing case files, recording correspondences, managing legal documents, and facilitating filing and retrieval of case materials. The clerk also assists in preparing court bundles and tracking case progress.
Office Administrator II
This position supports management by coordinating schedules, managing office communication, preparing correspondence, and organizing meetings and travel arrangements. The Office Administrator II also maintains confidential records and ensures smooth information flow within the office.
Records Management Officer II
The Records Management Officer II ensures effective recordkeeping systems within SHA. Key responsibilities include receiving, classifying, indexing, and storing documents, maintaining file registers, and coordinating record transfers and retrieval.
Finance, Audit, and Administration
Internal Auditor II
This role supports the Internal Audit function through the execution of audit plans, reviewing financial and operational processes, and ensuring compliance with internal controls and government regulations. The officer prepares audit working papers, drafts reports, and supports risk assessment activities.
Administration Officer II
The Administration Officer II oversees office logistics, supplies, and maintenance services. The officer coordinates facility management, asset management, and general administrative functions to enhance operational efficiency across departments.
Corporate Communication Officer II
The Corporate Communication Officer II supports media relations, branding, public communication, and content development. The role involves drafting press releases, managing digital platforms, coordinating corporate events, and ensuring brand consistency across all communication channels.
Planning and Linkages Officer II
This role supports strategic and operational planning processes, including data analysis, report preparation, and performance tracking. The officer assists in developing linkages with partners and stakeholders, ensuring alignment with SHA’s institutional goals.
Customer Experience Officer II (Dispatch Centre)
The officer handles client interactions, complaints, and inquiries through the dispatch centre. The role involves managing communication channels, tracking service requests, ensuring timely feedback, and maintaining customer satisfaction standards.
Human Resource Management and Development Officer II
This position is responsible for implementing HR strategies and employee development programs. Duties include recruitment coordination, performance appraisal facilitation, and supporting learning and capacity-building initiatives.
Registration and Compliance Officer II
The role focuses on managing member registration, ensuring compliance with Social Health Insurance requirements, and maintaining accurate beneficiary data. The officer liaises with service providers and regional offices to resolve compliance-related issues.
Provider Management Officer II
The Provider Management Officer II supports the accreditation, monitoring, and performance evaluation of healthcare providers under the Social Health Insurance system. The role involves analyzing service data, managing provider relations, and addressing service quality concerns.
Benefits Management Officer II
This role ensures that beneficiaries receive timely and accurate benefits under the health insurance schemes. The officer reviews claims, processes reimbursements, and ensures compliance with established guidelines.
Claims Management Officer II
The Claims Management Officer II verifies, processes, and reconciles claims submitted by healthcare providers. The role includes ensuring adherence to claims processing timelines and maintaining accurate claim records.
Claims Management Officer II (Dispatch Centre)
This officer coordinates claim dispatch and tracking processes. Responsibilities include receiving claim submissions, verifying completeness, assigning cases for processing, and ensuring prompt communication with providers and claimants.
Fund Management Officer II
This role involves supporting fund administration, including reconciliation of contributions, monitoring fund inflows and outflows, and preparing periodic financial reports. The officer assists in ensuring proper utilization of funds in line with financial policies.
Finance and Accounts Officer II
The Finance and Accounts Officer II performs financial accounting tasks including preparation of vouchers, ledger postings, bank reconciliations, and support in financial reporting. The officer ensures compliance with Public Finance Management regulations.
Information Communication Technology (ICT) Officer II
This position supports ICT infrastructure, systems maintenance, and user support. Key tasks include network management, systems upgrades, data backup, cybersecurity monitoring, and supporting digital platforms within SHA.
Supply Chain Management Officer II
The Supply Chain Management Officer II supports procurement planning, supplier management, and inventory control. The officer assists in the preparation of tender documents, evaluation processes, and maintaining procurement records in line with the Public Procurement and Asset Disposal Act.
Legal Officer I
The Legal Officer I provides legal advice, drafts and reviews contracts, and ensures compliance with statutory and regulatory requirements. The officer also represents SHA in legal proceedings and supports policy formulation on legal and governance matters.
Mid-Level Professional Roles
Registration and Compliance Officer I
This role involves overseeing registration operations, ensuring members’ compliance with statutory obligations, and maintaining updated registration databases. The officer develops compliance frameworks and coordinates audits to ensure data integrity.
Provider Management Officer I
The Provider Management Officer I manages partnerships with healthcare providers, ensures adherence to service contracts, monitors quality performance, and evaluates provider performance indicators for improvement.
Fund Management Officer I
This officer manages fund performance and liquidity planning. Duties include overseeing fund collections, disbursements, reconciliations, and ensuring compliance with financial standards and reporting requirements.
Finance and Accounts Officer I
The Finance and Accounts Officer I handles advanced financial operations such as budgeting, expenditure control, and preparation of financial statements. The role involves ensuring adherence to accounting standards and supporting audits.
Benefits Management Officer I
The Benefits Management Officer I coordinates benefit processing across departments, ensuring timely payment, accurate documentation, and policy compliance. The officer works closely with claims teams to enhance efficiency.
Claims Management Officer I
This role oversees claims verification, adjudication, and settlement processes. The officer ensures that claims are processed accurately, investigates discrepancies, and prepares periodic claims reports for management review.
Office Administrator I
The Office Administrator I manages administrative functions at departmental level, supervises administrative staff, maintains records, and supports executive correspondence and logistics coordination.
Records Management Officer I
This position ensures effective recordkeeping across SHA departments. The officer develops and maintains filing systems, ensures document security, and oversees records appraisal, retention, and disposal.
Information Communication Technology (ICT) Officer I
The ICT Officer I leads systems analysis, database management, software development, and ICT policy implementation. The officer ensures business continuity through robust digital infrastructure and data security.
Corporate Communications Officer I
This role focuses on enhancing SHA’s public image through media engagement, internal communications, and stakeholder outreach. Responsibilities include brand management, digital content development, and production of communication materials.
Customer Experience Officer I (Dispatch Centre)
The Customer Experience Officer I manages client relations at the dispatch centre, resolves complex queries, coordinates feedback systems, and ensures high levels of service delivery and satisfaction.
Planning and Linkages Officer I
The officer supports institutional planning, monitoring, and evaluation functions. Responsibilities include developing annual plans, performance reports, and facilitating coordination with development partners.
Supply Chain Management Officer I
The Supply Chain Management Officer I oversees procurement operations, supplier evaluation, contract administration, and inventory management. The officer ensures compliance with procurement laws and enhances efficiency in resource utilization.
Internal Auditor I
The Internal Auditor I supervises audits across departments, ensures internal controls are effective, and prepares comprehensive audit reports. The role involves advising management on risk mitigation and compliance improvements.
Senior Management and Technical Leadership
Principal Claims Management Officer
This role leads the claims management unit and ensures efficient processing of provider claims. The Principal Officer develops and enforces claims management policies, supervises staff, monitors turnaround times, and ensures compliance with internal guidelines.
Assistant Director, Claims Management
The Assistant Director provides strategic oversight in the administration of claims management processes. The role involves designing systems for claims verification, fraud detection, and efficient disbursement of funds. The position also entails capacity-building for claims officers and performance reporting.
Assistant Director, Corporate Communication
The Assistant Director, Corporate Communication oversees all aspects of SHA’s communication strategy, including public relations, media engagement, stakeholder communication, and corporate branding. The role ensures consistent messaging aligned with SHA’s mission and values and leads initiatives to enhance organizational visibility and public trust.
