The Social Health Authority (SHA) Hiring Principal Claims Management Officer

Principal Claims Management Officer | SHA/205/2025 | Application open to allTerm Permanent and Pensionable | Positions: 6 | Deadline: Nov. 18, 2025, 6 p.m.

Minimum Qualifications:

Bachelors Degree

Job Term:

Permanent and Pensionable

Position Level:

SHA 5

Number of positions:

6

Qualifications, Skills and Experience Required:

Promotional-Claims Management-Medical Review: 

1. Cumulative period of services of nine (9) years of work experience, three (3) of which should have been at the grade of Senior Claims Management Officer or in a comparable position.
2. Bachelor’s Degree in Medicine and Surgery from a recognized institution.
3. A valid practicing license.
4. Certificate in Management course lasting not less than four (4) weeks from a recognized institution.
5. Membership to the relevant professional body and in good standing.
6. Proficiency in computer applications.
7. Shown merit and ability as reflected in work performance and results.

Responsibilities:

1. Undertaking medical reviews and interpretation of medical reports.
2. Undertaking reviewing processing, and validating of medical claims from healthcare providers and facilities for accuracy and adherence to policies.
3. Undertaking the appraisal of medical claims based on the benefit package to ensure fair and timely disbursement of funds.
4. Implementing the issuance of pre-authorizations for access to healthcare services based on the benefit package to facilitate timely service provision.
5. Collecting and analyzing data for the e-claims and case management system to enhance efficiency and accountability.
6. Conducting quality assurance surveillance in respect of claims to ensure adherence to policies and detect irregularities.
7. Carrying out sensitization of claimants on the consequences of submitting false and fraudulent claims to reduce fraudulent activities.
8. Collecting and analyzing data for purposes of claim management to facilitate informed decision-making and continuous process improvement.
9. Collating and analyzing of data for preparation of quarterly reports on claims for submission for transparency and accountability.
10. Ensuring compliance with contractual obligations contracted and outsourced claims management services.

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