A reputable organization within the insurance and financial services sector is inviting applications from qualified, experienced, and motivated professionals to fill several key positions within its Nairobi office. The institution continues to expand its operations to meet the evolving needs of its clientele and is seeking to strengthen its workforce with dynamic individuals who possess a strong sense of responsibility, integrity, and commitment to excellence.
These opportunities are ideal for professionals seeking to grow their careers in a fast-paced environment that values performance, innovation, and service quality. The positions available include:
- Senior Corporate Life Servicing Officer
- Assistant Claims Officer (3 Months Fixed-Term Contract)
- Senior Legal Claims Officer
- Assistant Legal Claims Officer
- Counter Fraud Officer (4 Months Fixed-Term Contract)
Each of these positions plays a significant role in enhancing operational efficiency and ensuring the continued delivery of high-quality services to clients. Below is a detailed description of the responsibilities associated with each role.
Senior Corporate Life Servicing Officer
Location: Nairobi, Kenya
Date Posted: 29 October 2025
The Senior Corporate Life Servicing Officer will be responsible for the efficient management and administration of corporate life policies. This position requires a meticulous individual who can ensure timely policy servicing, maintain client satisfaction, and uphold compliance with internal procedures and regulatory standards.
Key Responsibilities:
- Manage and oversee all aspects of corporate life policy servicing, including policy issuance, renewals, endorsements, and premium reconciliation.
- Ensure that all corporate life policy records are accurate, complete, and updated in the system.
- Coordinate with underwriting and finance departments to ensure seamless policy management and correct application of premiums and benefits.
- Handle client queries and provide professional and timely responses to ensure client satisfaction.
- Prepare and analyze monthly reports on policy performance and servicing metrics.
- Support corporate clients during policy renewals by providing updated information, facilitating smooth renewal processes, and maintaining strong relationships with intermediaries and brokers.
- Review and verify all policy-related documents to ensure accuracy and compliance with internal controls.
- Ensure that all servicing activities adhere to company policies, regulatory guidelines, and service level agreements.
- Train and mentor junior officers in policy servicing procedures and best practices.
This position demands a high level of organization, analytical skills, and the ability to work collaboratively with internal teams and external stakeholders.
Assistant Claims Officer (3 Months Fixed-Term Contract)
Location: Nairobi, Kenya
Date Posted: 29 October 2025
The Assistant Claims Officer will provide support in the claims department by assisting in the processing, assessment, and settlement of claims within the stipulated timelines. The role is temporary, offering a valuable opportunity to gain practical experience in claims handling within a professional insurance environment.
Key Responsibilities:
- Receive, log, and acknowledge claims submitted by clients and intermediaries.
- Review claim documents to ensure that all required information is provided before processing.
- Assist in verifying policy coverage, claim validity, and adherence to policy terms and conditions.
- Support senior officers in liaising with clients, service providers, and assessors to gather relevant claim information.
- Update claim records in the system and ensure that all files are maintained in an orderly and accessible manner.
- Follow up on outstanding documentation required for claims processing and settlement.
- Prepare basic claim reports and summaries for management review.
- Ensure that claims are handled in accordance with company policies and within established turnaround times.
- Provide administrative support to the claims department, including filing, correspondence, and general clerical duties.
The position requires a keen eye for detail, a customer-focused attitude, and the ability to work effectively under supervision within a busy environment.
Senior Legal Claims Officer
Location: Nairobi, Kenya
Date Posted: 28 October 2025
The Senior Legal Claims Officer will be responsible for managing and overseeing the legal aspects of claims handling, particularly those involving litigation or complex liability issues. The role involves providing legal expertise in the assessment, negotiation, and settlement of claims to safeguard the organization’s interests while ensuring fair treatment of clients.
Key Responsibilities:
- Manage all legal claims and ensure timely resolution of cases, including those referred to external legal counsel.
- Analyze claim documents, legal reports, and supporting evidence to determine liability and recommend appropriate settlements.
- Advise management on potential legal risks associated with claims and recommend mitigation strategies.
- Liaise with external advocates, assessors, and investigators to ensure that all legal claims are handled effectively and efficiently.
- Review pleadings, witness statements, and other legal documents to ensure consistency and accuracy.
- Participate in case conferences and provide regular updates to management on the progress and status of legal claims.
- Oversee and manage the claims litigation portfolio, ensuring adherence to internal policies and regulatory compliance.
- Prepare detailed reports on claim trends, emerging legal risks, and recovery opportunities.
- Support the implementation of strategies to reduce litigation exposure and promote alternative dispute resolution where appropriate.
- Supervise and provide guidance to junior officers in the legal claims unit.
This position requires excellent analytical and negotiation skills, a sound understanding of insurance law, and the ability to balance organizational and client interests in the claims resolution process.
Assistant Legal Claims Officer
Location: Nairobi, Kenya
Date Posted: 28 October 2025
The Assistant Legal Claims Officer will assist in the management of legal claims, ensuring that cases are handled professionally and efficiently in accordance with company policies and legal requirements. The officer will work closely with the Senior Legal Claims Officer and external partners to support the resolution of claims.
Key Responsibilities:
- Assist in the assessment, evaluation, and processing of legal claims.
- Review and organize claim documents and evidence in preparation for legal proceedings or settlement discussions.
- Support in drafting correspondence, legal summaries, and internal memos related to ongoing claims.
- Liaise with external advocates and service providers to obtain updates on claim progress and ensure proper documentation of all communication.
- Maintain accurate and up-to-date records of all claims under the legal department’s management.
- Prepare preliminary reports and case summaries for review by senior officers.
- Participate in negotiation and mediation sessions where necessary under supervision.
- Assist in monitoring litigation expenses and ensuring that costs remain within approved limits.
- Contribute to continuous improvement initiatives within the legal claims unit to enhance operational efficiency.
- Ensure compliance with internal claims procedures and applicable regulatory standards.
This role requires excellent organizational and communication skills, as well as a proactive attitude toward supporting legal claims resolution.
Counter Fraud Officer (4 Months Fixed-Term Contract)
Location: Nairobi, Kenya
Date Posted: 30 October 2025
The Counter Fraud Officer will be responsible for identifying, investigating, and preventing fraudulent activities within the organization’s operations. The position is a fixed-term contract role designed to strengthen internal fraud control measures and promote an ethical working environment.
Key Responsibilities:
- Conduct thorough investigations into suspected fraud cases related to claims, underwriting, or policy servicing.
- Collect, analyze, and preserve evidence to support fraud detection and prosecution processes.
- Develop and implement proactive measures to detect potential fraud risks across various operational units.
- Collaborate with internal departments, law enforcement agencies, and external investigators in handling fraud-related cases.
- Prepare comprehensive investigation reports with findings and recommendations for management action.
- Support the implementation of fraud prevention strategies and awareness initiatives within the organization.
- Monitor transactional data to identify irregularities, patterns, or inconsistencies that could indicate fraudulent behavior.
- Maintain accurate records of all fraud investigations and ensure confidentiality of information.
- Provide input into policy and procedural reviews to strengthen internal controls against fraud.
- Conduct staff sensitization sessions on fraud awareness and ethical conduct.
This position requires a strong sense of integrity, analytical thinking, and the ability to handle sensitive information with discretion and professionalism.
Application Procedure
Interested and qualified candidates are encouraged to submit their applications for the respective positions by the closing dates indicated. Each role presents an opportunity to join a dedicated team committed to maintaining service excellence, operational integrity, and continuous improvement within the organization.
Applications should be submitted as per the provided instructions in the job portal or advertisement platform.
