An established financial institution is seeking qualified and motivated individuals to join its growing team. The organization continues to strengthen its operations, enhance customer service, and promote financial inclusion by providing innovative and sustainable financial solutions. As part of its ongoing commitment to excellence and professional growth, the institution is pleased to announce exciting career opportunities within its Credit and Operations departments.
Position Title: Interns
Band/Level: Intern
Department: Operations
Contract Terms: Fixed Term Contract
Length of Contract: 1 Month
Location: Head Office
Expiry Date: 19 November 2025
Job Overview
The Operations Intern position offers an excellent opportunity for recent graduates or students to gain valuable hands-on experience in financial operations. The role is designed to provide exposure to various operational functions within the institution, including customer service support, transaction processing, documentation, and data management. The successful candidate will work under close supervision, learning essential skills while contributing to the smooth functioning of day-to-day operations.
Key Responsibilities
Operational Support
- Assist in the daily processing of financial transactions, including deposits, withdrawals, and payments.
- Support the verification and reconciliation of financial documents and records to ensure accuracy and compliance with internal policies.
- Help maintain organized and up-to-date operational files and databases.
- Provide general administrative support to the Operations team, including filing, data entry, and document retrieval.
Customer Service Assistance
- Support front-office operations by assisting with customer inquiries and guiding clients through basic processes.
- Ensure high-quality customer service by handling requests promptly and professionally.
- Record and escalate customer feedback or complaints for resolution by the relevant departments.
Process Improvement and Documentation
- Observe and document operational workflows to identify opportunities for efficiency and process improvement.
- Assist in preparing operational reports and summaries as assigned by the supervisor.
- Participate in reviewing and updating standard operating procedures where applicable.
Team Collaboration
- Work closely with other departments, including Finance and Credit, to ensure seamless coordination of operational activities.
- Attend departmental meetings and contribute to discussions aimed at improving operational performance.
- Maintain confidentiality of client and institutional information at all times.
Learning Outcomes
Through this internship, the successful candidate will gain practical knowledge of financial operations, institutional processes, and customer service standards. The experience will help develop professional skills essential for a future career in banking or financial services, including teamwork, accuracy, problem-solving, and time management.
Personal Attributes and Competencies
The ideal intern should be eager to learn, reliable, and attentive to detail. Strong communication skills, a positive attitude, and a willingness to take initiative will be highly valued. The candidate should demonstrate professionalism and the ability to adapt to a structured work environment.
Application Procedure
Interested candidates are invited to submit their applications before the expiry date indicated for each position. Applicants should clearly state the position they are applying for and ensure that their applications include all required documentation as specified by the employer.
Applications should be sent to the designated email address provided in the job posting. Only shortlisted candidates will be contacted for further selection processes.
Both roles present unique opportunities for individuals at different career stages—whether seeking to build a solid foundation through an internship or advance an existing career in credit management. The institution values professionalism, integrity, and innovation and provides a supportive environment where employees can thrive and contribute meaningfully to organizational goals.
For the Senior Officer, Retail/SME Dealer position, candidates will have the chance to shape and manage credit portfolios that directly impact business growth, while for the Internship position, individuals will acquire essential exposure and foundational experience in the financial operations domain.
Qualified applicants are encouraged to take advantage of these opportunities and submit their applications before 19 November 2025.
