Applications are invited from suitably qualified candidates for several exciting positions in a reputable financial institution. The organization is seeking motivated and results-driven professionals who are passionate about delivering high-quality banking services, driving growth, and maintaining strong customer relationships. The available positions include Branch Manager, Relationship Officer – Agribusiness, and Small Business Enterprise (SBE) Officer.
Each of these roles presents an opportunity to join a dynamic team committed to operational excellence, business growth, and customer satisfaction. Interested applicants are encouraged to read through the detailed job descriptions below and apply before the respective closing dates.
BRANCH MANAGER
Closing Date: 14th November 2025
Job Purpose
Reporting to the Head of Retail, the Branch Manager will be responsible for the overall leadership, performance, and operational efficiency of the branch. The role entails delivering business targets, ensuring regulatory compliance, managing customer relationships, and maintaining adherence to the bank’s internal policies, risk frameworks, and operational standards.
Key Responsibilities
- Business Growth and Profitability
- Develop and implement strategies to achieve the branch’s business targets in areas such as deposits, lending, and profitability.
- Identify and pursue new market opportunities to expand the branch’s customer base.
- Monitor and evaluate branch performance against set goals and take corrective actions where necessary.
- Ensure effective cross-selling of the bank’s products and services to maximize revenue generation.
- Customer Relationship Management
- Maintain and deepen relationships with key clients through consistent engagement and service excellence.
- Lead efforts to improve customer experience and ensure prompt resolution of customer issues.
- Foster a service-oriented culture within the branch team to enhance client satisfaction and loyalty.
- Operational and Risk Management
- Ensure the branch operates within the regulatory and compliance frameworks of the bank and governing authorities.
- Oversee internal controls, risk management procedures, and adherence to audit standards.
- Monitor branch operations to safeguard the bank’s assets and mitigate operational risks.
- Ensure accuracy and integrity of all transactions and reporting.
- People Management and Leadership
- Lead, coach, and develop branch staff to enhance performance and career growth.
- Build a high-performing team culture that fosters accountability and teamwork.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Promote a safe, ethical, and professional working environment aligned with the bank’s values.
- Strategic Branch Administration
- Oversee daily operations including cash management, service delivery, and administrative efficiency.
- Ensure the branch infrastructure and facilities support efficient operations and customer service.
- Prepare timely and accurate reports for management decision-making.
- Represent the branch in community and business forums to strengthen the bank’s visibility and reputation.
The ideal candidate for this role should demonstrate strong leadership abilities, excellent understanding of retail banking operations, and a strategic mindset for driving business success.
Applications for this position should be submitted no later than 14th November 2025.
RELATIONSHIP OFFICER – AGRIBUSINESS
Closing Date: 13th November 2025
Job Purpose
The Relationship Officer – Agribusiness will report to the Relationship Manager – Agribusiness. The role is responsible for identifying, developing, and managing business opportunities within the agricultural sector. The incumbent will act as the primary point of contact for Agribusiness clients, providing tailored financial solutions and ensuring sustainable portfolio growth.
Key Responsibilities
- Business Development
- Proactively market and promote Agribusiness products and services to new and existing clients.
- Identify potential Agribusiness opportunities through market research, networking, and customer engagement.
- Support the development of customized financial packages that meet the unique needs of Agribusiness clients.
- Prepare business proposals and credit applications for review and approval in line with the bank’s credit policies.
- Portfolio Management
- Manage and grow the Agribusiness portfolio to ensure profitability and sustainability.
- Monitor client accounts, assess performance, and ensure timely repayment of facilities.
- Maintain high asset quality by adhering to prudent credit management practices.
- Conduct regular portfolio reviews to identify potential risks and recommend corrective measures.
- Customer Relationship Management
- Serve as the main relationship contact for all Agribusiness customers within the branch.
- Maintain strong client relationships through regular visits, feedback collection, and responsive service delivery.
- Handle client inquiries and resolve issues promptly and effectively.
- Foster customer loyalty by offering solutions that align with clients’ financial goals and agricultural activities.
- Credit Assessment and Risk Management
- Conduct thorough credit analysis of Agribusiness clients, including reviewing financial statements and production cycles.
- Ensure compliance with credit risk policies and procedures during client onboarding and loan processing.
- Monitor early warning signs of potential default and take proactive measures to minimize non-performing loans.
- Collaborate with the credit department to ensure timely processing of credit applications and disbursements.
- Market Intelligence and Reporting
- Stay informed of market trends, regulatory developments, and sector performance affecting Agribusiness clients.
- Provide timely reports on portfolio performance, business development progress, and client satisfaction.
- Offer insights to management on emerging Agribusiness opportunities and risks.
- Contribute to product innovation and development initiatives tailored to agricultural customers.
This role requires a proactive individual with a strong grasp of the agricultural value chain, customer engagement skills, and an ability to identify and pursue growth opportunities within the sector.
Applications for this position should be submitted by 13th November 2025.
SMALL BUSINESS ENTERPRISE (SBE) OFFICER
Closing Date: 15th November 2025
Job Purpose
Reporting to the Relationship Manager – SBE, the Small Business Enterprise Officer will be responsible for providing financial and business solutions to small business customers. The role focuses on credit solutions, liability products, and management of customer relationships to promote portfolio growth and ensure high-quality service delivery.
Key Responsibilities
- Business Development and Client Acquisition
- Identify, target, and acquire new SBE clients through direct marketing and business networking.
- Promote and cross-sell the bank’s financial products, including loans, savings, and transaction services.
- Support clients in identifying financial solutions that meet their business needs.
- Contribute to branch growth by increasing the SBE portfolio and maintaining profitability.
- Credit Management
- Evaluate credit proposals and make recommendations based on financial analysis and risk assessment.
- Prepare comprehensive credit applications for submission to the Relationship Manager – SBE and the credit department.
- Ensure all loans are processed in accordance with internal credit policies and regulatory guidelines.
- Monitor loan performance and follow up on repayments to maintain portfolio quality.
- Portfolio and Relationship Management
- Maintain close contact with SBE clients to build long-term relationships.
- Provide advisory support on business growth, financial management, and investment opportunities.
- Handle customer concerns efficiently to ensure satisfaction and loyalty.
- Conduct regular client visits to assess business performance and provide tailored financial advice.
- Risk and Compliance Management
- Ensure compliance with bank policies, procedures, and risk management frameworks.
- Identify and mitigate potential risks within the SBE portfolio.
- Ensure that all client documentation is accurate, complete, and properly maintained.
- Adhere to the bank’s Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
- Market Intelligence and Reporting
- Gather market data to identify emerging opportunities and competitive trends in the SBE segment.
- Provide reports on performance metrics, client activities, and portfolio updates.
- Recommend strategic initiatives to improve product penetration and service quality within the SBE market.
- Contribute to branch planning and target-setting processes based on market insights.
The SBE Officer plays a key role in bridging the financial gap for small business clients by offering personalized banking solutions, managing credit portfolios, and ensuring customer satisfaction. This position calls for individuals who are driven, analytical, and customer-focused.
Applications for this position should be submitted by 15th November 2025.
HOW TO APPLY
Interested candidates who meet the requirements for any of the above positions are encouraged to submit their applications before the respective closing dates indicated under each role. Applications should include a detailed curriculum vitae (CV) and any other relevant documentation as specified in the job instructions.
