A leading internet-services company based in Nairobi, Kenya, is seeking to fill a wide range of supervisory and managerial roles as it scales operations in East Africa. The organisation is committed to building a high-performance culture and is looking for qualified professionals across departments including retail, strategy, hardware field-deployment, financial services, and customer success. Each role is described below with its detailed job description. Applicants should review carefully and apply via the designated link at the end of this advert.
Delivery & On-Boarding Associate
Position overview
This role will support delivery logistics and the onboarding of new customers, vehicles or service assets. It is central to ensuring smooth launch of new units into the field and efficient hand-over to operations.
Key responsibilities
- Coordinate deliveries of vehicles / batteries / systems to end-users or service-locations.
- Manage onboarding processes: customer hand-over, system commissioning, documentation of hand-over.
- Liaise with operations, customer success and logistics teams to ensure delivery schedules are met.
- Track onboarding metrics, feedback, issue resolution and early-stage usage insights.
- Provide support and training for new users or fleet partners during the hand-over phase.
- Ensure delivery documentation and inventory sign-off are completed accurately.
Vehicle Resale Associate
Position overview
Responsible for managing the process of asset recovery, refurbishment and resale within the vehicle or mobility fleet business. This role ensures optimal reuse of asset base and supports commercial recovery operations.
Key responsibilities
- Coordinate bike/vehicle recovery operations with financing, field and service teams. Corporate Staffing Services
- Conduct condition inspections, determine refurbishment needs and prepare vehicles for resale. Corporate Staffing Services
- Liaise with sales and service to manage pricing logic, refurbishment workflows and redeployment logistics. Corporate Staffing Services
- Maintain asset tracking systems, manage data on recovered vehicles and resale pipeline. Corporate Staffing Services
- Support continuous improvement of turnaround time, commercial value retention and asset lifecycle management.
Senior Battery Technician
Position overview
This role leads the performance, maintenance and reliability of the battery-network infrastructure supporting field assets. It is central to operational uptime and safety in the battery-swap or charging system.
Key responsibilities
- Oversee battery operations including charging, draining, balancing and conditioning processes. Corporate Staffing Services
- Manage inventory and tracking of batteries and components across multiple locations. Corporate Staffing Services
- Perform diagnostics, repairs and document maintenance, charging cycles and usage data. Corporate Staffing Services
- Implement and enforce safety and compliance standards for high-voltage battery systems. Corporate Staffing Services
- Mentor junior technicians and contribute to continuous-improvement of processes and workflows. Corporate Staffing Services
Technical Knowledge Lead
Position overview
A specialist role focused on technical documentation, training, and knowledge management to support vehicle service, assembly and field operations.
Key responsibilities
- Own internal technical documentation: service manuals, standard operating procedures, diagnostic guides. Corporate Staffing Services
- Design and deliver training-of-trainers programmes and direct technician training across service centres and assembly sites. Corporate Staffing Services
- Collaborate with engineering and service teams to ensure documentation reflects current vehicle/asset configurations and field reality. Corporate Staffing Services
- Support continuous improvement of technical knowledge base and adherence to service standards.
Battery Technician
Position overview
Responsible for hands-on operations of the battery network within field or workshop settings. Ensures day-to-day battery servicing, tracking and basic repair activities are executed with accuracy and safety.
Key responsibilities
- Conduct daily battery operations: charging, draining, conditioning per SOPs. Corporate Staffing Services
- Inspect incoming/outgoing batteries for physical damage, voltage levels, performance status. Corporate Staffing Services
- Perform minor repairs, connector replacements and logging of battery-lifecycle activity. Corporate Staffing Services
- Maintain accurate inventory records, serial tracking, log issues and escalate as required. Corporate Staffing Services
- Support battery logistics between swap stations, service centres and storage areas. Corporate Staffing Services
Inventory Manager
Position overview
This role is pivotal for the logistics, supply-chain and inventory control of parts, components and finished goods across the operations, service and field deployment functions.
Key responsibilities
- Own end-to-end inventory management: receiving, storage, reconciliation, dispatch of parts and finished goods. Corporate Staffing Services+1
- Implement robust tracking systems including cycle counts, audits, dashboards for data-driven planning. Corporate Staffing Services+1
- Optimize inventory levels to support production, after-sales service and field operations while controlling working capital lock-up. Corporate Staffing Services
- Implement digital inventory/ERP tools and collaborate with supply-chain, production and logistics teams across geographies. Corporate Staffing Services+1
Head of Service
Position overview
A senior operational leadership role tasked with overseeing all aspects of the vehicle servicing operations across the region. Ensures that vehicles are maintained to high standards, downtime is minimised and customer satisfaction is delivered through efficient service operations.
Key responsibilities
- Lead servicing operations: oversee service centres and field operations to ensure maintenance, repair quality and turnaround time standards. BrighterMonday
- Develop and manage service workflows, job cards, checklists and service-level metrics to drive performance. BrighterMonday
- Manage spares, warranty claims, vendor relationships, rework campaigns and recall operations where required. BrighterMonday
- Implement diagnostics, service-tracking tools and performance monitoring systems. BrighterMonday
- Analyse service data, optimise cost models (labour, spares) and lead continuous improvement initiatives. BrighterMonday
Vehicle Quality Assurance Manager
Position overview
This role is responsible for the quality regimen of the assembled vehicles, ensuring that the vehicles meet design, performance and safety standards before delivery. It leads quality control on incoming components, final vehicle sign-off and continuous improvements in manufacturing and servicing quality.
Key responsibilities
- Own final vehicle sign-off for all assembled vehicles or serviced units. Corporate Staffing Services
- Manage incoming quality control (IQC) of received components, inspections and compliance to standard. Corporate Staffing Services
- Lead root-cause analysis of defects and coordinate with overseas engineering/manufacturing teams to resolve design/manufacturing issues. Corporate Staffing Services
- Establish and maintain QA/QC systems including checklists, inspection tools, traceability procedures and process audits. Corporate Staffing Services
- Train technicians and engineers on quality protocols; manage post-service quality validation and feedback loops from field to product teams. Corporate Staffing Services
Head of People
Position overview
This senior role leads all aspects of people operations, talent acquisition, culture development and organisational design across the East Africa operations. It plays a strategic role in growing and scaling the talent base to meet ambitious business goals.
Key responsibilities
- Develop and execute the “People” strategy: recruitment, performance management, compensation, learning and culture across the region. Corporate Staffing Services+1
- Build and manage scalable hiring and onboarding systems to attract high-performing candidates across engineering, operations, field and customer-facing teams. BrighterMonday+1
- Foster an inclusive, high-performance culture aligned with the company’s mission and values; design leadership and career-path frameworks. MyJobMag
- Oversee people-operations functions: HR compliance, contracts, payroll, organisational design and leadership partnering. Corporate Staffing Services
- Act as advisor to leadership on people decisions, team health and organisational development. Corporate Staffing Services
Head of Customer Success, East Africa
Position overview
This role leads the strategy and execution of customer success across East Africa, ensuring the region’s riders, partners and fleets experience best-in-class service, retention and engagement. The role spans operations, field teams, customer care and metrics-driven improvement.
Key responsibilities
- Develop and execute the customer success roadmap across East Africa, aligning with growth, retention and business goals. Corporate Staffing Services+1
- Build, lead and scale regional teams across support, operations and community management for riders and fleet partners. Corporate Staffing Services
- Oversee proactive customer engagement, onboarding, issue resolution, education and incentives for long-term loyalty. Corporate Staffing Services+1
- Implement CRM and support platforms; drive metrics (NPS, CSAT, churn) and translate insights into operational improvements. Corporate Staffing Services+1
- Manage multi-country operations ensuring consistent service, cultural relevance and scale across markets. Corporate Staffing Services
Application Instructions
Interested and qualified candidates are invited to submit their CVs and cover letters via the designated application link indicated per role on the company’s careers portal.
