In line with its ongoing commitment to innovation, customer excellence, and service delivery, the organization invites qualified candidates to apply for several exciting career opportunities across multiple departments. The available positions include Head of Department – Customer Marketing, Software Development Engineer in Test (SDET), Research Executive – Consumer Research, and Senior UX Designer.
These roles offer an opportunity to contribute to a dynamic environment that values performance, creativity, and collaboration. Each position presents a unique chance to influence the company’s strategic direction while contributing to long-term business growth. Interested individuals are encouraged to review the detailed job descriptions below.
Head of Department – Customer Marketing
Location: Kenya
Posting Date: 10 November 2025
The organization is pleased to announce the following vacancy of Head of Department – Customer Marketing within the Customer Marketing Department under the Channels Cluster.
The Head of Department – Customer Marketing will be responsible for leading the design and implementation of customer-focused marketing strategies and initiatives that drive engagement, brand loyalty, and revenue growth. The role demands strategic thinking, strong leadership, and a deep understanding of customer behavior and market dynamics.
Job Description:
The successful candidate will be accountable for developing and executing the customer marketing strategy to strengthen customer relationships and enhance the overall customer experience. This includes developing targeted marketing campaigns, managing customer lifecycle programs, and implementing loyalty initiatives that contribute to business performance.
Key responsibilities include:
- Developing and implementing a comprehensive customer marketing plan aligned with the organization’s overall business objectives.
- Overseeing customer segmentation, targeting, and positioning strategies to ensure marketing efforts are efficient and effective.
- Leading customer communication initiatives across various touchpoints including digital, retail, and experiential channels.
- Collaborating with product, sales, and analytics teams to ensure customer insights inform marketing strategies and drive customer retention.
- Designing and managing customer loyalty and retention programs that enhance lifetime value.
- Analyzing customer data to identify trends, preferences, and opportunities for growth, ensuring decisions are data-driven.
- Overseeing brand activation and customer engagement initiatives across key market segments.
- Managing marketing budgets, ensuring resources are allocated effectively to deliver measurable business impact.
- Leading a team of marketing professionals, setting performance standards, and ensuring delivery of high-quality outcomes.
- Measuring and reporting on campaign effectiveness and customer engagement metrics to optimize future initiatives.
- Supporting the development of new customer propositions and campaigns to increase satisfaction and market share.
The ideal candidate should demonstrate strong leadership, analytical ability, and a proven track record in designing and executing customer-centric marketing strategies that contribute to organizational success.
Applications for this position will be accepted through the designated online platform.
Apply Now
Software Development Engineer in Test (SDET)
Location: Kenya
Posting Date: 10 November 2025
The organization is pleased to announce the following vacancy for Software Development Engineer in Test (SDET) within the Technology Division.
This role is critical in maintaining software quality, reliability, and performance across multiple platforms. The SDET will play a key role in integrating automated testing solutions, ensuring that products meet the organization’s high standards of technical excellence.
Job Description:
The Software Development Engineer in Test (SDET) will be responsible for designing, developing, and implementing automated testing frameworks and tools to ensure software reliability and scalability. The position requires close collaboration with software developers, product managers, and operations teams to drive continuous improvement in development and deployment processes.
Key responsibilities include:
- Developing and maintaining robust automated test scripts and frameworks that validate functional, regression, and performance criteria.
- Working closely with development teams to ensure testability and quality are integrated at every stage of the software lifecycle.
- Identifying, analyzing, and reporting software defects, and collaborating with engineers to resolve them efficiently.
- Implementing continuous testing practices as part of CI/CD pipelines to ensure rapid and reliable software delivery.
- Conducting code reviews for test automation and contributing to best practice development standards.
- Building monitoring tools and dashboards to track software performance and stability across environments.
- Executing comprehensive test strategies to validate system behavior under different use cases and loads.
- Documenting test plans, test cases, and test results to maintain traceability and compliance with organizational standards.
- Supporting production release validation and post-deployment monitoring to ensure stability.
- Continuously improving automation coverage and test efficiency to reduce manual intervention.
This position requires a high degree of technical proficiency, attention to detail, and commitment to software quality excellence. The SDET will contribute directly to the success of the organization’s digital transformation initiatives and technology reliability.
Apply Now
Research Executive – Consumer Research
Location: Nairobi, Kenya
Posting Date: 10 November 2025
The organization is pleased to announce the following vacancy for Research Executive – Consumer Research within the Brand, Marketing, and Insights section.
The Research Executive will play an essential role in generating actionable consumer insights that guide brand strategy, marketing campaigns, and product innovation. The role requires strong analytical capability, curiosity about consumer behavior, and proficiency in designing and executing research projects.
Job Description:
The Research Executive – Consumer Research will be responsible for managing end-to-end consumer research projects that support decision-making across the organization. This includes both qualitative and quantitative research aimed at understanding customer attitudes, motivations, and experiences.
Key responsibilities include:
- Designing and implementing consumer research studies to uncover insights that inform brand and marketing strategies.
- Developing research briefs and methodologies that align with business objectives and deliver actionable outcomes.
- Managing relationships with research agencies, ensuring projects are delivered on time, within budget, and to the expected quality standards.
- Conducting in-house analysis of consumer data using statistical and analytical tools to identify trends and insights.
- Preparing detailed research reports, presentations, and summaries for internal stakeholders to support evidence-based decision-making.
- Collaborating with marketing, product, and strategy teams to translate research findings into actionable business recommendations.
- Monitoring market trends, competitive activity, and emerging consumer behaviors to inform future marketing strategies.
- Ensuring the accuracy, integrity, and confidentiality of all research data collected and analyzed.
- Supporting the evaluation of marketing campaigns and product performance through post-campaign analysis.
- Assisting in the development of internal research capabilities by adopting modern tools and methods for data analysis.
The Research Executive will contribute directly to building a deeper understanding of consumer needs and expectations, enabling the organization to deliver more relevant products and communications.
Apply Now
Senior UX Designer
Location: Nairobi, Kenya
Posting Date: 6 November 2025
The organization is pleased to announce the following vacancy for Senior UX Designer within the Technology Division.
This position offers an opportunity for a design professional to shape digital experiences and enhance product usability. The Senior UX Designer will be responsible for designing and improving user interfaces across multiple digital products to ensure intuitive and engaging user journeys.
Job Description:
The Senior UX Designer will lead the design and improvement of user experiences across web and mobile platforms, ensuring consistency, accessibility, and functionality. This role requires collaboration with cross-functional teams including product management, software engineering, and marketing to deliver high-impact digital experiences that meet user needs and business goals.
Key responsibilities include:
- Leading the end-to-end UX design process from research and concept development to final implementation.
- Conducting user research, usability testing, and customer feedback analysis to inform design decisions.
- Creating wireframes, prototypes, and user flows that effectively communicate design concepts and interactions.
- Collaborating closely with developers to ensure design specifications are implemented accurately and efficiently.
- Maintaining and evolving design systems, style guides, and component libraries to ensure visual and functional consistency.
- Applying data-driven design principles to optimize product usability, engagement, and conversion rates.
- Advocating for user-centered design practices across teams and ensuring accessibility standards are met.
- Staying up to date with emerging design trends, tools, and best practices in UX and product design.
- Providing mentorship and guidance to junior designers, fostering a culture of design excellence within the team.
- Working with analytics and research teams to evaluate product performance and identify areas for improvement.
The Senior UX Designer plays a pivotal role in enhancing customer satisfaction and strengthening the organization’s digital presence by ensuring that every interaction is seamless, efficient, and enjoyable.
Apply Now
Conclusion
These opportunities represent an invitation to become part of a dynamic, performance-driven organization that values innovation, strategic thinking, and collaboration. Each of the roles listed offers the chance to make a tangible impact within a leading company committed to delivering exceptional customer experiences and technological advancement.
Candidates who meet the requirements outlined for each position are encouraged to apply through the provided application channels.
