A leading financial institution is seeking to expand its workforce through the recruitment of dedicated, result-oriented, and professional individuals to join its dynamic team. The organization remains committed to fostering excellence, innovation, and growth within all its departments and seeks candidates who are ready to contribute to its vision of providing superior service and sustainable business growth.
The current vacancies offer an opportunity to join a forward-looking team that values integrity, teamwork, and professionalism. The available positions include Customer Experience Advisor, Senior Officer – Retail/SME Dealer, and Interns (Operations). Each role provides an excellent platform for personal and career development within a progressive corporate environment.
This announcement provides detailed information on each position, including the job title, department, employment terms, and work location. Prospective applicants are encouraged to review the job descriptions carefully before submitting their applications.
Customer Experience Advisor (1)
Band/Level: Officer
Department: Branch Operations
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Kericho
Expiry Date: 25 November 2025
Job Summary
The Customer Experience Advisor will serve as the first point of contact for customers, ensuring that all client interactions are handled efficiently, courteously, and professionally. The role requires the incumbent to provide exceptional service, maintain positive client relations, and contribute to overall customer satisfaction at the branch level.
Key Responsibilities
- Serve customers promptly and efficiently, ensuring that their needs are addressed in a courteous and professional manner.
- Handle customer inquiries, requests, and complaints effectively, ensuring that issues are resolved or escalated within agreed timelines.
- Promote and cross-sell the bank’s products and services to existing and prospective clients in line with branch targets.
- Process customer transactions accurately, including deposits, withdrawals, and other service requests, while maintaining compliance with established policies and procedures.
- Support the branch in achieving its sales and service delivery goals by identifying opportunities to enhance the customer experience.
- Maintain up-to-date knowledge of all products and services to provide accurate information and guidance to customers.
- Ensure adherence to operational controls and compliance standards in all customer-related activities.
- Keep customer records accurate and up to date, ensuring confidentiality and compliance with data protection policies.
- Participate in branch initiatives that enhance client engagement, including customer feedback collection and service improvement programs.
- Collaborate with other branch officers and departments to ensure smooth operations and an integrated customer service approach.
The successful candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to handle customer interactions with professionalism and empathy. The role demands a service-oriented mindset and a proactive approach to resolving client concerns.
Applicants for this position are required to submit their applications via email.
Senior Officer, Retail/SME Dealer
Band/Level: Senior Officer
Department: Treasury
Contract Terms: Open-Ended
Length of Contract: Open-Ended
Location: Head Office
Expiry Date: 19 November 2025
Job Summary
The Senior Officer, Retail/SME Dealer will be responsible for managing and executing Treasury-related transactions in the Retail and SME segments. The role entails active participation in foreign exchange trading, liquidity management, and relationship management for Treasury clients. The position is designed for an individual who possesses a deep understanding of market dynamics and can provide financial solutions that align with the organization’s objectives.
Key Responsibilities
- Execute and manage Treasury transactions within approved limits, ensuring compliance with internal policies and regulatory requirements.
- Develop and maintain relationships with retail and SME clients to promote Treasury products and services, including foreign exchange and money market instruments.
- Provide market updates, financial insights, and advisory services to clients, helping them make informed financial decisions.
- Monitor market trends and competitor activity to identify opportunities and potential risks affecting Treasury operations.
- Liaise with internal departments such as Risk, Finance, and Operations to ensure smooth execution and settlement of Treasury transactions.
- Contribute to the growth of the Treasury business by identifying and onboarding new clients within the Retail and SME segments.
- Prepare and submit reports on trading performance, client activity, and market developments as required.
- Ensure adherence to risk management policies, including monitoring trading limits and reporting any breaches immediately.
- Participate in the development of Treasury marketing materials and campaigns to promote product awareness and sales.
- Support the implementation of Treasury systems and processes that enhance efficiency and service delivery.
This position requires an individual with strong analytical abilities, sound knowledge of financial markets, and excellent communication skills. The Senior Officer, Retail/SME Dealer will play a key role in advancing the institution’s Treasury objectives by providing innovative financial solutions tailored to client needs.
Applicants for this position are required to submit their applications via email.
Interns – Operations Department
Band/Level: Intern
Department: Operations
Contract Terms: Fixed-Term Contract
Length of Contract: 1 Month
Location: Head Office
Expiry Date: 19 November 2025
Job Summary
The internship program within the Operations Department offers an excellent opportunity for recent graduates or students to gain hands-on experience in banking operations. The interns will support various operational activities, learn about institutional procedures, and gain exposure to key functions that drive the daily operations of the organization.
Key Responsibilities
- Assist in processing operational documentation, ensuring accuracy and compliance with established policies.
- Support the reconciliation of financial and transactional data to maintain accurate and up-to-date records.
- Participate in filing, data entry, and document verification activities as assigned by the Operations team.
- Learn and apply standard operating procedures (SOPs) in daily tasks under supervision.
- Provide administrative support to departmental staff, including assisting with correspondence, scheduling, and report preparation.
- Participate in departmental projects and initiatives aimed at improving process efficiency.
- Observe and adhere to the organization’s code of conduct, confidentiality policies, and internal controls.
- Develop an understanding of key operational systems and workflows used in the banking environment.
- Engage in training and mentorship sessions designed to build practical knowledge and enhance career readiness.
The internship position is structured to provide exposure to multiple operational functions, allowing participants to develop a comprehensive understanding of the banking sector. It also serves as a learning platform for individuals seeking to establish a foundation for future roles in operations, finance, or administration.
Applications for this position should be submitted via email.
Additional Information
All applicants are advised to clearly indicate the position being applied for in the subject line of their application email. Applications that do not specify the desired role may not be considered. The organization values equal opportunity employment and encourages all qualified individuals to apply.
Successful candidates will be contacted for further steps in the recruitment process. Canvassing or attempting to influence the selection process in any form will result in automatic disqualification.
The institution upholds the highest standards of integrity and professionalism and expects all employees and interns to adhere to these values. Employment offers are subject to reference checks, verification of credentials, and fulfillment of any other pre-employment requirements as may be determined by the organization.
Closing Dates for Applications
- Customer Experience Advisor – 25 November 2025
- Senior Officer, Retail/SME Dealer – 19 November 2025
- Interns, Operations – 19 November 2025
How to Apply
Interested candidates who meet the requirements for any of the listed positions should send their applications to the designated email address provided in the respective job descriptions. The application should include a cover letter, an updated curriculum vitae, and any other relevant supporting documents.
Applications received after the specified deadlines will not be considered. Only shortlisted candidates will be contacted.
