The Bank of India, a reputable and established financial institution with a longstanding presence in Kenya, is inviting applications from suitable candidates to fill the position of Assistant Office Messenger. The Bank is known for its commitment to professionalism, integrity, and service excellence, and it remains dedicated to maintaining operational efficiency and quality customer service across its branches.
In line with its continued growth and expansion, the Bank seeks to recruit diligent, reliable, and self-motivated individuals to join its support team. The successful candidates will provide essential office support services that ensure smooth operations within the Bank’s administrative and customer service environments.
This recruitment covers three positions located across major Kenyan cities — Nairobi, Mombasa, and Eldoret — offering opportunities for individuals ready to contribute to a professional banking environment while gaining valuable experience in an established organization.
Position Overview
Position Title: Assistant Office Messenger
Employment Type: Permanent
Number of Positions: 3
Work Stations: Nairobi, Mombasa, Eldoret
Reporting Line: As directed by the respective branch management team
Contact Person: 0111053417
Terms of Employment: As per the Collective Bargaining Agreement (CBA) between the Kenya Bankers Association (KBA) and the Banking, Insurance, and Finance Union (BIFU)
The Assistant Office Messenger position is designed to support the daily operations of the Bank through efficient handling of internal communication, document delivery, and general office duties. The role is vital in maintaining order and efficiency in the Bank’s operations, ensuring that essential support functions are performed in a timely and professional manner.
Detailed Job Description
The Assistant Office Messenger will be responsible for a range of duties that contribute to the overall efficiency and effectiveness of branch operations. The position involves both internal and external responsibilities, requiring professionalism, reliability, and confidentiality in handling sensitive materials.
Key Duties and Responsibilities
- Mail and Document Handling
- Collect, sort, and distribute incoming and outgoing mail within the branch and to other branches or departments as required.
- Ensure timely delivery of documents, files, and correspondence to the relevant offices or external partners.
- Maintain accurate records of all incoming and outgoing mail, ensuring traceability of important communications.
- Office Support Services
- Provide general messenger and clerical support within the branch to assist administrative and operational teams.
- Support in photocopying, scanning, filing, and retrieval of documents when required by various departments.
- Deliver internal memos, statements, and other official communication promptly to the appropriate desks.
- Customer and Staff Assistance
- Assist in guiding visitors or clients within the branch premises when directed by branch management.
- Support staff by ensuring necessary documents and materials are moved efficiently between offices.
- Provide courteous and professional assistance when interacting with clients and employees.
- Logistical and Errand Support
- Run official errands within the local area as directed by supervisors, ensuring all deliveries are completed efficiently and securely.
- Handle bank documents and parcels with confidentiality and care during transportation between branches or offices.
- Collect office supplies or materials as requested and deliver them to the designated locations.
- Maintenance of Cleanliness and Order
- Support in maintaining general cleanliness of office areas, ensuring that workspaces and common areas remain tidy and organized.
- Assist with arranging meeting rooms, preparing them for staff meetings or client appointments as directed.
- Ensure the availability of stationery and other basic supplies within the office by reporting any shortages to the administrative staff.
- Record Keeping and Reporting
- Maintain delivery logs and obtain necessary acknowledgements for documents delivered or received.
- Report promptly to supervisors on the completion of assigned duties or any challenges encountered during errands.
- Ensure proper documentation and filing of messenger-related activities for accountability and efficiency.
- Support in Branch Operations
- Provide backup support to other office assistants when necessary to ensure seamless branch operations.
- Participate in day-to-day administrative routines and assist in implementing operational policies.
- Adhere to the Bank’s code of conduct, ensuring that duties are performed with the highest standards of integrity and confidentiality.
Expected Competencies and Skills
While formal experience is not a mandatory requirement, the Assistant Office Messenger must demonstrate reliability, trustworthiness, and strong interpersonal skills. The position requires someone who is proactive, well-organized, and attentive to detail.
Essential competencies include:
- Ability to follow instructions accurately and meet deadlines.
- Strong sense of responsibility and commitment to assigned tasks.
- Good communication and interpersonal skills to interact with staff and clients.
- High level of personal integrity and professionalism.
- Punctuality and dependability in reporting for duty.
- Basic understanding of office procedures and etiquette.
Working Conditions and Environment
The successful candidates will work under the direct supervision of branch management and will form part of the administrative support team. The position involves both indoor and outdoor duties, including delivery of documents between departments or external offices.
The work environment will require adherence to the Bank’s dress code, ethical guidelines, and service protocols. Candidates should be prepared for routine administrative support tasks that contribute to smooth operational performance at the branch level.
As a permanent position, employment terms and benefits will be governed by the Collective Bargaining Agreement (CBA) between the Kenya Bankers Association (KBA) and the Banking, Insurance, and Finance Union (BIFU). This ensures fair compensation, regulated working hours, and appropriate leave entitlements as per established industry standards.
Required Academic Qualification
- Minimum Academic Qualification: Kenya Certificate of Secondary Education (KCSE).
No prior work experience is required for this position. The Bank welcomes individuals who are eager to learn and grow in a structured professional environment.
Key Attributes for the Role
The Assistant Office Messenger role is best suited for individuals who exhibit discipline, commitment, and a positive attitude toward work. Successful candidates will demonstrate the following attributes:
- Respect for confidentiality in handling sensitive materials and documents.
- Strong work ethic and attention to detail in performing routine duties.
- Team-oriented mindset with the ability to cooperate effectively with colleagues.
- Flexibility and willingness to adapt to various operational demands.
- Commitment to the Bank’s values of service excellence and accountability.
Career Development Opportunity
Although this is an entry-level position, the role of an Assistant Office Messenger offers a solid foundation for future career growth within the banking sector. Employees who perform well may gain exposure to various administrative functions, enabling them to develop valuable experience that could lead to future opportunities within the institution.
The Bank of India provides a structured working environment that supports personal and professional growth through mentorship, adherence to operational procedures, and exposure to diverse administrative tasks.
Application Procedure
Interested candidates who meet the above criteria are encouraged to apply for the position of Assistant Office Messenger.
Applications should be submitted in accordance with the Bank’s guidelines as indicated in this advert.
Important Note:
Interested aspirants are encouraged to contact the nearest branch of the Bank of India for detailed application instructions and submission guidance.
Contact Number: 0111053417
Applications must be received on or before 25 November 2025. Late applications will not be considered.
Conclusion
The Assistant Office Messenger position at the Bank of India presents an opportunity for motivated individuals to begin a professional journey within a respected financial institution. The role plays a vital part in supporting daily operations, ensuring that communication, document handling, and logistical functions are carried out effectively.
This is an excellent opportunity for those who value discipline, responsibility, and service within a structured and reputable banking environment. Successful candidates will join a team that upholds professionalism and integrity in all aspects of operation.
For further information or to apply, interested applicants should contact the nearest Bank of India branch for details regarding the submission process.
