The Bank of India, a reputable financial institution committed to providing high-quality banking and financial services, invites applications from qualified and dedicated individuals to fill the position of Clerical Assistant. This opportunity is open to dynamic candidates ready to contribute to the bank’s continued growth and operational excellence. The positions are available in Nairobi, Mombasa, and Eldoret.
This recruitment aims to enhance administrative efficiency and service delivery across the bank’s branches, aligning with the institution’s strategic objectives. The role of a Clerical Assistant is integral to the smooth execution of daily banking operations and customer support functions. As part of the bank’s workforce, the successful candidates will play a vital role in maintaining accurate records, ensuring compliance with internal and regulatory standards, and providing exceptional support to both staff and customers.
About the Position: Clerical Assistant
Workplace: Nairobi, Mombasa, and Eldoret
Employment Type: Permanent
Number of Positions: 4
Reporting to: Branch Manager / Departmental Head
Advertised by: Bank of India
Contact Person: 0111053417
Course Required: Bachelor of Business Management (or equivalent)
Experience Required: None (Fresh graduates encouraged to apply)
The Clerical Assistant position at the Bank of India offers an opportunity to build a career in the financial services sector while gaining practical experience in banking operations. Successful applicants will join an experienced team that values professionalism, accuracy, and teamwork.
Job Overview
The Clerical Assistant will be responsible for performing administrative and operational duties that support the day-to-day running of the bank. This position requires meticulous attention to detail, a commitment to quality service delivery, and a high degree of confidentiality. The role demands efficiency, discipline, and the ability to work within established policies and guidelines as per the Collective Bargaining Agreement (CBA) between the Kenya Bankers Association (KBA) and the Banking, Insurance and Finance Union (BIFU).
The ideal candidate will serve as a key link between the bank’s internal departments and customers, ensuring seamless processing of transactions and maintenance of accurate documentation.
Key Responsibilities and Duties
The responsibilities of the Clerical Assistant shall include, but not be limited to, the following:
- Customer Service and Front Office Support
- Receive and direct customers to the appropriate service counters or departments.
- Respond to customer inquiries and provide accurate information in a courteous manner.
- Support the bank’s front-office team in managing daily customer interactions.
- Maintain an organized and professional reception environment.
- Data Entry and Record Management
- Input and update customer and transaction data into the bank’s core systems accurately.
- File and archive documents according to bank policies and compliance standards.
- Assist in preparing reports, summaries, and data compilations as requested by supervisors.
- Ensure that customer information and bank records are securely maintained to prevent unauthorized access.
- Clerical and Administrative Support
- Handle clerical tasks such as photocopying, filing, and document verification.
- Support in preparing letters, memos, and internal communications.
- Maintain an updated inventory of stationery and other office supplies, ensuring adequate stock levels.
- Schedule and organize meetings or appointments for departmental staff as needed.
- Banking Operations Assistance
- Support the teller and operations departments in processing routine transactions.
- Reconcile records, verify deposits, and assist in balancing financial documents.
- Prepare and sort cheques, vouchers, and payment instructions for processing.
- Assist in opening and maintaining customer accounts as directed.
- Compliance and Quality Assurance
- Ensure all documentation and transaction records comply with the bank’s policies and relevant regulatory requirements.
- Follow procedures outlined in the CBA between KBA and BIFU.
- Report any discrepancies or irregularities observed during day-to-day operations to the supervisor.
- Internal Coordination
- Facilitate communication between departments by handling internal mail and document transfers.
- Work collaboratively with colleagues to achieve departmental goals.
- Support branch activities, including audits, inventory checks, and event coordination.
- Confidentiality and Ethical Conduct
- Maintain strict confidentiality regarding customer and institutional information.
- Uphold the bank’s ethical standards and ensure all actions align with professional conduct guidelines.
- Handle sensitive information responsibly and with discretion.
- Additional Duties
- Perform any other tasks assigned by supervisors or branch management to ensure the smooth operation of the branch.
- Participate in on-the-job training programs and development sessions as scheduled.
- Provide support during peak business periods or special projects.
Working Environment
Clerical Assistants at the Bank of India operate in a structured and professional setting that emphasizes teamwork, efficiency, and compliance. The bank maintains a culture of integrity, accountability, and customer-centric service. Successful candidates will be expected to work under minimal supervision while adhering to high operational standards and timelines.
This position requires adaptability, as duties may vary slightly depending on the branch or departmental needs. Clerical Assistants should be prepared to interact with a diverse range of customers and colleagues, maintaining professionalism in all interactions.
Employment Terms
- Terms of Employment: Permanent
- Employment Period: Continuous (as per institutional policy)
- Reporting Structure: The Clerical Assistant reports directly to the Branch Manager or the designated supervisory officer.
- Work Schedule: Regular banking hours, with occasional flexibility depending on branch activities.
Locations
The available vacancies are distributed across the following major cities:
- Nairobi: The capital and commercial hub, offering exposure to high-volume banking operations.
- Mombasa: A key coastal city where the branch supports diverse financial needs, including trade and tourism-related clients.
- Eldoret: A fast-growing economic center providing a dynamic work environment within a developing market.
Applicants are encouraged to indicate their preferred work location when applying.
Skills and Attributes Required
While no previous experience is necessary, candidates should demonstrate the following key competencies and attributes to succeed in this role:
- Strong organizational and multitasking abilities.
- Accuracy and attention to detail in handling financial data.
- Excellent communication and interpersonal skills.
- Basic computer literacy, particularly in data entry and office software.
- Ability to work effectively under pressure and meet deadlines.
- Commitment to confidentiality and professional ethics.
- Team-oriented approach with a willingness to learn and adapt.
Opportunities for Growth
The Clerical Assistant role provides an entry point into the banking profession and offers exposure to various facets of the financial sector. Successful employees may, over time, progress into specialized areas such as customer service, operations, credit, or administration, depending on performance and training opportunities within the bank.
The Bank of India values talent development and regularly invests in employee training to enhance operational excellence and leadership capacity. Clerical Assistants who demonstrate commitment, accuracy, and initiative may find numerous pathways for professional advancement.
Application Process
Interested candidates are invited to apply by visiting the nearest Bank of India branch to submit their application and relevant documents. Applicants are advised to ensure their submissions are complete and accurate before the closing date.
Application Closing Date: 25th November 2025
Contact Information: 0111053417 (For inquiries related to the application process)
Additional Information
This position falls under the job roles and responsibilities defined in the Collective Bargaining Agreement (CBA) between the Kenya Bankers Association (KBA) and the Banking, Insurance and Finance Union (BIFU). Candidates are expected to familiarize themselves with the standards and operational guidelines set within this framework.
Only shortlisted candidates will be contacted for further recruitment stages. The Bank of India is an equal opportunity employer committed to promoting fairness, diversity, and inclusion in the workplace. All applications will be treated with strict confidentiality.
