An established and forward-looking financial institution is seeking to recruit experienced and results-oriented professionals to fill several key positions across various departments. These opportunities are suited for individuals who are passionate about their careers, possess a deep understanding of their areas of specialization, and are ready to contribute to the achievement of the organization’s strategic goals.
The institution provides a dynamic work environment where innovation, efficiency, and professionalism are valued. The available roles cut across Corporate Banking, Information Technology, Trading, Customer Experience, and Trade Finance. Each of these positions requires individuals with demonstrated expertise and a proven ability to deliver high performance in a competitive environment.
Below are the available positions, with detailed job descriptions outlining the main responsibilities and expectations.
Senior Relationship Manager – Corporate Banking (Public Sector)
The Senior Relationship Manager, Corporate Banking (Public Sector), will be responsible for managing and expanding the institution’s portfolio within the public sector segment. The role demands a proactive and analytical professional with a deep understanding of public sector dynamics, client management, and strategic relationship building.
Job Description:
- Develop and execute strategies to grow the public sector portfolio in alignment with the institution’s corporate banking objectives.
- Build and maintain strong relationships with public sector clients, ensuring high levels of client satisfaction and loyalty.
- Identify new business opportunities within government ministries, agencies, and parastatals to expand the bank’s market share.
- Provide tailored financial solutions and advisory services to meet the unique needs of public sector clients.
- Collaborate with internal stakeholders, including credit, operations, and product development teams, to ensure efficient service delivery.
- Monitor the financial performance and risk profile of public sector clients, ensuring compliance with credit policies and regulatory requirements.
- Prepare periodic reports on portfolio performance, market trends, and client engagement activities.
- Participate in product development discussions to design solutions suitable for public sector clientele.
- Ensure timely resolution of client issues and maintain effective communication channels with all key stakeholders.
Head, IT Service Management – Information Technology
The Head, IT Service Management, will oversee the overall planning, implementation, and management of IT services within the organization. The position involves ensuring that IT operations align with business goals and that service delivery meets the expected quality standards.
Job Description:
- Lead the IT Service Management function to ensure efficient delivery of IT services across all business units.
- Develop and maintain IT service management frameworks in accordance with recognized standards such as ITIL.
- Oversee incident, problem, and change management processes to ensure minimal disruption to business operations.
- Monitor IT service performance and implement improvement initiatives to enhance service quality and user satisfaction.
- Establish service-level agreements (SLAs) and key performance indicators (KPIs) for IT operations.
- Collaborate with business units to identify IT requirements and ensure timely delivery of appropriate technology solutions.
- Drive automation and process optimization initiatives to improve operational efficiency.
- Provide leadership and mentorship to the IT service management team to foster a culture of accountability and excellence.
- Manage vendor relationships to ensure adherence to contractual terms and service delivery expectations.
- Prepare regular management reports detailing IT service performance, risk assessments, and improvement plans.
Manager, Server and Storage – Technology and Operations
The Manager, Server and Storage, will be responsible for overseeing the organization’s data center infrastructure, focusing on server and storage systems. The role requires a technically skilled individual capable of ensuring high availability, performance, and security of IT infrastructure.
Job Description:
- Manage the daily operations of the data center’s server and storage systems, ensuring optimal performance and reliability.
- Implement and maintain robust data backup and disaster recovery solutions to safeguard critical information assets.
- Monitor system performance and capacity to ensure scalability and efficiency.
- Plan and execute infrastructure upgrades and migrations with minimal downtime.
- Ensure compliance with IT security policies and best practices across all infrastructure components.
- Collaborate with cybersecurity teams to identify and mitigate potential vulnerabilities in server and storage systems.
- Manage vendor contracts and relationships related to infrastructure hardware and software support.
- Prepare and manage budgets for server and storage operations, ensuring cost-effectiveness in resource utilization.
- Document system configurations, procedures, and troubleshooting guidelines for operational continuity.
- Support audit and compliance reviews by providing relevant infrastructure documentation and reports.
Senior Trader – FX & Rates
The Senior Trader, FX & Rates, will play a central role in managing the institution’s trading activities within the foreign exchange and interest rate markets. The position requires strong analytical capabilities, deep market insight, and a disciplined approach to risk management.
Job Description:
- Execute trading strategies in FX and interest rate markets in accordance with established limits and policies.
- Analyze market trends, macroeconomic indicators, and customer flows to identify trading opportunities.
- Manage the institution’s FX and rates trading positions to achieve profitability targets.
- Maintain close collaboration with the treasury sales and risk management teams to ensure coordinated market activities.
- Monitor market developments and provide timely insights to management and clients.
- Ensure compliance with regulatory requirements and internal trading policies at all times.
- Contribute to the development and enhancement of trading systems and analytical tools.
- Provide input to product development teams on structuring treasury solutions for clients.
- Prepare daily and periodic reports on trading performance, market outlook, and position analysis.
- Maintain high standards of conduct and professionalism in line with market best practices and internal governance guidelines.
CX Partner, Subsidiary Support – Customer Experience
The CX Partner, Subsidiary Support, will be responsible for enhancing customer experience across subsidiary businesses by ensuring the delivery of consistent service standards and operational excellence. This role requires a customer-centric professional with experience in service management and performance improvement.
Job Description:
- Develop and implement customer experience frameworks and initiatives across subsidiary entities.
- Work closely with subsidiary teams to monitor service performance and identify areas for improvement.
- Analyze customer feedback and performance data to develop actionable insights for enhancing service delivery.
- Coordinate training and capacity-building programs to strengthen service culture across subsidiaries.
- Ensure alignment of subsidiary service standards with the institution’s overall customer experience strategy.
- Support subsidiaries in implementing service recovery processes and resolving escalated customer issues.
- Develop dashboards and reports for monitoring key service metrics and performance indicators.
- Collaborate with process improvement and quality assurance teams to optimize customer journeys.
- Conduct regular reviews and audits to ensure compliance with established customer experience standards.
- Facilitate cross-functional collaboration to ensure a seamless customer experience across multiple channels and products.
Senior Business Development Manager – Trade Finance Sales (Corporate Banking)
The Senior Business Development Manager, Trade Finance Sales – Corporate Banking, will be responsible for driving trade finance growth within the corporate banking segment. The position involves identifying opportunities, developing relationships with key clients, and promoting trade finance products and services.
Job Description:
- Develop and execute strategies to expand the institution’s trade finance business within the corporate segment.
- Identify new clients and business opportunities, focusing on importers, exporters, and corporates with cross-border trade requirements.
- Build strong relationships with clients to understand their trade needs and propose tailored financing solutions.
- Collaborate with product and risk teams to structure and price trade finance products effectively.
- Monitor trade finance portfolio performance and ensure compliance with internal policies and regulatory guidelines.
- Provide market intelligence and competitive analysis to inform trade finance strategy and product development.
- Lead presentations, negotiations, and proposals to secure new trade finance mandates.
- Work closely with operations and transaction banking teams to ensure seamless execution of trade transactions.
- Prepare and present regular reports on trade finance sales performance and pipeline status.
- Represent the institution in trade-related forums, conferences, and networking events to enhance visibility and business growth.
Application Process
Interested candidates who meet the requirements for the above positions are invited to submit their applications as per the provided instructions. Applicants should ensure that their submissions clearly indicate the position being applied for and provide all the required details.
