A leading technology-driven asset financing organisation is seeking to expand its workforce by recruiting skilled professionals across several analytical and administrative functions. The organisation operates in multiple markets across Africa and continues to scale its operations with a focus on efficiency, data-driven decision-making, and customer-centric solutions. As part of its strategic growth, the company is inviting applications for several key roles, including CRM System Administrator – ZOHO, Product Analyst – Credit Eligibility, Data Analyst – Credit Eligibility, and Business Analyst – Credit Eligibility. These positions will support the organisation’s credit, product, and operational teams as they work toward enhancing customer experience, improving internal systems, and ensuring high-quality data insights for informed decision-making.
The roles are based across several cities where the company operates, including Nairobi, Mombasa, Kampala, Accra, Lagos, Cape Town, Johannesburg, and Kigali. Each role demands a high level of professionalism, analytical capability, and the ability to collaborate within diverse teams and fast-paced environments. The details of each position are outlined below, providing applicants with clear insight into the responsibilities and expectations associated with the roles.
CRM System Administrator – ZOHO
The CRM System Administrator – ZOHO will be responsible for the overall administration, configuration, optimisation, and support of the organisation’s ZOHO CRM system. This position plays a critical role in ensuring that customer data, workflows, and system functionalities operate efficiently and reliably to support business teams. The individual will act as the primary point of contact for CRM-related technical issues and system enhancement requests.
Key responsibilities for this position include managing the configuration of ZOHO CRM modules, fields, workflows, and automation processes to align with internal business requirements. The role requires continuous monitoring of system performance to identify areas that require improvement or reconfiguration. The CRM System Administrator will work closely with internal stakeholders such as sales, credit, customer experience, and product teams to understand evolving needs and design CRM capabilities that support operational efficiency.
Another important aspect of the role involves managing user access, permissions, and profiles to ensure appropriate security measures across the system. The administrator will conduct periodic reviews of user roles, data access levels, and compliance with internal policies. Regular system audits will be essential in ensuring data accuracy, identifying system bugs, and verifying the integrity of stored information.
The CRM System Administrator will also support integration between ZOHO CRM and other internal systems. This includes working with engineering or external technical support teams to troubleshoot integration issues, optimise API usage, and achieve smooth data flow across platforms. Maintaining detailed documentation of configuration changes, workflows, procedures, and system updates is a continuous requirement to ensure clarity and ease of reference for future developments.
User support forms another substantial part of the role. The administrator will handle user queries, troubleshoot CRM issues, and provide training to new or existing staff on features, processes, or system updates. They will also support teams with creating dashboards, reports, and analytics that provide actionable insights into performance metrics and operational trends.
Participation in system upgrade projects, feature testing, and enhancement initiatives will be ongoing. This includes assessing new ZOHO features, preparing test cases, conducting user acceptance testing, and ensuring that updates are rolled out smoothly with minimal disruption to operations.
The role is suited for an individual with strong organisational, analytical, and communication abilities, as they will frequently collaborate with cross-functional teams and translate business needs into technical solutions within the CRM environment.
Product Analyst – Credit Eligibility
The Product Analyst – Credit Eligibility will serve as a core contributor to the organisation’s credit-related product development efforts. This position focuses on analysing customer behaviour, credit performance, and product trends to support the development of credit eligibility policies and product enhancements.
One of the key responsibilities of this role is the evaluation of customer credit profiles and repayment behaviours through detailed analysis of internal and external data sources. The Product Analyst will generate insights that guide the creation, adjustment, and optimisation of product parameters, eligibility thresholds, and risk segmentation models.
This role requires close collaboration with product managers, data teams, and credit operations to understand the impact of current credit policies and identify opportunities for improvement. The analyst will assess product performance at customer and portfolio levels to ensure that credit products remain both sustainable and competitive.
The Product Analyst will also support the development of hypotheses related to customer credit behaviour and carry out structured experiments or A/B tests to validate assumptions. Findings from these experiments will be compiled into detailed reports that include recommended strategies for improving credit eligibility processes or refining product design.
Another important component of this role involves continuous monitoring of the credit eligibility journey. This includes identifying bottlenecks, evaluating key performance indicators, and ensuring that the customer journey aligns with broader product objectives. The analyst may be required to use data visualisation tools, dashboards, or analytical scripts to present findings to stakeholders.
The role also includes participation in cross-functional discussions where insights are translated into actionable strategies for product or policy improvement. The Product Analyst must maintain up-to-date documentation of product metrics, eligibility rules, analytical methodologies, and ongoing tests.
This role requires a detail-oriented individual who can interpret data accurately, communicate insights clearly, and collaborate with both technical and non-technical teams to drive product enhancements.
Data Analyst – Credit Eligibility
The Data Analyst – Credit Eligibility will be responsible for supporting data-driven decision-making within the organisation’s credit operations. This role requires managing, analysing, and interpreting data related to customer credit eligibility, repayment behaviours, and portfolio performance.
A central responsibility of this position is performing comprehensive data analysis to identify trends, patterns, and anomalies related to credit eligibility. The Data Analyst will work with large datasets to evaluate risk indicators, customer repayment behaviours, and the effectiveness of credit rules. They will generate regular performance reports that provide insights to credit, product, and strategy teams.
The analyst will also contribute to building and maintaining data models that support credit decisioning. This includes structuring datasets, cleaning raw data, and preparing information for further analysis or modelling by advanced analytics teams. Accurate reporting and dashboard development will be part of daily responsibilities, ensuring that stakeholders have real-time and reliable performance metrics.
Collaboration with product teams is essential in helping refine credit eligibility criteria, test new hypotheses, and support the rollout of updated rules. The Data Analyst may participate in designing and evaluating A/B tests, analysing the outcomes, and presenting insights that inform future initiatives.
Ensuring data accuracy and integrity is a core responsibility. This involves performing routine data validation checks, investigating discrepancies, and collaborating with engineering or database teams to resolve inconsistencies. The Data Analyst will also contribute to improving data pipelines, documentation, and analytics processes to support efficient data management.
Part of the role also involves supporting operational teams with customised data extracts, analytical summaries, and insights that aid decision-making. This may include working with dashboards, SQL queries, or analytical tools to deliver timely and accurate information to stakeholders.
The Data Analyst – Credit Eligibility role requires strong analytical capability, attention to detail, and effective communication skills, particularly when presenting insights to teams that may not have a technical background.
Business Analyst – Credit Eligibility
The Business Analyst – Credit Eligibility will support the business in evaluating, documenting, and enhancing credit eligibility processes. This role focuses on aligning business needs with operational and technical requirements, ensuring that credit processes are efficient, scalable, and aligned with strategic objectives.
A key responsibility of this role is conducting detailed analysis of current credit eligibility workflows and policies. This includes mapping out end-to-end processes, identifying inefficiencies, and proposing improvements that enhance decision-making accuracy and operational speed.
The Business Analyst will gather and document business requirements by engaging with product, credit operations, engineering, and data teams. They will translate these requirements into clear specifications to guide system updates, process improvements, or rule changes. Documentation will include process maps, functional requirement documents, user stories, and acceptance criteria.
This role also involves assessing the impact of proposed changes. The Business Analyst will work closely with stakeholders to evaluate potential risks, operational implications, and expected outcomes of new processes or system enhancements. They will support user acceptance testing by coordinating test scenarios, validating outcomes, and ensuring that implemented solutions meet the documented requirements.
Monitoring performance metrics related to credit eligibility is an ongoing responsibility. The Business Analyst will track key indicators to evaluate the effectiveness of implemented changes and identify opportunities for further improvement. They may work with data analysts to access performance reports, dashboards, or analytical tools.
Cross-functional collaboration is central to this role. The analyst will facilitate discussions between technical and non-technical teams, ensuring alignment on priorities, timelines, and objectives. They will also prepare regular updates and reports for management, summarising progress on ongoing initiatives and highlighting insights from process evaluations.
The Business Analyst – Credit Eligibility position requires strong analytical thinking, structured documentation skills, and the ability to collaborate across multiple departments.
