A leading financial institution is announcing several employment opportunities across its branch banking division. These openings are targeted at individuals with strong competencies in relationship management, branch operations, customer engagement and leadership. The institution is seeking professionals who can contribute to the operational growth of its branches, deliver consistent service standards, and support business development initiatives across designated regions.
The positions available include Relationship Officer for the Coast Region, Relationship Manager for the Coast Region, Relationship Manager for the Nairobi Region and Branch Manager for the Nairobi Region. Each role forms an integral part of the branch banking structure and focuses on shaping customer relationships, expanding the branch’s business potential and ensuring that operational processes align with corporate expectations. Applicants for these positions are expected to demonstrate a strong understanding of customer service principles, financial solutions and branch-level business activities.
The institution is looking to fill these positions ahead of the indicated application deadlines. Below is an outline of the responsibilities for each position, arranged in a clear and easy-to-read structure for job seekers.
Relationship Officer – Coast Region
Last Updated: 14th Nov, 2025
Department: Branch Banking
Reports to: Branch Manager
Apply by: 23rd Dec, 2025
Job Description
The Relationship Officer for the Coast Region is expected to support the branch’s customer acquisition strategy and maintain a portfolio of retail and SME clients. This role focuses on transactional efficiency, service delivery and consistent engagement with customers within the branch’s catchment area. The officer will be responsible for promoting the institution’s banking products and ensuring that customers receive timely assistance in line with internal service standards.
The responsibilities include identifying opportunities to deepen existing customer relationships through product cross-selling, addressing customer inquiries and resolving issues that arise in day-to-day transactions. The officer is required to uphold strong customer service principles and maintain regular communication with assigned customers to ensure that evolving banking needs are met promptly.
The Relationship Officer will also assist in prospecting new customers through targeted market visits within the Coast Region. This includes gathering information for new account openings, explaining product benefits to prospective clients and monitoring customer transactions to ensure adherence to set procedures. The role requires consistent reporting to the Branch Manager, including updates on customer feedback, portfolio performance and any risks observed within assigned accounts.
In addition, the officer will support branch operations by facilitating smooth onboarding of new customers, reviewing account documentation for accuracy, processing customer service requests and coordinating with internal teams to ensure completion of operational tasks. The officer will be accountable for maintaining confidentiality of customer information and ensuring compliance with institutional policies and regulatory obligations.
The Relationship Officer position requires the ability to build rapport with customers, understand banking products thoroughly and sustain long-term engagement that enhances branch performance. Internal collaboration with the branch’s operations team will be essential to provide seamless service delivery.
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Relationship Manager – Coast Region
Last Updated: 14th Nov, 2025
Department: Branch Banking
Reports to: Branch Manager
Apply by: 23rd Dec, 2025
Job Description
The Relationship Manager for the Coast Region will take a strategic role in managing high-value customers and overseeing a diverse portfolio of business clients. This position revolves around implementing customer engagement initiatives that support branch growth while maintaining strong risk management standards. The manager will serve as the primary point of contact for key clients, ensuring that financial needs are addressed promptly and professionally.
A central responsibility of this role includes analyzing customer financial needs and recommending appropriate banking products. The manager is expected to grow the branch’s deposit base, generate new business leads and create tailored financial solutions for clients within the region. Establishing and nurturing relationships with corporate, SME and retail clients is a major focus of this job.
The Relationship Manager will conduct regular market intelligence activities within the Coast Region to identify opportunities for revenue growth. This includes monitoring competitor activity, identifying gaps in product uptake, and collaborating with the branch leadership to design initiatives that enhance customer loyalty. Clear and timely communication with clients regarding product updates, policy changes and service processes also forms a vital part of the responsibilities.
Additionally, the role requires ongoing assessment of the creditworthiness of potential borrowers, preparation of credit proposals, follow-up on approvals and management of loan portfolio performance. The manager must ensure compliance with established credit procedures and maintain updated records for all accounts under their management.
The Relationship Manager will coordinate with internal units such as credit, operations and risk departments to streamline the customer experience. The ability to schedule regular customer visits, facilitate product presentations and manage service escalations is crucial for this role. Reporting to the Branch Manager will include providing updates on portfolio performance, customer acquisition progress, business pipeline and challenges affecting portfolio quality.
This position demands commitment to high service standards, proactive communication and continuous monitoring of client satisfaction levels. The manager must maintain operational discipline while striving to deliver tailored financial solutions suited to customers in the Coast Region.
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Relationship Manager – Nairobi Region
Last Updated: 7th Nov, 2025
Department: Branch Banking
Reports to: Branch Manager
Apply by: 23rd Nov, 2025
Job Description
The Relationship Manager for the Nairobi Region will be responsible for developing, managing and growing a portfolio of clients within the busy and diverse Nairobi market. This role is essential in driving branch business through customer acquisition, retention and expansion efforts aligned with branch banking strategies.
The manager is expected to conduct comprehensive financial analyses of clients’ needs and propose suitable banking products to support their goals. Responsibilities include establishing strong professional relationships with corporate, SME and high-net-worth individuals, engaging consistently with clients to understand their changing financial requirements.
Another key responsibility lies in identifying and pursuing opportunities for new business generation within the Nairobi Region. This includes engaging in structured marketing activities, attending business networking events on behalf of the institution and initiating partnerships with local businesses to enhance the branch’s visibility and product outreach.
Additionally, the Relationship Manager will monitor the credit performance of assigned customers, ensure compliance with lending policies and document customer interactions accurately. Regular follow-ups on loan repayments, portfolio risks and account activity form part of the daily routine.
The role also requires collaboration with internal departments to ensure that customer issues are resolved efficiently. The manager must maintain transparent communication with clients, guide them through product processes and escalate complex matters to relevant teams when necessary. The ability to handle service queries, product-related clarifications and account management inquiries is essential.
The manager will prepare periodic performance reports for submission to the Branch Manager. These reports cover pipeline activities, feedback from customer engagements, performance of the current portfolio and challenges affecting account growth.
Given Nairobi’s dynamic economic environment, the role calls for adaptability, market awareness and a proactive approach to building customer relationships that support the branch’s financial success.
Apply Now
Branch Manager – Nairobi Region
Last Updated: 7th Nov, 2025
Department: Branch Banking
Reports to: Head – Branch Banking
Apply by: 23rd Nov, 2025
Job Description
The Branch Manager for the Nairobi Region holds overall responsibility for branch performance, business development and operational excellence. This leadership role oversees the branch’s entire team, ensuring that operational procedures, customer service standards and regulatory requirements are consistently upheld.
The Branch Manager will provide day-to-day supervision of branch employees, guide relationship officers and managers, and ensure all team members align with the branch’s service expectations. A major responsibility involves preparing and implementing business development strategies to expand the branch’s deposit base, loan portfolio and customer footprint.
The manager will drive revenue growth by coordinating marketing activities, identifying key market segments, developing customer engagement strategies and forming partnerships with local businesses. Tracking competitor dynamics and adapting the branch’s business plans accordingly is also part of this role.
Operational oversight includes monitoring daily branch transactions, approving key transactions, ensuring adherence to compliance guidelines and reviewing operational reports for accuracy. The Branch Manager will also address audit observations, close operational gaps and ensure consistent alignment with the institution’s policies.
Hiring, training and performance evaluation of branch staff also fall under this role. The manager must cultivate a culture of professionalism, accountability and teamwork within the branch. The ability to coordinate staff schedules, resolve personnel issues and strengthen employee productivity is essential.
The Branch Manager will act as the chief representative of the branch, handling escalated customer complaints, facilitating high-level client meetings and ensuring a consistent customer experience. The position requires ongoing monitoring of credit applications submitted by the branch, ensuring credit risk guidelines are met and providing feedback to the credit department.
Furthermore, the manager will develop periodic operational and business reports for the Head of Branch Banking. These will include financial performance analyses, customer acquisition trends, staff productivity updates and insights on operational risks affecting branch performance.
This role demands strategic planning, attention to detail and the capacity to lead a diverse team in a high-activity environment such as Nairobi.
