Superior Hotels Kenya, a steadily expanding brand in the country’s hospitality sector, is opening its doors to passionate, service-oriented professionals ready to contribute to a dynamic and customer-focused environment. As the organization continues to strengthen its footprint in the hotel and tourism industry, it is seeking individuals who demonstrate commitment, professionalism, and a deep appreciation for quality service delivery.
The hospitality sector in Kenya continues to experience significant transformation, driven by evolving customer expectations, advancements in guest service technologies, expansion of domestic tourism, and increased demand for elevated guest experiences. Within this environment, Superior Hotels Kenya has positioned itself as a brand committed to excellence, consistency, and tailored service. To support this commitment, the organization is inviting applicants to explore several job opportunities across different departments.
The open roles include Front Office, Security Guards, Waiters & Waitresses, and Administrative Assistant. Each role plays an integral part in ensuring smooth hotel operations, exceptional guest experiences, and a safe, well-coordinated environment. The organization emphasizes teamwork, professionalism, and dedication—qualities essential for a thriving hospitality workforce.
The following article provides a comprehensive overview of the available positions, including detailed job descriptions, responsibilities, and departmental functions. This format enables applicants to clearly understand each role’s expectations and internal contribution, supporting informed decision-making during the application process.
AVAILABLE POSITIONS
- Front Office
- Security Guards
- Waiters & Waitresses
- Administrative Assistant
Each vacancy is outlined in detail below for clarity.
1. FRONT OFFICE
The Front Office department is the first point of interaction between guests and the hotel. Staff in this department play an essential role in shaping the visitor’s initial impression, managing inquiries, and ensuring that operational activities support seamless guest movements. Front Office operations form the backbone of hotel guest management, requiring a balance of interpersonal skills, administrative accuracy, and coordinated communication internally and externally.
Detailed Job Description – Front Office
The Front Office role involves guest-facing responsibilities, administrative tasks, and collaborative functions with housekeeping, reservations, accounts, security, and food & beverage teams. The successful candidate will be required to maintain high levels of professionalism, courtesy, and operational consistency.
Key duties include:
• Welcoming guests upon arrival, ensuring a pleasant and professional check-in experience, and addressing immediate needs such as luggage assistance coordination or room orientation.
• Managing check-out procedures, verifying billing details, coordinating payment processes, handling guest feedback at departure, and ensuring accurate posting of charges.
• Handling reservations, including inquiries via telephone, email, or booking platforms, ensuring accuracy in room allocation and adherence to hotel occupancy standards.
• Maintaining up-to-date guest records, ensuring accurate data entry for arrivals, departures, special preferences, and repeat guest information in hotel management systems.
• Responding promptly to guest concerns, requests, or complaints, ensuring issues are followed up to completion through coordination with relevant departments.
• Managing the front desk area by maintaining a clean, organized, and welcoming environment that reflects the hotel’s brand standards.
• Facilitating internal communication between departments such as housekeeping, maintenance, and operations teams to ensure guest satisfaction and operational flow.
• Providing concierge support, which may include offering local information, arranging transportation, recommending activities or dining options, and assisting with external bookings.
• Maintaining confidentiality and security of guest information at all times in compliance with internal policies and hospitality industry standards.
• Assisting with administrative routines such as filing, preparing daily arrival and departure lists, monitoring reservation trends, and reporting irregular activities to management.
• Ensuring adherence to standard operating procedures, particularly in relation to guest service protocols, emergency responses, and safety guidelines.
• Managing front office equipment, including telephones, hotel management software, printers, and other tools required for daily operations.
• Supporting management in compiling reports such as occupancy reports, guest feedback summaries, and shift handover notes to improve departmental performance.
• Upholding a warm, friendly, and professional demeanor, recognizing that front office staff represent the hotel’s public image.
Front office employees must also demonstrate adaptability, as hospitality settings often require staff to work under pressure, manage peak guest flow, coordinate with multiple stakeholders, and multitask effectively without compromising service quality.
2. SECURITY GUARDS
Security personnel are fundamental to ensuring a safe, orderly, and secure environment for guests, employees, hotel assets, and the surrounding premises. Superior Hotels Kenya values professionals who are attentive, vigilant, and reliable, with the capacity to follow established security protocols.
Detailed Job Description – Security Guards
Security Guards are responsible for protective and surveillance duties, as well as implementing security policies that support the overall safety strategy of the establishment. The role demands discipline, awareness, and strong communication skills to ensure timely reporting and coordinated response to incidents.
Key duties include:
• Monitoring hotel entrances, exits, parking areas, and general surroundings to identify irregular activities, unauthorized access, or suspicious behavior.
• Conducting security patrols across hotel buildings, guest areas, staff zones, and external spaces to deter security breaches and enforce safety regulations.
• Supporting front office and guest services by verifying guest identities during check-in when required and assisting in crowd control during peak operations or events.
• Responding promptly to security incidents including theft, disturbances, accidents, or emergencies, and following established response protocols.
• Ensuring safety compliance in all hotel areas by observing hazards, checking fire exits, monitoring lighting levels, and reporting maintenance concerns.
• Managing the security logbook, documenting daily observations, unusual events, and any emergency interventions required during the shift.
• Collaborating with housekeeping, engineering, and management teams to support incident investigations, liaise on suspicious activities, and maintain accurate incident reports.
• Overseeing safety of hotel property, including monitoring movement of assets, equipment, supplies, and ensuring no unauthorized removal occurs.
• Assisting guests who may require support such as directions, escorts to parking lots, or help in emergency situations while maintaining a professional and calm demeanor.
• Operating surveillance equipment, including CCTV systems, ensuring continuous monitoring and reporting any system failures.
• Managing access points for employees, deliveries, contractors, and service providers, ensuring compliance with the hotel’s security procedures.
• Conducting bag checks or vehicle inspections as directed by management to prevent security risks.
• Enforcing hotel rules and guidelines courteously but firmly to maintain order in public spaces and guest facilities.
• Participating in safety drills and training programs in areas such as fire safety, emergency evacuation, and first aid.
Security Guards must maintain high levels of alertness and carry out each task with integrity, discipline, and confidentiality, recognizing their role in protecting guests, employees, and the organization’s reputation.
3. WAITERS & WAITRESSES
The Food & Beverage department is a central pillar of hospitality, contributing significantly to guest satisfaction and overall experience. Waiters and Waitresses are responsible for creating welcoming dining environments while ensuring timely and efficient service. Their role is highly interactive, requiring strong communication skills, product knowledge, and consistent attentiveness to guests’ needs.
Detailed Job Description – Waiters & Waitresses
This role involves direct service delivery in dining areas, restaurants, lounges, conference facilities, or event spaces within the hotel. Waiters and Waitresses must uphold service excellence and collaborate closely with kitchen, bar, and supervisory teams.
Key duties include:
• Greeting guests warmly upon arrival to dining areas, escorting them to designated tables, and presenting menus professionally.
• Explaining menu items clearly, offering recommendations, answering guest inquiries, and providing accurate information on ingredients, preparation methods, or dietary considerations.
• Taking food and beverage orders accurately, ensuring clarity and timely communication of orders to the kitchen and bar teams.
• Serving meals and drinks in accordance with established service standards, ensuring all items are presented neatly and meet hotel quality expectations.
• Monitoring tables throughout service to anticipate guest needs such as refills, additional orders, or special requests.
• Handling guest concerns courteously, resolving minor issues promptly, and escalating complex matters to supervisors.
• Maintaining cleanliness and hygiene of dining areas, tables, chairs, cutlery, and service stations in accordance with food safety regulations.
• Managing billing procedures, presenting bills to guests, processing payments, and ensuring accuracy in transaction handling.
• Supporting event setups by arranging dining spaces, organizing table layouts, assisting with buffets, and coordinating serving schedules.
• Collaborating with kitchen teams to report guest preferences, feedback, or special requests that may impact meal preparation.
• Ensuring compliance with food safety guidelines, personal hygiene standards, and hotel procedures for handling food and beverages.
• Replenishing supplies such as cutlery, glassware, condiments, and napkins to maintain readiness for incoming guests.
• Participating in training sessions to improve service delivery, product knowledge, and adherence to hospitality protocols.
• Maintaining a courteous, professional, and customer-focused demeanor throughout all interactions.
The role demands agility, strong teamwork, and the ability to work effectively in high-traffic dining environments, especially during peak service hours or large events.
4. ADMINISTRATIVE ASSISTANT
The Administrative Assistant position supports organizational operations through effective coordination, communication, and documentation. This role is essential for maintaining smooth workflow across departments and ensuring the hotel operates efficiently.
Detailed Job Description – Administrative Assistant
The Administrative Assistant is responsible for a wide range of office support functions involving clerical tasks, communication management, coordination of activities, and facilitation of inter-departmental processes. The position requires strong organizational skills, attention to detail, and an ability to handle sensitive information with confidentiality.
Key duties include:
• Managing office correspondence including emails, phone calls, internal memos, and external communications to ensure timely responses and proper routing of information.
• Maintaining filing systems both electronically and physically, ensuring documents are organized, up-to-date, and easily retrievable when needed.
• Supporting department heads by scheduling meetings, preparing agendas, circulating minutes, and facilitating communication between participants.
• Preparing administrative documents such as reports, letters, presentations, and forms as required by management.
• Assisting with procurement processes including raising purchase requests, tracking deliveries, and coordinating with suppliers for documentation and follow-ups.
• Monitoring office supplies by maintaining inventory records, forecasting shortages, and coordinating replenishment to avoid operational interruptions.
• Coordinating staff movements including scheduling, leave tracking, and appointment arrangements in collaboration with the HR or departmental offices.
• Managing visitor interactions by registering guests, guiding them to appropriate departments, and maintaining a professional reception environment when required.
• Supporting hotel events, meetings, and conferences by handling administrative logistics, documentation, or communication needs.
• Following up on pending tasks, operational assignments, and departmental deadlines to ensure timely completion and efficient workflow.
• Handling sensitive information such as personnel files, contract documents, or confidential correspondence with strict discretion.
• Preparing daily, weekly, or monthly administrative updates requested by supervisors or management to support operational monitoring.
• Carrying out office housekeeping checks to ensure administrative workspaces remain organized, clean, and conducive to productivity.
• Assisting in other hospitality-related tasks when required, demonstrating flexibility and teamwork to support the wider hotel operations.
The Administrative Assistant role demands reliability, accuracy, professionalism, and a strong capacity for structured work, given the volume of information and coordination involved.
HOW TO APPLY
Interested candidates are encouraged to submit their applications to the following email:
Applications should be prepared professionally and submitted within the required timelines. Candidates are encouraged to clearly indicate the job title they are applying for to facilitate efficient processing.
